The entire team was very courteous and easy to work with.
Their quality, their standard, their workmanship and their timeless is exceptional.
Areas Of Satisfaction - I was most satisfied their quality and timeliness. They are good at what they do.
Current Referrals - I am in construction and I have already recommended them.
The quality of the work isn't worth the money I paid for the project.
Areas Of Satisfaction - Steve is great to work with and communicates very well. Always replies with quotes and updates in a timely manner.
I'm well satisfied. They are good people to work with.
Areas Of Satisfaction - Steve was informative and great representative for materials and services. The work done to my home transformed a ugly ducking into a beautiful swan!
Recognized Excellence - Steve Whitacre! Very nice professional!
friendly considerate staff and installers, knowledge and ability to accommedate the customers concerns and apply the proper remedy. all in all good job we are very happy with the work
They started early and worked late. It didn't matter what the temperature was. It was always the same people everyday and that impressed me!
Areas Of Satisfaction - I was most satisfied with the fact that they arrived early and it didn't matter what the temperature was! They're hard workers! It was a team effort and they worked together good. You could tell they knew what they were doing.
Additional Comments - They did a good job!
Recognized Excellence - Steve Whitaker was really great.
Areas Of Satisfaction - The team that came out to my home was responsible and hard working. They went above and beyond my expectations.
Steve Whitacre was a great person to work with.
I'm going to have them do a roof for me as well.
Recognized Excellence - I would like to recognize Steve, he was extremely professional. I was very satisfied with his performance, and the way I was treated by him. I got five different quotes on this work, and dealing with Steve was a very good experience. I will use them again.
Recognized Excellence - I would like to recognize Maytee Sanz for exceptional service.
Areas Of Satisfaction - I was most satisfied with the quality of the product. It is really good, thick and insulated.
Recognized Excellence - I would like to recognize Raul or Steve.
Areas Of Satisfaction - Griffin stuck to the quoted price and didn't upcharge on any individual repairs or outside piece replacements. The hardie plank siding crew did a great job. The window and door crew did a good job. Sales person promptly replied to my concerns and questions.
Recognized Excellence - I would like to recognize my lead installer for his exceptional service.
Areas Of Satisfaction - Workmanship , workers did a great job ! Cleaned up daily . Alan was very professional through out the whole job . I would highly recommend Griffin Roofing !
Additional Comments - Very professional and courteous and they willing to negotiate prices based on your needs.
Areas Of Satisfaction - The quality of work is good, meeting expectations, and the quality is good.
Trust - JJ & Steve helped us clean up a mess from a crooked contractor. If we hadn't met your company we most likely would not of built our sunroom laundry room and bathroom. I had complete faith that they would deliver and give us exactly what we wanted for price we could afford. I tell everybody how Great Griffin roofing and construction is to work with.
Areas Of Satisfaction - I was most satisfied with their quickness.
Areas Of Satisfaction - Siding looks beautiful
Areas Of Satisfaction - The roof team did a great job. Worked hard and completed the job and cleaned up everything. They were courteous and professional. The vinyl siding repair was a perfect match. Doug was helpful and courteous.
Lead Source - I checked the BBB site for 3 roofing companies and obtained 3 estimates. Cost was similar but after meeting with them all 3, I thought Griffin would provide the best roof.
I have already recommended the company to a friend.
Likely To Recommend - I have already recommended the company to a friend.
Areas Of Satisfaction - I was most satisfied in terms of the workmanship and materials.
Recognized Excellence - I would like to recognize the salesman that came out to see me for his exceptional service. Unfortunately, I can't recall his name, but he was very good. He stayed in contact with me.
Griffin Roofing & Construction was one of 4 companies I interviewed to install my house siding and two windows. I selected them based on the integrity of the appraisal and salesperson regarding the process. The representative Doug was extremely cordial and communicated the process throughout the construction and after completion. All of the workers were polite and responsive to any questions I had and minor fixes that needed to be made. Griffin said what they would do and did what they said. I would recommend them to my friends. The only suggestion I would have is that they use a portable dumpster during the construction faze regarding scrap material and debris for an enhanced professional and environmentally conscientious proficiency.
Recognized Excellence - Representative Doug Jones did a wonderful job of communicating throughout the process and was open to any questions or suggestions I had and responsive to request.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Griffin Roofing & Construction LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys