Greg Borchardt at General Exteriors worked tirelessly to get me a new roof based on hail damage. My insurance company initially denied the claim (only wanted to pay less than my deductible). Greg met with my insurance company 5 times ( or more...can't really remember) at my home and after a year and a half the insurance company agreed to a new roof. I could not be more pleased with the outcome! I have never reviewed any service but this is an exception. I would highly recommend GenEX. you won't be disappointed. The new roof looks great, and GenEX really went to bat for me. Thank you Greg and GenEX I truly appreciate all you did.
Exceeded expectations, cleaned up completely each day, great workmanship.
It was easy for me to make the judgement because they were excellent. I have been a homeowner for over 45 years and have worked with various contractors. General Exterior was the highest quality, highest technical level, and highest ethical level contractor that I have ever dealt with. One time when we were short on material the president of the company even went to get more materials. They were just excellent. I would absolutely use them again and recommend them to anyone.
Areas Of Satisfaction - They exceeded all expectations. I am a hard judge, and use a lot of contractors. A lot of times I even turn away estimates. They were excellent in every way, from the crew to the salesman. They did a lot of work. They did a huge job with carpentry and replacing 3 doors. They just finished the work and it was excellent. The house looks great and we are very pleased. If I ever need more work, I would call them first.
Recognized Excellence - They were all professional. Even the president and salesman, Greg, would come out to check the job. The president was excellent and would come out on his own time to make sure things were going well.
Additional Comments - I recommend them to our Next Door neighborhood recommendations.
We were extremely happy with the job Gen-Ex did on our roof, interior drywall, and floor. We have no more leaks, and everything looks great. Greg did a great job of helping us through the insurance process, and keeping us informed along the way. I would definitely recommend Gen-Ex.
Recognized Excellence - Greg Borchardt
Areas For Improvement - I do not have any problems with the company what so ever.
Areas Of Satisfaction - I am most satisfied with communication because it is important.
Recognized Excellence - I would like to recognize everyone from the estimator to the installers. They were very good.
Additional Comments - I would definitely use them again.
They were professional, helpful, knowledgable, strait forward, and there were no games involved.
Areas Of Satisfaction - I was satisfied because they were hardworking and honest.
Current Referrals - I have recommended them in the past a number of times.
Recognized Excellence - I would recognize Paul, Kyle, and Dave. Everyone was good but those guys were great.
Paul is a first class guy!
Areas For Improvement - None
Areas Of Satisfaction - Communication
Recognized Excellence - Paul and Jerry
I can highly recommend General Exterior Construction for roofing jobs. The owner was professional, helpful and pleasant. The way the crew worked together was quite impressive. I am especially grateful for the care they took to not damage the lawn or flower beds.
Installation Crew - I liked watching the crew work together - very impressive.
Clean & Safe - They went out of their way to protect the lawn and flower gardens.
Likely To Recommend - Most definitely! I can highly recommend General Exterior Construction for roofing jobs. The owner was professional, helpful and pleasant. The way the crew worked together was quite impressive. I am especially grateful for the care they took to not damage the lawn or flower beds.
Areas Of Satisfaction - Everything was fully explained and went as planned.
Recognized Excellence - The whole crew - they were great!
A great job,done on time,looking better than the orig.A great crew, and a great helpful sales staff.
Areas For Improvement - None
Areas Of Satisfaction - Everything, the material used, and the pro. workmanship.Already gave two people the company info.
Current Referrals - Already gave two people the Co. name
Recognized Excellence - John the siding man and Greg the most helpful salesman.
Additional Comments - Could not ask for more than they gave us from start to clean up when done
Recognized Excellence - Paul and Jared both did a great job for us.Thanks!!
We would recommend Gen-Ex to anyone needing significant repairs to their home.
Contractor Knowledge - Our Gen-Ex rep. showed significant knowledge & experience in dealing with my homeowner's insurance company to settle my hail damage claim.
Installation Crew - Gen-Ex completed the tear-off and replacement of my large roof in one day. Excellent work.
Problem Resolution - Very responsive to any questions or potential issues.
Areas For Improvement - None.
Areas Of Satisfaction - Gen-Ex understood and followed the process required by my homeowner's insurance company to settle my major hail damage claim and put that settlement to maximum use to repair my home.
Recognized Excellence - Yes - our Gen-Ex rep. Greg Borchardt gave us 110% effort and exceeded our expectations on this major repair job.
Additional Comments - Great job gentlemen. All of your crews did a fine job. We are very satisfied with your work.
They did an excellent job, and we are very happy with our new roof.
Areas Of Satisfaction - I was most satisfied with the customer service and communication.
Recognized Excellence - I would like to recognize Greg and Paul for their exceptional service.
Additional Comments - We are happy with our roof and it looks great.
Most AWESOME roofing & ground crew EVER!! GenEx is the roofing/exterior company to call for your hail damage or roofing needs! These guys humphed non stop for two days! Tarped all bushes/shrubs/ flowers & deck off, plywood in front off all windows, ground crew continually cleaning all debris, picked up all nails...AMAZING work! Thank you Paul, Dave & crew!!
Very communicative, professional, reliable. Easy to work with. Highly recommended.
Areas Of Satisfaction - Honest. Did what they said they would do when they said they would. Job was done well and quickly.
Current Referrals - I’ve already shared their name with people I know.
Recognized Excellence - Greg Borchardt has been great
It was a pleasure dealing with Paul & his crew. They were professional, showed up on time, cleaned up. They did our gutters and roof. Our past experience with contractors was very frustrating this is not the case with Gen-X. We are very happy with their work.
Here's what you need to know: You get what you pay for!I think that every bit of the job they performed on my house was a bargain given the attention to detail, hand holding and care provided. It's worth every penny paid when you see the results. They're main interest is making sure you're okay with every step till the final result is achieved.
Communication - They not only effectively communicated, they brought good ideas I'd never have thought of.
Installation Crew - Organized and cleaned at the end of each day. No mess to stare at.
Likely To Recommend - Without hesitation I would recommend GenEx. Here's what you need to know: You get what you pay for!I think that every bit of the job they performed on my house was a bargain given the attention to detail, hand holding and care provided. It's worth every penny paid when you see the results. They're main interest is making sure you're okay with every step till the final result is achieved.
Areas For Improvement - Not even once.
Areas Of Satisfaction - I had the lead contractor ensure that my cable, which I use for my business, was properly working while doing an expert job on my roof.
Current Referrals - Not now but I would recommend GenEx in a heartbeat.
Recognized Excellence - Greg Borchardt!
Additional Comments - GenEx was recommended to me by a very good friend. Someone who works in the trades and is a pro himself.It lifts me up every day I come home and look at my house and garage. What a great job! THANK YOU ALL!
Areas Of Satisfaction - I am most satisfied with everything.
Recognized Excellence - Paul the owner and Greg the salesman are great.
Areas Of Satisfaction - I was most satisfied with the communication between me and the salesman.
These guys were outstanding. They were on time, they were courteous, my wife asked if they could attend to a very small item and they jumped on it no questions asked except to get her approval. They delivered everything they said they would. It was truly a great experience to work with this company. My father was a contractor and this company does it right. I would HIGHLY recommend this company.
Areas Of Satisfaction - I am satisfied in all areas. They delivered a beautiful roof for the price they quoted, on the day they said they would install it.
Recognized Excellence - Greg Borchardt, their sales person, is a great communicator. Greg brought all the color samples my wife could have asked for and made sure we were informed and that everything went smoothly, which it did. Greg also went out of his way after the roof was finished to bring some touch up for the drip edge just in case we may need it in the future. Greg did a great and also made my wife very happy, which is not so easy to do.
Awesome group of guys. Very satisfied with the work and communication along the way. Couldn’t be happier
Areas Of Satisfaction - Communication, quality of craftsmanship
Recognized Excellence - Greg, Paul
Paul, the owner, was knowledgeable and pleasant to deal with.
Areas Of Satisfaction - The clean up was great.
Recognized Excellence - Paul was great.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of General Exterior Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys