They did an excellent job on my roof. I have had them back out to do some gutter work for me as well. They are very cooperative and very punctual in getting people here when they said they would . I would definitely recommend them.
Areas Of Satisfaction - The professionalism and the quality of the work.
Areas Of Satisfaction - They are helpful and they took the time to give us different options.
Great communication and great work done. Easily the smoothest project we've had done as homeowners. Expensive, but you definitely get what you pay for.
Value - I know we could have saved a lot of money with a different company, Frey's prices are quite a bit higher than others. That said, the "value" is really trust and knowing everything would be done well and without any hassles... which is exactly what we got. Very happy.
Areas Of Satisfaction - It was the most hassle-free project ever. Good communication all along, and then the crew showed up, did the job and then was done. Also the quoting and planning phase with great—working with Katie was easily the most professional and friendly experience of getting quotes from a contractor we've ever dealt with.
I am very satisfied in the customer service I received from Katie. She went above and beyond to contact us and keep us in the loop for all that was happening with our project as well as follow up with us afterward to make sure we were happy with the end result. The cost of the project and the quality of the products and workmanship exceeded my expectations. I would definitely recommend Frey Construction & Home Improvement!
Areas Of Satisfaction - I'm most satisfied in the customer service I received from Katie and the cost of the project and the quality of the products and workmanship.
Areas Of Satisfaction - I was most satisfied with everything from the quality, to the price, to the timeline.
Areas Of Satisfaction - I was most satisfied with the quality of work.
We are repeat customers. A great experience from beginning to end.
Additional Comments - They were excellent, presentation was great and very confident we got a quality roof.
Finished their work in a timely manner and did an excellent job with clean up.
Additional Comments - Great job , keep up the good quality work that is so hard to find these days .
I would rather not have anything I write become published. Thank you!
Areas Of Satisfaction - They are prompt and friendly.
Areas Of Satisfaction - They did a wonderful job. They did it in a timely manor and were professional. I could not have asked for more. They stand behind their product.
I had work done by the Frey Construction Co. in the late fall of 2015. It included the tear off and roofing of a single car garage, a leveling and steel covering of a chicken house, and a steel covering of an old small milk house. Also - painting the upper part of a silo. They also did a lot of gutter work on the house, barn, and shed. I was very satisfied with the work they did and the professional manner in which it was done. The work was all done on a timely basis and that made for "A JOB WELL DONE"!
Likely To Recommend - I had work done by the Frey Construction Co. in the late fall of 2015. It included the tear off and roofing of a single car garage, a leveling and steel covering of a chicken house, and a steel covering of an old small milk house. Also - painting the upper part of a silo. They also did a lot of gutter work on the house, barn, and shed. I was very satisfied with the work they did and the professional manner in which it was done. The work was all done on a timely basis and that made for "A JOB WELL DONE"!
Areas For Improvement - I was overall very satisfied with all the work that was done by them at my farm.
Stated work was done on time and properly but the jobsite was left as a disaster!
Areas Of Satisfaction - Meeting all of the expectations because the staff went the extra length to help me find the materials that I want.
Tyler, my salesperson, was efficient. Even though it cost me more, Frey Construction & Home Improvement completed the project to my expectations.
Areas Of Satisfaction - Frey Construction & Home Improvement completed project in the expected timeframe. The crew was experienced and did a great job.
Areas Of Satisfaction - I was the most satisfied with their willingness to tackle a difficult project.
Areas Of Satisfaction - I was most satisfied with their customer service and quality.
Areas Of Satisfaction - I've never dealt with a general contractor. It was convenient to have them come out do the job. Frey had all the people that they needed, so it was convenient for us to just deal with one company. They had all the contractors needed for my projects at their fingertips. Everyone, was on the same page, so I liked the way that they set it all up.
We appreciate they get back to us on the counter top.
Areas Of Satisfaction - I was most satisfied with the person in charge with the project Nick. He really made the whole thing go smoothly. The other person that made us really satisfied with the company was Scott. He was there to take care of the problems.
Additional Comments - If we do anything in building we would use them again!
The guys were phenomenal. They cleaned up their messes. I would use them again for sure.
Likely To Recommend - The guys were phenomenal. They cleaned up their messes. I would use them again for sure.
Additional Comments - I would definitely use them again. They are great. They clean up their mess.
I will not hesitate to call on Frey Construction for other projects in the future.
Areas Of Satisfaction - Commitment to make things right when problems arose.
Areas Of Satisfaction - The quality of the window. The installers were great. The salesperson was wonderful.
Areas Of Satisfaction - Our experience was quite satisfying. We had a strict budget to work with, Scott met it, staff was prompt, friendly and very experienced to handle our project. Well done!
The quote was almost twice our stated budget. If we were able to afford them, I would have agreed to the remodel. Unfortunately, the quoted cost was much more that the house is valued at.
Areas Of Satisfaction - Quality of workmanship and overall professionalism
Frey fixed my leaking chimney before snow flew and I was very impressed. I hardly knew that they were there. Very professional. Will definitely contact them again if I need something fixed.
Areas Of Satisfaction - They had good ideas. He worked within our budget and figured things around that. He had little hints and tips along the way. I was very satisfied with that.
Additional Comments - They were very professional and gave you choices.
They did a good job for the price. I would have them do more work if I needed it.
Areas Of Satisfaction - They did it quickly and seemed to be working just fine. I am happy with them.
Areas Of Satisfaction - Frey Construction & Home Improvement's staff and installers were friendly, quick, and efficient. The workmanship was great.
Areas Of Satisfaction - After the project was finished, owner of Frey Construction & Home Improvement came by to see the final results. He noticed an area that needed to be redone. The work crew came back to fix it. I was impressed that the owner stopped by and wanted to make sure everything was done to his standards.
Areas For Improvement - Everything was great
Areas Of Satisfaction - It was rain gutter they did great job
They exceeded my expectations on every front.
Areas Of Satisfaction - The lead man, Curt, was outstanding. Tyler did the initial work up and he was exceptional.
Additional Comments - They exceeding my expectations in every level. I am pretty picky and that crew listened and did it exactly like I would have done it myself. This was a large job and I was concerned but they surprised me by how well it was done.
Areas For Improvement - They did not fall short.
Areas Of Satisfaction - Tyler convinced us we wanted Frey to do the job.
Areas Of Satisfaction - The understanding and accommodation they made for our circumstances. We converted a downstairs bathroom from a half bath to a full bath made as accessible as possible for my terminally ill husband. Also Jen's expertise in the design was great. Everyone who has seen the new bathroom is very impressed.
Additional Comments - Frey is a great company to work with. Katie Cook and all the people we've come in contact with have been highly professional and enjoyable to work with.
I put my complete trust in Frey Construction, and they didn't let me down.
Areas Of Satisfaction - Everyone took the time to listen to and answer all my questions. I was kept up to date with the progress of the job (what was accomplished each day and what was left to be done).
Thank You for the quality team efferent the get the job done right.
Good quality but not inexpensive. Use them with caution if you live in Madison's historic district because Frey and the historical district administrator don't seem to work well together.
Areas Of Satisfaction - We're happy the overall experience; the employees were friendly, all easy to work with and the work was done very well.
Areas Of Satisfaction - I was pretty impressed when they came to answer some questions. The people working were more than willing to explain questions that we had. They were happy with their jobs and that meant a lot to me.
Katie did a very good job of explaining the products, services and approx. timeline. All the workers were friendly, hard-working and very helpful. I will definitely recommend Frey Constr. to my friends.
Review - Katie did a very good job of explaining the products, services and approx. timeline. All the workers were friendly, hard-working and very helpful. I will definitely recommend Frey Constr. to my friends.
We have had Frey Construction do several jobs for us. In all cases, Frey has done excellent work, managed end-end thoroughly and professionally. The office team as well as construction teams have been great. For one of the jobs we had a minor materials problem, more than a year after installation. Frey came out and replaced immediately...they absolutely stand by their work and guarantee. Given the quality, guarantee, and follow-up, we would use Frey again in the future without hesitation.
Areas Of Satisfaction - Excellent job cleaning up around our house during the roofing project; very efficient; very careful around the landscape plants / shrubs.
Areas Of Satisfaction - First - you wanted the work and proved that by providing timely quotes and scheduling of the work. Second - you did exactly what I wanted done - what I would have done had I completed the work myself. So I felt it was done the right way - of course!
Areas Of Satisfaction - My wife has an in home office, and she said the crew was incredibly professional, and they cleaned up well everyday.
Areas Of Satisfaction - I was most satisfied with the people at Frey Construction & Home Improvement. They did a good job on the project as well, but the guys were good guys who knew what they were doing. They did this project in the middle of the winter when it was very cold, so they were willing to do whatever it took to get the job done in the cold weather. I'm sure they weren't the most pleasant working conditions but they did the job anyway and got it done.
Areas Of Satisfaction - Their ability to listen and help guide us through the process as well as their people. I enjoyed all the people I interacted with from the roofing team to the gutter/downspout team and the soffit and fascia team. The best part of the experience and I appreciate their attention to detail and their concern for the final appearance and material defects.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Frey Construction & Home Improvement as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys
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