The subcontractor made a complete mess of the sun room that I am still waiting for them to fix. They cut a wire that caused the electrical outlets in half of my house not to work. I have spent an additional $850 to hire an electrician to repair. The floor was not put down right; the cuts were bad. They did not take the trash, costing me an additional $700 to hire someone to dispose of the debris. The project manager came in the beginning, but was not onsite throughout the project.
Four Seasons Sunrooms & Windows was very responsible and kept me up to date.
The installers were professional, courteous, worked quickly, and very clean. I have not one complaint. They were wonderful!
They don't keep their word. They don't show up on time. There's no communication.
They came and we did the first project, we did kitchen to put the work, they made a great design. We were really happy. In the second project we put cathedral above the living room.
The sun room is amazing, and a god send a controlling the temperature in the room.
They are unprofessional and unresponsive.
I received very poor customer service.
I have recommended several friends already.
They are the most unprofessional company I've ever hired. I am extremely disappointed in the services I've received.
The room came out beautifully and it’s a wonderful addition to our home.
The work was good but scheduling was impossibly terrible.
Communication could be better in a Covid-19 society.
Extremely happy with salesman and Instaler. Was a pleasure working with both .
Nice product had multiple leaking issues
We're having a few issues and they're aware.
The windows are beautiful, and I was satisfied with the service.
I realize we are in difficult times with COVID, but I think the customer service was not good. Not the quality of the construction, but the ability to get the window replaced which was holding up the sale of my home.
They took a long time to get the windows put in. They messed up a couple of windows. I had to wait a while for them to get the right windows in and the job completed.
They need to have better communication. For months I was ignored and they measured wrong and I just got my window after ordering months ago.
This is based on the product and not the service itself.
Four Seasons Sunrooms & Windows delivered great quality worked with grezt prices. They were timely and the main office called me on a weekly basis to let me know the status of my project. It was great!
They were some issues during construction.
They did a very nice job. It was clean and professional.
I'm not happy with the work done, the order that we received wasn't the same as what we ordered.
They were excellent! I was very satisfied!
The quality of material is very good. I am very pleased with the work done so far.
The quality of the sunroom is beautiful. The ease of working with the crew and the company was very satisfactory. They were extremely reliable and responsive and were able to meet my specific custom requests.
Originally when they installed the glass roof, I had a leak the next day. The panels were not sealed properly. One good thing is they had a tech come that day, but I was never called back for them to come back to seal it. I had to call them to get a tech to come back and seal it.
They were very accommodating, pleasant, and professional
The sales person was very nice. The material was delivered. The installation is still not complete or functional months after the bill was paid. The service man does not answer my calls. There were clips missing and the product does not work correctly. They still have not fix it to work right. It has never correctly worked. I understand that there was a civil crisis but the problem was way before.
I am Very happy with the quality of the widows and the professionalism of the salesperson,the communication with staff and the expertise of the installation crew.
I am satisfied.
I will recommend Four Seasons. Great job.
Your sales people and installers were great to work with. They were professional, knowledgeable, and friendly. The job was done quickly, on schedule, on cost and with great clean-up. Thanks for a great job.
They installed the wrong windows. Marlon said the windows were going to look the same as the other windows in the neighborhood. I told the installers that the windows they were trying to install were not the correct, but they already installed several. The installers told me they could fix it, but no one has called me about it. Marlon said they can't change the windows.
Professionals from start to finish. A pleasure to deal with. I'd feel comfortable recommending Four Seasons to anyone!
From start to finish all personnel involved were very knowledgable and professional. David was great to work with and very knowledgable of the product. I was assured throughout the whole process that it all would go as planned. The installation crew was excellent! I would definitely recommend Four Seasons.
I was really satisfied with the work from Four Seasons Sunrooms & Windows.
I am not sure.
Had a good experience. Very professional. Work was done quickly and professionally
Absolutely fantastic, I will be recommending them to anyone looking!
I had an awful experience and am still waiting for resolution. The work was to start in 2-3 weeks I was told and 6 weeks later, after many angry conversations, it began. One of the screen installations has a hole in it. I contacted them right away and now it’s been 3 months & I’m still waiting for the screen to be replaced. I do not recommend 4 Seasons & will never do business with them again.
With my first project with them in 2001, I would absolutely give them 5 solid stars, but this was not as well organized so it would have to be within a 3 or a 4 as far as stars go. They broke a sprinkler head, but they did pay to fix it. As they were digging the holes for the project, they dug up the dirt and put it on my grass. When they left, the grass was yellow and dead. They took about 30 bags of cement on my grass which killed about a 3x3 square of grass. They didn't actively care like I felt they should have for what I paid.
We love our three season sun/screen room. The Four Track system allows us to use the room whether it is hot, cool or rainy and still feel as though we are outside. The installers, John and Joe, were super. It has been an excellent experience working with everyone at four seasons sunrooms. Try it, you’ll love it.
Get your shit together because your office personal sucks!
The evening after Four Seasons left, I tried to set my alarm system. The alarm would not set due to work Four Seasons did. I was told the workman would call me back to see if the issue could be resolved, but I have yet to receive a callback.
They did a really good job on a very hot day. John and his crew did great.
They did unbelievable job. Joe is amazing. John did a beautiful job. John did some adjusting to the locks and doors. It's beautiful. They did it under one day on a Saturday too!
No, I wouldn't recommend them to a friend.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Four Seasons Sunrooms & Windows as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys