overall a good experience

Very efficient and professional.

I've had a terrible experience with MaxHome. They renovated my upstairs master tub. Day after the install, water was leaking from my upstairs down to my downstairs living room. There was an issue with their plumbing. They fixed that, then I waited on for someone else to come fix the drywall. After that, I finally took a bath and a day later I found water still leaking to downstairs. Second tech came and said that the first tech failed to tighten something properly. I also told him that the bathtub spot's flow is extremely slow. It takes 17 minutes to fill water up just above the jets, and 37 minutes to fill up to the overflow drain. Tech agreed with me it's borderline unusable. The MaxHome manager didn't care and said all their parts are complying with specs from the plumbing code and federal regulations, so nothing's wrong on their side, and if there is any issue then it must be on my side of the plumbing. I asked him to send me info on the specs and regulations he's talking about. He never ever did. I wasted lots of personal time researching on the internet, talking to my realtor and home inspector, and I even hired a plumber out of my own pocket to look at the issue. They said this is very unusual, and the problem is they installed a valve that is way too small than what is needed. They showed me a "normal" valve and yes the difference is significant. They said there's nothing in the plumbing code that forces them to use a valve this small, and there's no federal regulation that would tie their hands either. The federal regulation that the MaxHome manager quoted me when he was dismissing my concerns is only specific to SHOWER HEADS, and the regulator enforcing that is a plastic piece inside the shower head. Not the tub valve. MaxHome sent another tech to finish repairing the drywall, and I kept complaining. The tech agreed the tub flow is too low. After prodding a couple more times they finally scheduled someone to take out the walls and figure out the plumbing. I found more water leaking from the tub to downstairs, and asked them to look at that as well. Tech came in, took the walls off, and replaced the valve with the same model, but they drilled into it to make the flow holes bigger. It's a shoddy solution, but it improved enough that I accepted it. They put everything back together, but then I noticed a small divot in the bathtub. It seems like the tech took th wall off and rested the corner of the wall in the tab, and it leaved a divot behind. This divot would get worse over time, so I asked them to fix it. MaxHome sent some third party guy who put some sealant on top of the divot, but he told me there was just was no way to actually restore it to look like new. He was trying to persuade me that the divot is barely noticeable and it's best if I just let it go. There's still a small divot in the tub, and I'm stuck with it. Of course I am well within my rights to ask for a new bathtub. The dilemma is that MaxHome has flubbed just about every step of this process up to this point. Do I really want to have them come in, take off the walls, uninstall the tub, haul another tub in and reinstall and reseal everything? Because I have zero confidence they will do it right. I'm going to have more water leaking from upstairs to downstairs and need the drywall repairs and blah blah blah. I'm not sure it's even worth it. I'm tired of scheduling appointments for them to come to my home. The months long stress has made me feel sick. Not just from the damage, but also insisting to MaxHome that it's THEIR PROBLEM and there's no BS regulations tying their hands. After spending tons of money on a bath renovation, this is a nightmare experience. I should have gone with the other bath remodel company.

I already told everyone how great this experience has been, and certainly did recommend it to them.

The office staff is great. The ladies kept me informed as to when the installation would take place & in answering any questions I had such as the recommended shower curtain length, etc.

Friendly, knowledgeable, professional, quality workmanship and products.

Documentation and contract processing are excellent.

Documentation and contract processing are excellent. There was a point where the installer was not provided updated contract information but I was able to bring it up to clear things up.

The overall look is classy. The worker was knowledgeable and accidentally overlooked the type of install but returned the following day - on a holiday- and completed the correct install.

I would highly recommend MaxHome to anyone wanting a walk-in shower.

I would except for the shower curtain rod being hung too high

I have already given their information to 2 other friends who said that they are in need of the same thing.

Our installer Isaiah was so professional, so polite, and worked so hard at a steady rate ensuring that the installation in one day.

make sure that there are no punchouts created by the work

Very good job, completed in just one day despite the fact that only one person came to do the work. Fast but efficient.

I would gladly recommend Maxhome to others. All facets were professionally carried out.

The professionalism from start to finish.

Delivered what was promised. Excellent service.

So, I've had great experience with the company n the product

I now have a larger basic shower. Anything nicer would cost too much for my budget like the saying goes: you get what you pay for. I paid for a larger shower and removal of the tub. I am enjoying the showerhead and the handheld as well as the extra room. Cost would’ve been less had I opted for the doors, but that wasn’t what I wanted. I’m glad I got the doors.

It’s done in one day….

Lower the pricing.

None

It was quick and clean!

They were on time and worked with care