Areas Of Satisfaction - The crew was very nice and cleaned everything up.
Recognized Excellence - I would like to recognize Mike.
Areas For Improvement - American Freedom Contracting fell short of my expectations in that some of the trim on the siding was not replaced as it was prior to the work being done.
Areas Of Satisfaction - I was most satisfied in that the workmanship on the roofing was done very well.
Recognized Excellence - I would like to recognize Mike Montecimos for his exceptional service.
Areas Of Satisfaction - I was most satisfied with their helping me through the insurance process.
Recognized Excellence - Mike (the owner), who dealt with me personally, provided exceptional service.
They were very professional and timely and kept me informed with everything. They were excellent to work with.
Areas For Improvement - They didn't fall short at all.
Areas Of Satisfaction - The workmanship was excellent, I love looking at my roof.
Recognized Excellence - Mike, the owner, and Ryan, the sales rep, and the crew were excellent and Kane came back after and made sure everything was clean and done and answered my questions.
Additional Comments - They were exceptional very knowledgeable.
They were a pleasure to work with.
Areas Of Satisfaction - The finished the job quickly and professionally and the site was clean.
Recognized Excellence - Ryan was great.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Freedom Contracting, LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys