John the salesperson did everything late, called him a couple of times and never heard from John ever again. They assigned me to a new sales person named Wendy. Lack of communication mainly.
Recognized Excellence - Wendy
The quality of installation and professionalism was very good.
Gravina's Window Center has fantastic windows.
They are a very professional company with a great quality of workmanship and we are satisfied with the finished product.
Gravina's of Littleton has worked on 3 homes for us in the past 20 years. We would not use another company for our custom windows & doors!
The owners, office staff and installation crew are tops. I am thrilled with the bay window they installed and amazed at how expert the installers were. Highly recommended.
Windows are excellent. Gravina's has a very professional and family feel to their organization. Will happily use them again for the next project.
Gravina's Windows are saving us on electric and gas bills. We appreciate this as we are on a limited budget. Regards, John and Connie Martinez
Every aspect of my sliding glass door purchase and installation was handled professionally. I highly recommend Gravina’s.
Gravina's of Littleton answers all questions, helps with any problems, is punctual - great customer service from beginning to end.
I was real happy with them, and I'll use them again. I was happy with everything, from sitting down with them until finish.
Areas For Improvement - They didn't really fall short. I don't fault them that it wasn't done on the timeline. They did it a month later, but I wasn't in a huge hurry, and I don't fault them for it. They communicated that to me, and I was fine with that.
Areas Of Satisfaction - I was definitely satisfied in the initial meeting with the crew. They were very through; like, they were honest. I like the whole family aspect. The crew came out to do the windows were extremely friendly, courteous, and did a great job. During the process, the initial meeting and going over the product--those two areas were exceptional.
Recognized Excellence - I can't really think of anyone in particular. I remember the one lead guy on the crew, Tom. They were all great. Then at the initial meeting, John and Chrissy--the people I met with--I thought they were both great.
I am disappointed after paying that much money. I am disappointed in them doing their job correctly.
Gravina's Window Center of Littleton is very professional.
Areas Of Satisfaction - From start to finish. Crissy and Jon visualized and thoroughly described all aspects of the work. This was not just replacement of a window and door, it was a construction project.
Recognized Excellence - Everyone on our job, from start to finish was phenomenal
Recognized Excellence - Thanks to Jeff & Tim for their excellent service and explanation of the entire window process. My windows were in bad shape and they were truly transformed with your install.
Additional Comments - Thanks for an excellent job from start to finish. I will be returning for new doors soon. I like the fact that they do not subcontract their work out. Install team was highly skilled.
They did exceptional work. The windows look very good and very professional.
Areas Of Satisfaction - I think the result of the new windows was even better than I could imagine. It's so hard deciding on a window how it'll look. I had inserts on one window I took off, and it was the best decision. The quality is good, and the recommendation. It was hard to visualize how it looks, but the end result was great.
Additional Comments - It's just a pleasure, even though it took some time from the time of signing to install it. It was worth the wait--I was very pleased with the outcome.
The new patio door is beautiful and the installation crew was great - neat, clean & professional.
We can walk from one end of the house to the other with little temperature change. It will be so much easier keeping the windows clean. We love our new windows!!
The employees at Gravina's were the most friendly and considerate I've ever encountered, especially for a project of this size. They took great care to protect our home and belongings from the installation process, and the Marvin windows are great. Thanks to Gravina's for making this large project go so smoothly!
Best quality windows, installation went great, my favorite windows ever, Peter Boyles was right.
We have recommended them to people who are looking to put in new windows and doors.
Jim and team are the best of the best!! They did a great install!!
They did everything very professionally. They insisted that I give them clear instructions about what I wanted. When I made a change in one of the windows, they did it in the snap of a finger. It was supposed to take 3 months to get the regular picture windows and it had been less than a month when I called them and told them that I wanted to change it to a box bay window. They did it and never missed a beat. I think that they are great.
The installers of Gravina's were very professional and friendly.
Absolutely excellent service and product (Marvin Infinity)... just need to accept the cost.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Gravina's Window Center of Littleton as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys