They are unprofessional and unresponsive.
I received very poor customer service.
I have recommended several friends already.
They are the most unprofessional company I've ever hired. I am extremely disappointed in the services I've received.
The room came out beautifully and it’s a wonderful addition to our home.
The work was good but scheduling was impossibly terrible.
Communication could be better in a Covid-19 society.
Extremely happy with salesman and Instaler. Was a pleasure working with both .
Nice product had multiple leaking issues
We're having a few issues and they're aware.
The windows are beautiful, and I was satisfied with the service.
I realize we are in difficult times with COVID, but I think the customer service was not good. Not the quality of the construction, but the ability to get the window replaced which was holding up the sale of my home.
They took a long time to get the windows put in. They messed up a couple of windows. I had to wait a while for them to get the right windows in and the job completed.
They need to have better communication. For months I was ignored and they measured wrong and I just got my window after ordering months ago.
This is based on the product and not the service itself.
Four Seasons Sunrooms & Windows delivered great quality worked with grezt prices. They were timely and the main office called me on a weekly basis to let me know the status of my project. It was great!
They were some issues during construction.
They did a very nice job. It was clean and professional.
I'm not happy with the work done, the order that we received wasn't the same as what we ordered.
They were excellent! I was very satisfied!
The quality of material is very good. I am very pleased with the work done so far.
The quality of the sunroom is beautiful. The ease of working with the crew and the company was very satisfactory. They were extremely reliable and responsive and were able to meet my specific custom requests.
Originally when they installed the glass roof, I had a leak the next day. The panels were not sealed properly. One good thing is they had a tech come that day, but I was never called back for them to come back to seal it. I had to call them to get a tech to come back and seal it.
They were very accommodating, pleasant, and professional
The sales person was very nice. The material was delivered. The installation is still not complete or functional months after the bill was paid. The service man does not answer my calls. There were clips missing and the product does not work correctly. They still have not fix it to work right. It has never correctly worked. I understand that there was a civil crisis but the problem was way before.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Four Seasons Sunrooms & Windows as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys