I thought the customer service and the follow up was great. At the very end however, I followed up with the project manager regarding a coupon I was supposed to receive. I did not hear back for some time and when I finally did he said he was no longer with the company. I contacted my salesperson who was able to give me the number to another project manager. After reaching out to him, he stated that because the service was done after Sept 3rd that I would not be able to receive the coupon. The service was put in at the end of August though but because it was done it September I did not receive my $500 off.
The work was exceptional! There is a definite difference. When it rains, you can't hear it at all, which lets me know there are more layers put on the roof. I am really satisfied with the workmanship, staff, and everyone. They are really good at what they do.
I didn't rate five stars because I don't normally go out recommending things.
I’m not sure if I would recommend this company. It’s mainly because of the delay in getting the job completed.
The gentleman that worked with me, Johnathan Scoggins was so helpful and was absolutely going to find a way for me to get my roof that I wanted. He also was willing to talk to my son so that my son could get an understanding of what kind of work would be done And to make sure it fit in my budget.
The replacement of my roof was done in a very timely manner and has enhanced the overall appearance of my home
Roofing job was completed in one day as promised but roofing nails and tacks have been found in the yard even after workers returned as requested to go over the yard again.
They should check the price. I didn't get three bids like I normally do. The quality of work was excellent.
Communication, workmanship, adherence to schedule and work ethic were all top notch!!!