HomeFix Custom Remodeling Norfolk does good work!
The installer did an outstanding job.
good work,kept me informed as to what was going on cleaned up afterwards,very well
The windows look great and sealed the house up real good.. Installation was fast and professional
Always get 3 estimates for major home products.
The salesman/VP, Kenny Lisse, lied about the original offer. There were numerous delays in the process due to lack of communication in the company. Kenny lied multiple times and was racist during the sales pitch. He made a comment that you wouldn't be able to see any Mexicans through your windows when it's finished. Kenny is the Senior Consultant for the Southern region. I would not recommend HomeFix.
It was expensive.
HomeFix went against it's own contract with me an your guy Ryan tells me I owe you $297.00 because they didn't bring enough sheathing to the job. When the contract states i would be charged for unseen ROTTED wood only. There was none. That didn't stop Ryan for trying to site that for $15.00 worth of forgotten material.
Any questions or issues I had were promptly addressed and quickly resolved. They provided the information ahead of time.
There was a moment where I had to find paperwork to prove what they said they would do. But it all worked out.
They were thorough and efficient
Recognized Excellence - Joe plummer
Areas For Improvement - There is one valley that is over the bedroom that has had leaks and I actually still need someone to come out and fix it.
Areas Of Satisfaction - The roof is great and the garage roof is holding up wonderfully.
Areas Of Satisfaction - They met expectations in all areas.
I was very pleased with the work they did.
Services is great but make sure you will confirm the contract.
HomeFix Custom Remodeling (HCR) roofers arrived around 7:40 a.m. and no material at the house for them to begin work. Which was scheduled to start at 8 a.m. but didn't start until close to 9:30 9:45 a.m. Was told that material would be dropped off the day before work was to be done so that wouldn't happen. So that pushed the work to start late and work went late into the evening and of course workers will start rushing as it gets closer to and past knock off time.
Transparency was a big thing.
All of the employees were awesome. They did a great job from start to finish and cleaned up everything.
Quality Of Workmanship - 10
Recognized Excellence - I would like to recognize the installer, Bob, he was wonderful.
Areas Of Satisfaction - I was most satisfied with the workmanship, timing, and the installer.
Additional Comments - The experience was great!
Recognized Excellence - The installer, Bob Walker. He was excellent.
Areas Of Satisfaction - The workmanship was a better quality than I expected. It was actually more than what I expected. They used a high quality wood and covered it with aluminum providing longevity.
Quality Of Materials - It has not rained since the gutters were installed so the quality of materials is yet to be determined but by appearance it looks good.
Recognized Excellence - The two technicians that completed the job (I don't know their names), were very friendly and outstanding workers.
Areas Of Satisfaction - They arrived exactly when they scheduled for, briefed me on what was to be done, went with me to preinspect the work site and worked continuously until the job was done. They were very professional the entire time.
Recognized Excellence - I would like to recognize the estimator and the installer for their exceptional service.
Areas Of Satisfaction - The met my over all expectations.
Additional Comments - I was over all pleased.
Clean - They did a good job.
Recognized Excellence - Dante, Joseph, and the workers did a good job. They painted the stacks and we are the only ones in the community that have that.
Recognized Excellence - Both my installer and my sales guy Brian Foley were outstanding.
Additional Comments - Generally a good experience
Schedule - Amazingly the job was done weeks ahead of schedule.
Areas Of Satisfaction - All were as hoped for.
Courteous and good work
Recognized Excellence - Bob who installed the windows was exceptional.
I like the proficiency, the timely manner, and the fact that they wore masks when they came into my home.
Areas Of Satisfaction - They met all my expectations
Recognized Excellence - I would like to recognize the sales managers, roof installers, and window installers. They were all very good.
Areas Of Satisfaction - They exceeded my expectations in everything.
They were very neat and did the job well. The windows are good so far.
Recognized Excellence - I would like to recognize all of them. They did a fine job.
Areas Of Satisfaction - They just were very neat and did their job.
Areas Of Satisfaction - They meet or exceeded all of my expectations.
Additional Comments - I am very happy with the work. I am also happy with the speed at which they did the work.
I had a very good experience with HomeFix Custom Remodeling of Norfolk. The work was very professionally done.
I have had windows installed twice by HomeFix. The build quality of the windows this second time, during the pandemic, was drastically worse than the first time.
I'm just happy they did such a good job.
HomeFix Custom Remodeling did an excellent job, and the material is of high quality.
My salesperson said a lot of things that did not happen. The company and the salesperson were not on the same page.
We had a major leak and the clean up was not very good.
They did a great job doing the work. Everything looks good and they cleaned everything up when they were finished.
Areas Of Satisfaction - They met expectations by doing what they said they would.
Additional Comments - It was quick and I got the data I needed.
Quality Of Materials - They were very quiet and did and excellent job!
Recognized Excellence - The installer did an excellent job. He showed up early and cleaned up well.
Areas Of Satisfaction - They were very quick putting in the windows. They were early so there was no waiting around for them.
Recognized Excellence - I would like to recognize Ryan for his exceptional service!
Recognized Excellence - All of the guys I worked with were great. The salesperson and the onsite manager were awesome.
Areas Of Satisfaction - I was satisfied with all the work they did, with the roof and the gutters. Everything turned out very professional.
Recognized Excellence - I would like to recognize Warren for his exceptional service.
Areas Of Satisfaction - The quality and efficiency of the work exceeded my expectations.
They did an excellent job. It's just very pricey.
Quality Of Materials - I know that my new french doors are sturdy and secure.
Quality Of Workmanship - My doors open and close easily.
Recognized Excellence - Everyone I worked with was professional and gave my excellent service.
We were happy with everything they did.
Recognized Excellence - The salesperson that came out to our house.
Areas Of Satisfaction - Everything was on-time, everyone we dealt with was professional and the minor problems that we had were resolved quickly.
Additional Comments - Everyone we dealt with polite and professional. The closest thing we had to a problem was scheduling, they were ready before we were but that was remedied quickly.
Quality Of Workmanship - so far so good. warranty makes it worth it
The sales person was knowledgeable, professional, personable, no pressure who showed genuine concern. Professional, done right and quick, and courteous. Best product for the price. Your company by far is the best in the area
Areas Of Satisfaction - Installation
I was very pleased with the work they did and the guys that did the windows, Mike and Eric. I was amazed at how fast they were in and out.
Communication - Even the sales representative. There was never any problem getting in touch with him when I had questions. I love that they have a lifetime guarantee also.
Areas For Improvement - Everything was done professionally and I am well pleased with the job, from the beginning to the end. They said February 25th but they called a couple of weeks ago and came out early and completed the job in one day. I told Mike and Eric they were good, they worked so fast on these windows. They were very neat, clean and respectful. I would recommend them to anyone. I heard about your company from BJ's.
Areas Of Satisfaction - They did a great job on everything. From the salesperson to the workers, they were all great.
Additional Comments - I am well pleased. They did an excellent job from the sales representaive to the installer. I am very pleased with the job.
Areas Of Satisfaction - I was pleased with the gutters that are lining my roof.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of HomeFix Custom Remodeling Norfolk as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys