Additional Comments - We could not be more pleased. Any issues that came up were handeled immediately. They made the entire process easy and met all our expectations.
Additional Comments - I truly enjoyed working with the Jackson people.
Additional Comments - Positive experience, very satisfied with our new kitchen
Additional Comments - It was a real pleasure to work with Sol, Jesse and George. Sol is amazing! I am very pleased and satisfied with the whole process and especially the quality of work and attention to detail. My question and concerns were addressed promptly. Everybody was very professional.
Expertise - I was impressed with JDR's professionalism
Subcontractors - All of them were very fine people -- clean, polite and good to have in our home.
Organized And Professional - Very!!
Additional Comments - JDR exceeded our expectations
Additional Comments - These guys rock. They do great work and I couldn't imagine working with anybody else.
Original Design - We asked for some changes to the original design, which JDR accommodated and we were very happy with the final project.
Additional Comments - We extensively remodeled our former home in Los Angeles and dealt with many contractors over the years. JDR is by far the best experience with a contractor we've ever have had.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Home Expressions by JDR as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys