I was not happy about coming home and being told that one of the workers foot went through the ceiling of my house and the truck that bought the supplies for the roof but a crack in my driveway after working all day had to come home to that I was very upset because when I left home things were ok.
Roof was completed quickly and I am satisfied, however, sales person did not encourage me to contact my insurance and it turns out I probably should have. He said you can call if you want but they probably won't pay for it. Price was a fair retail price but I am finding cheaper now.
Business did not clearly convey information to me during the process. A selling point during the sales brief was the ability to track the status of the roof with online photos. These were not available during the install or only available sporadically. The crew worked past dark -- would have preferred they return the following day to complete the job without a rush. The crew removed gutters and the business did not follow up with me to explain their removal; they did not provide an estimate I requested to replace the gutters when I asked. Numerous reps meant that I was often redirected to contact another person to address a question or issue.
This is a great company very professional. I highly recommend this company to anyone who is interested in getting a new roof or repair.
Roof looks wonderful, crew did excellent job, including cleaning area around the house when done.
The roof replacement work appears to have been done correctly.
I was not home during the installation
I am pleased with the customer service that I received from Home Genius.
Good job
Roof leak occurred following install (2-weeks after). My I Insurance company had to intervened to repair as HG unable to locate issue.
Every aspect of working with Home Genius Exteriors has been more than satisfactory. The new roof is beautiful. Looking forward to our new siding and gutters coming soon!
Smooth and easy transaction followed by excellent workmanship! Professional and very courteous through the process!
I holy recommend this Company to do your Roofing and downspouts they did an excellent job!!!
Felt pressured to accept sliding glass door that was unacceptable to us.
Excellent installation experience.
Your sales guy was full of shit. We were charged $1500 for drywall replacement and painting. No drywall was replaced or painted.
know one has brought our warranity certification
We had a leak in the roof from storm damage. The sales guy came in and promised us that they'd do a much better job than the company that replaced our roof only 10 years ago. They replaced 2 pieces of underlayment, but not the one that had 5 leaks in it that started this entire thing off. We were told they'd be replacing some drywall inside that had water damage. No drywall was replaced. They sprayed with Kilz and spackled it back together and still charged us $1500+ for a very small amount of work.I would not recommend them to anyone. I feel there was quite a bit of bait and switch between what the salesman promised and what was completed.
We had six quotes for our new roof and while not the cheapest, HGE was very competitive. We loved the expertise and knowledge that the estimator, Darian, brought with her. Our project manager, Jamie, was very responsive to questions we had after signing. The site supervisor, AJ, was incredibly communicative with us during the actual work.HGE promised us a "better experience" than other companies and we honestly feel they delivered.
No complaints at all. While on the pricy side, they were still more affordable than other top-end companies by far and I got what I paid for. I would easily recommend them to anyone who asked.
Great job on the roofing, but stay away from getting glass doors & windows through this company! Nothing but problems there.
From start to finish the crew and staff were very professional. Jimmy Holm inspected the roof and attic, thoroughly explained the products that would be used, the installation process and assisted me in acquiring the financing that would meet my needs. Jamie DePaul, project coordinator, kept me informed of the project schedule and when work could start. The project manage, AJ Meyer let me know when the crew was going to arrive and kept in touch with the crew to monitor progress. Photos were also taken during the roof removal, installation and completion. As recommended by Willy, the crew chief, that additional plywood was recommended. AJ immediately called me to discuss how I wanted to proceed. I agreed to the recommendation and work continued. I was not a surprise with the recommendation since my house is almost 60 years old. AJ also came to my house while the crew was working and upon completion. The Willyâ s crew was wonderful. They were very mindful around all of my gardens. After they had completed the clean up, you couldnâ t even tell five men had been hauling, stripping old roofing, hammering, etc.! The roof looks great. It is also quieter inside.
Although I told the salesperson twice that my roof had two layers of shingles, the contract was written for one layer of shingles to be removed. Only after the job was completed, I was visited by a gentleman that tried to charge me more for the extra layer of shingles. I refused to pay.
Slick salesmen, what else do you need?
everyone was very friendly and helpful. any issues that arose were addressed immediately and professionally. they were very good about keeping me informed & updated about the job
The install team was great. Showed up on time and cleaned up the area. Had a problem with some shingles marks on the siding. The manager came the next day and took care of them.
National Service Group Inc - MD Home Genius Exteriors is an organized and well-detailed company. They are a good company to work with.
They were very professional, very courteous, and very helpful.
They were beyond quick. It was a wonderful experience.
I have recommended them to a friend.
Excellent customer service and quality work!
I was very satisfied with them.
They make you feel comfortable from the beginning of the project to the end. They do a wonderful job cleaning up.
The high pressure sales tactic did not allow time to shop other competitors.
I have already referred you.
National Service Group Inc - MD's service and quality was excellent. However, they were not cheap.
Everyone was very nice and courteous.
I found this company very personable with excellent quality of work. And the staff they have working with them, not only the roofers but the customer service lady, Sandra (no one can find another like her), I would recommend from the Hyattsville, MD office. Sandra was knowledgeable, helpful, and forward with everything. The company called immediately, came out, and did the work. I've never seen such good work. They were absolute dynamite! I would recommend them to anyone! My son had a poor quality experience a week before with another company in Baltimore. Had I known, I would have called this company to do my son's job. I would recommend Home Genius and if I ever need another roof again, I will be contacting Home Genius.
I am very happy. I chose Home Genius as a baseline for a project that I wanted. The presenter was top-notch and willing to work with me on the materials. It was also the price. That is what convinced me to go with Home Genius.
I was very satisfied with the work crew. They were all great, cleaned up well, and walked me through the process step by step. They did a wonderful job! I will recommend National Service Group to everyone!
They came out and did what they were scheduled to do. They did a wonderful job. I was very pleased.
I still have an issue with the damage to my dormer. It has not been resolved.
They were very professional. They were on time. The materials they used were great. They cleaned and secured the area before they started working.
Already shared a review on Google.
Everyone was extremely professional and very easy to work with.
I really appreciated the workmanship, professionalism, cleanliness, and staff overall. The job was completed in a timely fashion. I was amazed at the work that was preformed, and the beauty of it.
I was very impressed with how they solved a small problem that we had. They really went the extra mile to stick to the quote.
Consumers need to be aware of the fact that there could be underlying issues that may need to be addressed. That is a question that needs to be asked upfront before the installation happens. Ensure that they are clear, if any damage happens inside the home to fixtures and lighting, that they will be held accountable to pay for that. You will have to pay for that out of pocket if anything was to happen from the roof installation.
They were the most professional, prompt company I have dealt with in many years!
I asked for a breakdown of the cost and materials. I never received them. A tire was flattened the very first day due to nails. The manager was questionable. He was supposed to get back with me with some information. I have yet to receive documentation from Owens Corning. It's been over a month. I’ve asked several times.