Graves Bros. Home Improvement Co. was very courteous and helpful. They did a great job.

Communication from the sales rep and site supervisor was strong.

The man who came here and did my work was very professional, very nice, and pleasant to work with.

They were so wonderful. They were friendly. They were here on time. They cleaned everything up when they left. It was a great experience all the way around and I have already recommended them

Extremely poor communication on the company’s part. The work donewas not a problem.

I would definitely recommend Graves Bros. From the time they came to assess our damage

Brett showed up on time and 4 hours later, eave, fascia and gutter repair was done to include Christmas lights put back on! Professional, courteous and diligent- definitely recommend and suggest you call Graves Bros. first!

Graves Bros. Home Improvement Co. did an excellent job. The gentleman, Derek, was excellent and explained everything thoroughly.

I highly recommend them for residential roof replacements, but not flat roofing for an office.

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Terrible customer service people who answer the phones. Had to have the come back twice to fix problems. First guy didn’t have a ladder, roof guy without a ladder!? still not happy with outcome. Unfinished edges

See below.

The Graves Bros. team was very organized. They scheduled a repair promptly and planned around the weather when needing to remove shingling on my roof. Brett, Dave, and all involved with the repair process were very thorough. Customer service was thorough, and Scott answered any questions I had. I would recommend them and will be using them in the future.

It was a job well done by Graves Bros. Home Improvement Co.

It was less than 3 months before the piece of siding they put on came off

I left five separate messages with three different individuals. I asked them if they recorded the calls and made a note in their database. They said yes, but Graves Bros. Home Improvement Co. still sent out a gutter crew that I asked them not to, and I had to pay to fix the issues caused. Graves Bros. Home Improvement Co. never came back out. I was promised I would not get that gutter installation team from the first time, but they were sent out anyway. They were told not to start working until I got home. When I arrived, they had every gutter off the house, and I called Graves Bros. Home Improvement Co. to let them know that they sent the wrong team out, as I had asked them not to come back out. They told me it would be two months for them to send another crew. The work done is still not right. I had to have someone come out to address the issues the gutter crew caused with my cable. There are 1-inch spaces between the roof and gutters, so it does not catch the water properly. The main gutter guy has a bad attitude, and the only reason I could get him to make minor adjustments was because his son was there. His son even stated, "He has issues.".

I have no complaints about the job; they did it very well. I don't have any problems with the roof, but I am not happy with the little responsibility they took. They need to take more responsibility when the rain comes. My opinion is that they have to be more responsible.

Great job no more leak in the roof

Site Foreman and crew were excellent. Answered numerous questions I had, gave options on resolution of unexpected problem and completely cleaned up area after job completed. Very courteous and professional

I am likely to recommend Graves Bros. Home Improvement Co. because they're the best company I've had do roofing, and I'm satisfied with the work they did.

They did a poor job. The siding people were good, but the workers that did the gutters sucked. I have to wait until the next time it rains to see if the gutters are working because I paid a lot of money for this project to be done. I had to wait a week before they came out to fix the gutters.

Everything about our experience was timely, efficient, and friendly. They were communicative and made everything easy.

The whole job process was a complete satisfaction from start to finish.

Had 2 layers of roofing stripped, replaced plywood on main section of house and new shingles installed. Steve outlined work to be performed very well during sales visit, and on contract. Grant, the supervisor, workers, and equipment arrived the day work started. Workers stripped off old roof, replaced plywood, and installed new shingles in one day. Workers were courteous, knowledgeable and very hard working. Grant monitored the project. Finished job looks great.

Andrew was very thorough, answered questions, and was helpful.

I would recommend Graves Bros. Home Improvement Co. to everybody.

Your contractor was very professional and made the repair better than I had hoped. A very old fixture for him to work on, very warm day, and an inquisitive customer didn't deter him.

The first guy out, Dave, did a terrific job installing new flashing and cedar shake shingles on my attic dormer. There was a bit of a snafu with the second guy that came out to finish the job, but Graves made good and sent a 3rd guy out to fix up the issues I had. 3rd dude did a terrific job too. All in all, a good experience.

Graves Bros replaced our sliding patio door and did a great job! They communicated every step of the way and came out to do the job in a timely manner. I would love to hire them for any future needs!

Aaron was good!

Professionalism, caring, attentive and friendly service from all project team members!

The project estimator was extremely helpful in getting everything set for me.

Joe was great to talk with about what was needed and no pressure on me to make my decision about what it was going to need. Explained everything and answered my questions completely. Financing, while painful, was a breeze.
On the day of the install Grant and the crew were efficient and cleaned up great so there were no stray nails to puncture a tire or the dogs to step on. Work was completed in one very long day. The new roof looks great and the gutter repair looks great too. Thanks guys.

They responded quickly. The quoted a great price for the work being done.

My experience with Graves Bros. was excellent. The crew arrived early and began work almost immediately. The crew was like a fine oiled machine. Everything flowed into the next phase without disruption. The whole job took only one day (tear down, application of the roofing, and the cleanup. If everyone gets as fine of treatment and due diligence that I received then every other roofing business would evaporate. To say they did a good job would be an underestimation. I hope everyone gets the kind of service that I did.

I am happy with what they did. A strong wind came by, and they put it right back up. They were in and out.

Graves Bros. Home Improvement Co. has a very responsive and friendly staff!

They were punctual, did an excellent job, weren't very loud, and did it very quickly. I have a 2-year-old. His room was right next to where they worked, and he slept through it.

Snow storm took down gutters on second story. We were in Florida so all contacts were by email or phone. Things went very smoothly and total 2nd story gutter replacement completed with in 3 weeks.
Thanks to all involved.

Parts of the job were unsatisfactory others were great.

I thought they were excellent. They were very neat and polite.

I needed my soffit repaired and was scheduled very quickly to address the problem. The service team was able to fix the problem quickly and were very honest and professional. I also have a family member who had Graves completely replace their siding and the project was done very nicely. I would highly recommend using this company.

labor warranty not good

Never have had such a bad experience with a home repair company

Always kept us informed of schedule. Technicians were polite and professional.

I would not hesitate to recommend Graves Bros to my friends and family! Great work!

From detailed estimate to clear communication to a job done to the highest standards. Would definitely recommend

It was outstanding from start to finish.

Communication throughout the project was awesome. I always knew where the job stood and no need to follow up for next steps. I felt taken care of as good as family. All questions answered thoroughly and with a friendly, kind, knowledgeable response from the first point of contact to the end. Thank you for such a positive experience.

It has only been a couple of weeks, but Dave seemed to know what he is doing. He was very helpful when answering my questions about what he was doing. I didn't like how the company charged for time. They included the inspection time and times spent driving to and from the job site collecting materials. That caught me off guard with the price. It was only about a $200 difference, but it was an unwelcomed surprise.