Had to follow up with team many times before getting service.

Very simple straight forward process

The representatives I dealt with were extremely professional, helpful, and friendly. Both Stella and Lauren went out of their way to assure I was receiving the insurance I needed and supplied the information and options quickly to make that happen. Because of them, I would definitely refer HomeServices Insurance to anyone who asks me for recommendations.

My first phone call dropped and wasn't returned by Shannon. I requested new quotes and I was promised several times to receive them quickly, but I didn't receive anything for about a week. A lot of unnecessary emails went back and forth and a lot of my time was wasted.

At renewal time, my insurance company informed me that they would be raising my homeowners insurance by an outrageous amount, even though I had never filed a claim. The HomeServices renewal specialists were able to find me a much lower rate with another highly rated company, with even better coverage--and they were very patient and and attentive to my questions throughout the process.

Very responsive, quick handling of questions, and got us good rates on homeowners and auto insurance

Prompt service. Clear explanations.

Very professional service and attention!
Everyone was very helpful and responsive.

Nathan hasn’t responded to my questions

faster phone response.

I wanted to take a moment to share my appreciation for the outstanding service that Chris Lohrey. He has been incredibly attentive, always returning my calls promptly and addressing all my questions with patience and clarity. As a foreigner, I often have many doubts, especially since insurance policies can be quite complex, but Chris consistently takes the time to explain everything thoroughly. His professionalism and dedication make a real difference, and I truly value his support. Please extend my compliments to him, and congratulations on having such a great professional on your team.

It is incredible that you can't find a better rate across so many insurance companies available.

Agent was friendly and courteous. We were able to get a quote and set up the insurance quickly.

Customers service

You appear to be very honest.

Had a unique question regarding auto insurance coverage. Never received an answer or continued dialog regarding the situation. Only billed for unnecessary services that I had to contact and correct. Otherwise pleased with responsiveness and support.

Contacting the agent was difficult. I asked for a follow-up conversation - after the policy was paid for - to clear up some questions and did not receive a response.

Quick services

Good information to clients. Friendly qualified agents.

Timely service.

Great customer service

Quick response and they work with multiple insurance carriers.

Lower the price

No comment.

Very professional agent and friendly attitude

very responsive got it handled in two days !

Easy to navigate the site Thx

Great service, found me excellent coverage at great rates.

Stella was very friendly and explained everything to my satisfaction.

You take care of all my insurance needs. You secure the best policy for a fair price.

Thorough analysis of all insurance needs. Very responsive. Easy to work with.

Your prices are ridiculous

My rate for insurance (home, auto and umbrella) went up SIGNIFICANTLY! I checked with other insurance companies, and a few had better rates. I decided to stay with HomeServices Insurance due to the relationship, but I don't think that will happen again at next renewal.

My agent , Mladen, was extremely helpful and friendly with setting up insurance for a condo purchase.

Very responsive

My agent is very attentive to my needs

The service I received was second to none. Very helpful, knowledgeable, and was given the best rate from any other insurance company. I highly recommend them.

Services are prompt and always provides the best service.

Very fair price for extensive coverage, great customer assistance, easy to use online

Very practical and easy to communicate

Responsivness. Is easy to reach out to my agents and they take care of my needs fast.

Our auto and home owners and each went. up $700_$800 Feb 1. We have no claims and no traffic problems

Very professional staff, and they are always ready to help.

Prompt service. Ability to talk with a live person. Please don't automate ad eliminate real people.

HAVE AGENTS THAT KNOW ABOUT MY INSURANCE AND APPLY DISCOUNTS AS NEEDED

I proactively provided the necessary information to ensure that my homeowner's policy did not lapse and then, without notice, my coverage was canceled. This is entirely unacceptable.

Customer Service was very helpful

You are inadequately staffed. It is very difficult to make contact with a human being.

I so appreciate the patience and responsive staff. They're always so thorough and willing to explain in lay men's terms answers to my questions.

My reps are great. Home services is wonderful. Auto Owners, not so much: they are unreliable and unresponsive and constantly raise the premiums regardless of you claim records.