if it were a close friend. I would make sure to tell them to make sure everything is done before you move in. I would also make sure to tell them that Harvest is hard to get back in your home to fix issues
This score could be higher or lower depending on how items quickly items from our one year list are addressed over the next month.
It has been a great experience.
We are thrilled with our new home. Mike Smith and the entire Harcrest Homes team were so wonderful to work with from our very first meeting to our closing day. They exceeded our expectations in all areas. We highly recommend Harcrest Homes.
I would like to recognize Danny, Mike, Rachel, Mary Ellen, Barbara, and Jason.
Buyer beware. Customer services is deplorable and not responsive. Took a year to get minor things taker care of. Materials used were of poor quality and craftsmanship was terrible. Once you sign the closing papers you will have an extremely difficult time getting anything taken care of.
Mike Smith was fantastic to work with on design revisions and the entire building process of my semi-custom home on my existing lake lot. Mike was able to adjust the existing floorplan to fit my needs, and made sure the entire build process stayed on-schedule and materials were of the expected high quality. My house is perfect for my family, was completed on-schedule, and we have been thrilled with the overall quality. I highly recommend Harcrest Homes!
Great builder, enjoyed working with them.
Harcrest built us a beautiful home with a lot of customizations. At times the building process can be difficult, but overall it was a good experience. Mike, Danny, and Rachel are a great team and were always respectful and focused on the end goal-to make sure we were happy with our new home, which we are.
Mike Smith and his team are exceptional. They are extremely responsive and have great customer service!! Truly a pleasure to work with.
Keep doing what you are doing!!
They gave us personalized attention. The product is a quality, custom home with wonderful craftsmanship.
It was a wonderful experience and Harcrest Homes built a great house!
We are extremely pleased with Harcrest Homes. They are an honest organization and we love our home. If we build again, we would definitely use Harcrest Homes. They go over and beyond in caring about their customers.
The owner Mike Smith is honest. It is a straight up honest company to deal with.
Everyone at Harcrest was so nice and went above and beyond to make us happy and comfortable with our home.
I would recommend them to anybody wanting to build a home. I wouldn't choose anyone other than Harcrest Homes. They are organized and very professional, and they did quality work.
Harcrest Homes is a fantastic home builder to work with. After spending one year in our beautiful home we are so grateful for their quality, craftsmanship, and customer service. You will not find a better builder anywhere in the State!
Mike Smith, Danny, and Maryellen were all incredible to work with. You made us feel as important as family and helped our home selection and buying process be seamless. We love our home and are so grateful for your attention to quality, detail, and service. Thank you!
Harcrest not only stands by their commitments but goes extra mile to keep their customers happy and satisfied. Main tains high professional standards in terms of work ethics and customer services.
I want to recognize Danny Childress for outstanding customer services. I found him very professional, humble, and organized person, very responsive to any small or big issue and goes out of the way to resolve isues and satisfy customers.Also want to recognize Merryellin for her professional ehics and customer services during the critical stage of decision making.
Going into building a home is universally known to be a horrific experience but not with the great team at Harcrest Homes. If you are building, adding or remodeling you would be doing yourself a disservice if you didn't use Harcrest. They are a friendly, knowledgeable team that delivers a great value. Mike, the owner really cares and sticks to his word. I really could not say enough good things about my experience and the value we received by working with Harcrest!
Our overall experience with Harcrest Homes is a memorable one. They are very honest and humble. The things we did not notice during inspection was made known to us. They stand by their homes. Maryellen was a God sent woman that led the whole team and made us to realize our dream. My family is very pleased with the home.Thanks to Harcrest Homes.
We worked with Harcrest Homes people including Mike Smith, Maryellen Peterson, and Danny from thedesign process, through construction and to completion. The result was a home which exactly meetsour requirements.
We operate on the basis of trust and Harcrest met that expectation. Communication was extemelyimportant since the model house we selected had not been built before and we made many changesto the plans. When we made a change request Mary Ellen made certain that if she couldn't facilitate a solution she got the appropriate Harcrest person involved including Mike Smith if it was necessary, to keep things moving.
Your personal touch is your big selling point, a competitive advantage, market it!
It was a pleasure to work with a customer focused organization such as Harcrest, that quickly and thoroughly responded to any concerns that we had.
Going into the building process my husband and I were a little skeptical. Harcrest Homes, LLC proved the quality of their workmanship and ethics of a good company. We enjoyed the process immensely and would recommend to anyone looking to build in this area!
This is the first time I've bought a home by myself, and I found Harcrest Homes to be very supportive. Any time I wasn't sure about something, they helped me work through it. Danny has always been accessible to any questions that I have had.
I believe and respect their commitment to their job and their prompt recover that I wanted.Especially, Harcrest floor plans are very impress and effectiv with energy savings.Me and my family are very satisfied. Many thanks. Richard.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Harcrest Homes, LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys