During this time Gettum Associates is utilizing phone and video chat technology with our clients during initial consultations as well as design development. As well, our jobsite crews are practicing social distancing and other measures as recommended.
Gettum did a terrific job refreshing our home's exterior with new siding, windows, painting, and gutters. I would definitely contract Gettum for future projects. Adrian Toms managed the project and we couldn't have been more pleased. Adrian reviewed the project plans with us to ensure he understood what we wanted. Adrian made a few suggestions. We accepted them, and we're glad we did! Gettum performed all of the work that we expected without our oversite. We didn't have any change orders or extra charges after the contract signing. These indicate that Gettum is extremely fair to their customer. Adrian kept the project on track and on schedule. He always kept us advised and was personally on site every day. Just before work started, our city recognized health concerns with Coronavirus. Adrian and his crew quickly worked with us to protect at-risk members of our family. Every aspect of the project was completed with expert craftsman. One part of the project didn't meet Adrian's standards. The crew worked extra hours to remove and replaced their work and kept the project on schedule. I can't think of a better example of pride in workmanship than that. Thank-you to Steve, Chad, and Damien.
Great people - a pleasure to work with. They were patient as we changed our minds a couple of times on what we wanted done and when. The quality of the work performed is very high. We are delighted with our new kitchen.
On time, good quality, on budget, great people
Areas Of Satisfaction - Work was done right and on time. People were very professional. Great quality.
Areas Of Satisfaction - Gettum Assc. did an EXCELLENT job of quality work in the remodeling of our home from the design phase to the production of work. Their design team is impeccable and innovative, their production and scheduling was very flexible and workable and their work crew was very professional organized and informative. I HIGHLY recommend their services to ANYONE!
Gettum Associates proved to be thorough during each phase of the remodeling process. They were willing to listen and address any concerns in a timely manner to keep the project moving forward.
Areas Of Satisfaction - I was most satisfied with their detail to the work and the quality of the work.
Areas Of Satisfaction - Immediate response with questions or concerns.
Additional Comments - Great quality and professionalism. I appreciate all the planning and design assistance. I thought the workers were very polite and respectful of my house, children, personal space.
Areas For Improvement - Not at all
Areas Of Satisfaction - All employees and outside contractors were polite, friendly and respectful of my time and my property.
Lead Source - I knew the owner.
Additional Comments - I would definitely call on Gettum Associates for any future projects!
Areas Of Satisfaction - You exceeded our expectations from beginning to end. Everyone was professional, skilled and pleasant to work with. I'm always curious how things work and Randy and Tim took the time to explain how they did things and I learned a lot!
Professional & Organized - Having a lead person on site was so helpful to keeping everything organized. All gettum employees who worked on our project were incredibly professional and trustworthy.
Areas Of Satisfaction - Dave was wonderful to work with on the design process. I really took my time thinking this through and he was never pushy. It never felt like he "just wanted the sale." Jessie absolutely exceeded our expectations. His attention to detail is incredible. If we ever did another project I would request him to lead our job!
Additional Comments - Overall a wonderful experience. I had so much faith in their team I never sought out additional bids. Even if i did , I would consider paying more over a lower bid based on the quality and service I recieved.
Likely To Recommend - I already have.
Areas Of Satisfaction - The gentlemen that completed the work was excellent.
Likely To Recommend - I would absolutely recommend them.
Areas Of Satisfaction - I was satisfied with the quality of workmanship and the overall professionalism of the organization from the first contact to the final sign off. They are very professional.
Areas Of Satisfaction - Quality of work; Customer service;
Areas Of Satisfaction - They were really kind to my family and my family felt safe. They communicated well, and they did a good job.
Additional Comments - I would give them higher than a 4 if I could and I would highly recommend them.
Areas Of Satisfaction - Quality of work, professionalism, and responsiveness of the of the crew on site. The attention to detail in all phases of construction was clear. Scott and Mike went above and beyond in their communication, responsiveness, and resolution of issues during construction. Scott was very personable and professional, and very diligent in involving me in the project, as I wanted to understand everything that was being done. Mike was very diligent in ensuring that our expectations were met during and after construction, and great about about communicating and resolving issues to our satisfaction. We were on tight timeline for completion, and Mike ensured that everything was done on our schedule and done properly.
Areas Of Satisfaction - Adrian and his crew were absolutely amazing! Adrian did a phenomenal job at explaining everything to us and was so prompt at returning calls and answering every single question no matter how big or small. He was always attentive and made sure we were 110% satisfied with the completion of the job before the project was labeled done. I have already recommended Adrian and his crew to neighbors and friends and will definitely think of Gettum for any future exterior projects.
Additional Comments - There is not one negative thing I can say about this job! Phenomenal job! Best customer service I have EVER received on a home project. Thank you for caring about our home like it was your own!
Areas Of Satisfaction - I was most satisfied with the outcome, they worked well with our schedule and kept everything tidy for our kids.
Areas Of Satisfaction - Adrian did a nice job managing the project. He addressed all issues we had. Everyone else was very knowledgeable and courteous.
Areas Of Satisfaction - I was most satisfied with the time spent in evaluating the work scope and everything that needed to be completed. The Gettum Associates guy came to the house a couple of times and took the time to inspect things. He did a good job, and the job was wonderful.
Additional Comments - My next project, I will be calling Gettum Associates again!
Areas Of Satisfaction - I was most satisfied with the follow up, the care in the work that they did, and everything really.
Additional Comments - I just want to say that I couldn't be any more happy with Adrian. Good work, and we will be sure to call them if we need anything else.
Areas Of Satisfaction - Overall work quality, timeline and keeping area clean on daily basis. Jessie was great to work with and communicating the next process to be done.
Areas Of Satisfaction - Everyone at Gettum was very helpful, from the first moment we worked with Dave Watson to plan our construction to Jessie Bullock who did great work on our three season room, garage and patio, to Jason Gettum who worked diligently to resolve issues that inevitably come up on such a complex project. We have been very pleased and will use Getum in the future.
Additional Comments - I appreciate Gettum Associates respectfulness of my time and keeping me informed of what was going on.
Areas Of Satisfaction - I was most satisfied that it was professionally done and it is a lovely guest bathroom. They removed the appliances that have been there since 1976 and a cast iron tub. They built a shower that is very accessible and tiled and it was done to perfection. They had excellent men doing that part. It was done very well. They have professional people working for them and they are nice men. I knew when they said they have been working for Gettum for years that it was a good company because they have been there for so long.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Gettum Associates, Inc as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys