Price and design of the roof vent

I was satisfied with everything they did.

I have already recommended them to two of my family members.

Everything - attention to my property, ease of communication and diligence of all workers - superb workmanship

Home Genius Exteriors did an excellent job. Between the salesperson and workers, they were all pretty awesome and very nice.

My roof looks wonderful. It looks a lot different from when we first bought the house.

They are too expensive.

Good communication, excellent workmanship

They were excellent. They did an estimate on a Saturday, and I had a roof by Wednesday. Everyone was nice, the price was good, and I had no issues.

Nobody would return my calls when I had a simple question

Excellent communication, from inspection to completion. Beautiful job.

They did a very good job.

I just found out yesterday that I did not get a vent on the back of my house. I paid for a center vent and two smart vents. One on the front of the house and one on the back of the house. They didn't put the one on the back of the house. They just put the one on the front of the house that went all the way across. I contacted them, and they said that I extinguished the amount of vents that I paid for. I later asked them if I reviewed my sales agreement, would I have the footage, and he said no. That turned out to be wrong. Then he said they couldn't put a vent in the back because there was a pipe back there. My concern is that I don't have ventilation on that side of the roof because they took the box vents away from that roof. I just got off the phone with them, and they told me not to worry, that I have plenty of vents for that roof. I asked why they didn't tell me on the day of installation. He said that he did, but he didn't. I am concerned about my roof being vented correctly and paying for something that I didn't get. I just found this out today. Jason, didn't offer any remedy to make me whole or nothing. He basically said it is what it is. He was polite, and not rude, but he isn't inclined to do anything about it. I paid $15,000 for this roof. I paid a lot of money because they use good materials. They used Owens Corning products, and I think Owens Corning is the best. I went with them because of that. There is nothing wrong with the materials they used. They took a shortcut without my knowledge. They didn't explain to me that they couldn't put the vent on the back of the house. I actually saw it today because I had them send me aerial views of my house that they took with a drone. I have a very tall house. I was looking at the aerial view and noticed that I didn't have a vent in the back. I think the transparency was very, very weak. I think they should explain that. I would have asked for a reduction on my bill. I paid for Owens Corning materials and labor and I didn't get it.

The crew could be more careful with access to roof though shrubbery and existing gardens surrounding house.

All the paperwork is not in my possession to date!

They put a vent up in my kitchen that was supposed to open. I have COPD. I almost choked to death because that vent is not opening.

Happy with roof