Overall, I am very satisfied with roofing installed, and installation.
Very pleased with Gouge Quality Roofing and their staff. I have and will continue to refer their services.
They did a good job.
Showed up when they said they would send me an invoice via email great communicationGreat quality work they cleaned up their mess
Gouge was fantastic every step of the way. Jeff was the reason my insurance company agreed to a roof replacement because of the highly detailed inspection and report. I couldn’t be more happy with the outcome of the new roof and gutters. Workmanship was second to none, and all of my desires were heard and worked into the plan, and executed to perfection!
Gouge Quality Roofing did an excellent job managing the project. Materials used were of high quality. Project was completed on time. Final invoiced price was comparable to the estimate provided with no surprises.
I recommend this company and would hire them again. They were responsive, professional, and answered all of my questions.
I am thrilled with the final results of my gorgeous new roof. Gouge roofing worked so fast and efficiently. They took great care around my house and my yard. I couldn’t be happier with my experience!
Excellent company to work with from sales to install.
I am very happy. They did a good job.
It was a good company to work with.
Top of the line service with quality and value. They are reliable, trustworthy, with a fabulous crew who took care of our property. Our roof looks amazing. We feel fortunate to have found Gouge Quality Roofing, LLC, for our roofing project.
Quality workmanship. Once they were on the job they were in and out.
Great value. Would definitely recommend!
Overall very satisfied with Gouge Roofing and the professional job well done.
The nicest, most efficient and polite company I have ever had the pleasure to deal with!
This was the second house we hired Gouge Quality Roofing to install a new roof on within 2 years (because the first experience went so well).When my wife and I had our roof replaced on our old house 2 years ago, we ended up hiring Gouge after obtaining quotes from three companies. Although Gouge was not the cheapest, Caleb seemed very knowledgeable, honest and straight forward (nowhere near as shady as one other company we met with) and seemed confident in the product he sells. It ended up being such a great experience that we knew who to turn to when roof issues came up during an inspection of a new house we had contracted to buy early this year.We found out about the roof issues on a Friday. I texted Caleb that Sunday, and he responded that same day. He was out at the new house on Monday to do a much more thorough inspection and had an estimate to replace the roof done by Tuesday (just before the contracted inspection period ended), which allowed us to obtain some remedy concession from the seller. Although I am sure the fact we did business with Gouge before just two years prior had some effect, it still meant so much to us that he was willing to take a chance and his time to provide such great service to us during a very stressful time of negotiation.But the service didn't stop there. My wife and I had several questions about the roof for the new house throughout the process, particularly because it was for a house 120 years old. Caleb was always responsive to our questions, and everything he explained made logical sense. We felt very comfortable with all of his recommendations and explanations as we never felt like he was ever trying to get us to pay more or purchase stuff we did not need.Our realtor was so impressed with our experience and compliments for Caleb and Gouge that he even asked if he could refer one of his own clients to Gouge for a quote.Over our years of home ownership, we have had interactions with contractors for roof repair/replacement, HVAC replacement and windows replacement. I have never been anywhere near as impressed with any of those other companies as I have with Caleb and Gouge. I would recommend them to anyone.
We are very pleased with all aspects of our experience with Gouge Quality Roofing; professional, timely and responsive.
An honest professional with lots of knowledge and if needed, suggestions. On time appointments, On or ahead of schedule, professional workers, determined workers. Quality work. Clean up was amazing.
This is an excellent company with friendly, knowledgeable and competent management and a great crew. New roof with 50 year warranty in one day. I highly recommend.
I was pleased and highly confident with choosing Gouge Quality Roofing. I would highly recommend them to anyone else.
It was a completely enjoyable experience. They did the work in one day. I have found 1 nail since the work was completed. The crew was outstanding.
Gouge Quality Roofing were amazing folks to work with from sales to installation. Their thorough cleanup after the work was most appreciated..
Quality job done by professionals
We chose Gouge Quality Roofing because of their professionalism and local proximity. Every person we interacted with - from the sales team, crew, office staff, and management - was courteous and professional. We only had one small issue arise during installation and it was corrected immediately. Anytime we had a question, our call was returned quickly. The crew arrived promptly each morning, worked hard throughout the day, and cleaned up each evening. Ours was a 3-day job and the owner came out the next day to inspect the workmanship. Overall, we're very pleased.
The crew and foreman went above and beyond.
I would recommend them to anyone.
Areas Of Satisfaction - John Lamb was very professional I’m glad he was on site to explain what was being done with pictures. Also getting it done on time was awesome.
Areas Of Satisfaction - I am most satisfied that they were fast.
Recognized Excellence - I would recognize John. He did well.
Areas Of Satisfaction - I still can't believe how fast they removed the old roof and installed the new roof! They did a perfect job, and had the area cleaned up so well that I didn't even realize.that they had already completed the work! And this on a very large roof, complete with also having them replace the eaves downspouts! Very Top Notch job, quite pleased indeed.
WE ARE PLEASED WITH THE JOB GOUGE QUALITY ROOFING, LLC DID, WE HAVE RECOMMENDED THEM TO OTHER PEOPLE THAT NEED ROOF REPLACEMENT
Additional Comments - EXCELLANT JOB. WOULD RECCOMMEND TO ANYOME.
We were very pleased with the efficiency, work ethic of the crew, and the quality of the work. Ours is a cape cod with attached garage and so, a lot of roof, yet the job was completed in less than two days. Cleanup was remarkable.
very proffesional company Quality is the key word here very good workmanship and above standard materials used
I feel that Gouge Quality Roofing went above & beyond what was promised.
Everything was very good. We're very pleased.
Couldn’t ask for a better experience. Staff is friendly, knowledgeable, and does exactly work.
Gouge Quality Roofing did a really good job with everything.
They are a great company to work with, very professional. They did a great job explaining things and gave me options for my roofing project.
Gouge Quality Roofing is an excellent company to work with. The owner made sure that we were completely satisfied with all aspects of the job. Any issues that we had were resolved quickly. We would highly recommend them to others. We definitely are well satisfied with our new roof.
They not only were professional but had a great personal touch.
Areas For Improvement - They didn't fall short at all.
Areas Of Satisfaction - They were great on not only the overall project but taking care of the little details and problems with my roof that others would have looked over.
Recognized Excellence - Caleb Gouge was great.
Additional Comments - Thank you for bailing me out of my roofing problem.
Areas Of Satisfaction - I was most satisfied with their quick installation.
Recognized Excellence - I would like to recognize the owner and the foreman for their exceptional service.
I was very pleased. They were there when they said they would be, I appreciated that. They accidentally cut my cable, and reimbursed me for the cost of that .
Areas Of Satisfaction - I was most satisfied with their promptness and the quality of the product.
Recognized Excellence - I would like to recognize the owner, Kaleb Gouge. He was very knowledgeable when I met with him the first time.
They were replacing a 5 year old roof that was poorly done. I am so thrilled with service and new roof. They were fantastic.
Recognized Excellence - Everyone was very friendly and great to work with.
Areas For Improvement - No.
Areas Of Satisfaction - Easy to work with. Courteous and got the work done quickly.
Recognized Excellence - Caleb, the owner and JR.
Areas Of Satisfaction - I was most satisfied with Caleb, the owner. I was also impressed with the foreman that ran the crew. The foreman seemed very knowledgeable, was on top of things, and worked with the guys.
Recognized Excellence - I would like to recognize the owner, he was nothing but great.
Areas Of Satisfaction - It was easy. They were efficient.
Recognized Excellence - Caleb, the owner, did very well.
Areas Of Satisfaction - I was satisfie with the knowledge and clean up.
We were very happy from the moment we met Mr. Gouge to the very end and the follow up was excellent. The job, the work, and the communication, we were very very pleased with it. We will recommend him to other people.
Professional & Organized - 4+
Quality Of Materials - We are very very satisfied.
Quality Of Workmanship - They were excellent people. They were very nice and any questions we had they were always available. They explained everything in great detail. Everything down to the last detail. We are extremely happy with our roof.
Schedule - They were excellent working with our schedules.
Likely To Recommend - We have been telling a lot of people about them. We understood everything. He explained everything in full detail. We got what he told us we would get. We were very happy from the moment we met Mr. Gouge to the very end and the follow up was excellent. The job, the work, and the communication, we were very very pleased with it. We will recommend him to other people.
Areas Of Satisfaction - I was most satisfied with the entire job because we were informed and the communication was open and we had all of our questions answered. They explained everything.
Recognized Excellence - Mr. Gouge and the foreman of the job was exceptional and excellent. They answered all of our questions. They are a really great company. We are very pleased.
Additional Comments - I do not normally do surveys but they did such a good job I wanted to call in.
They did a great job!
Schedule - Our project was delayed due to rain.
Areas Of Satisfaction - I was most satisfied with the quality of the product and the workmanship. The installers cleaned up well. They were on time. It was an overall great job done by Gouge Quality Roofing.
Recognized Excellence - Caleb was great! He was here the first day and got everything started. The installation crew for our gutters and roof was great as well!
Additional Comments - They are great at communicating with us. We have been really pleased.
It was an absolute pleasure doing business with Gouge Quality Roofing! From the initial meeting with Caleb through the completion of the project, we were educated on the roofing process and kept informed on the progress of our project. The staff was very friendly and respectful and the work that was completed exceeded our expectations. I cannot recommend this company enough!
Areas Of Satisfaction - I felt that the staff made a huge difference in the experience. Caleb was extremely informative without being overbearing. He is very hands on and takes great pride in his company and team. His ethic and expectation really shines through all of the staff and the end result reflects it.
Recognized Excellence - Caleb and Dulci (sp?) Gouge were incredible. Caleb gave the initial quote and informed us on the project. He was also hands on with the installation and informing us of progress.Dulci was very helpful in setting up financing and arranging dates leading up to the project. Both Caleb and Dulci were very friendly and easy to communicate with.J.R. was the onsite foreman. He did an outstanding job of communicating with us throughout the installation. The staff as a whole was very courteous and pleasant. (Even after our dog stole someone's bag of Doritos! Oops!) Site cleanup was performed extraordinarily well (and every day of the project.)
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Gouge Quality Roofing, LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys
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