I enjoyed working with the team- from start to finish, and appreciate how they worked to resolve some issues beyond the initial warranty period. I've referred several opportunities to Michael and team already.
Heritage Pools is the epitome of customer service from the first point of contact. From designer, office staff, construction team, and owners, they were always there to answer our plethora of questions and be flexible with the few challenges that arose as a result of customer indecision and COVID product production. Our designer, David Friedland, created a beautiful pool design and layout based on our vision and the yard's limitations. Mackenzie and Calvin, our main point of contact during construction, were an endless pool of positivity and patience. Conception - design - build - service...Heritage Pools gets an A+ in our book.
Overall extremely pleased with the experience. Some minor issues, but with a project of this scope those things are inevitable.
Too many contractors working on the job. Heritage Pools has very few people of their own doing the work.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Heritage Pools as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys