Wouldn’t trust anyone else. Superior service and quality.

Yes, I was happy with the process and the final product. The effort and time spent on design made the rest of the process flow smoothly.

With the exception of some issues with the painters, the work Fisher Group did for us met or exceeded our expectations. We're very happy with the execution, the team's respect of our time and our property, and the final product. We absolutely love our new space. There is room for improvement in organization and client communications, but we're very happy that we chose to work with Fisher Group and we feel confident that we got a high quality product that will last us for many years to come in our home.

We have worked with the Fisher Group on multiple occasions and would like to do so again. We have recommended them to at least 5 other people and did so again upon recent very recently. While they were on-site the neighbors commented about how much they enjoyed meeting the employees and how impressed they were. Wonderful company!

Selections Process

Selections Process - Very easy. They were attentive and prepared. They listened and gave great advice that effectively balances utility, quality, appearance, and cost.

Work Done Right

Work Done Right - Most definitely. Quality and adherence to professional standards is clearly evident in their work. Importantly, they also make sure that doing it “right” doesn’t mean they pass on the cost of “quality assurance” to us. They know the code requirements and make sure to get it right the first time and determine the costs at the front-end.

Responsive Design

Responsive Design - YES! In every aspect. We love the design and the end-product.

Expertise

Expertise - They are excellent all along the continuum of services — architectural design, administration, contract negotiation, project management, construction, implementation, site management, compliance, finishes, finishing work, etc.

Professional & Organized

Professional & Organized - Absolutely. And they are friendly and trustworthy.

Communication

Communication - Fisher Group responds immediately and without delay. They are very responsive.

Problem Resolution

Problem Resolution - Absolutely. Sometimes they responded before I even had to ask!

Employees & Subcontractors

Employees & Subcontractors - 100%. Wonderful selection of subcontractors and the employees are also wonderful.

Punchlist

Punchlist - 100%

Dust & Dirt Control

Dust & Dirt Control - Very diligent. Every evening they cleaned up inside and outside. They also did all they could to minimize the dust, etc.

Overall Experience

Overall Experience - Fisher Group needs to be cloned. I hope that they can find a way to mentor others to carry this type of service forward for years to come.

Project Ease

Project Ease - Oh my goodness. We would never have done this. Never.

Referral

Referral - We would like further services and are in touch. We also advised our neighbor who asked for the contact information for Fisher Group.

Change Anything

Change Anything - We might have done just a little bit more and spent a little bit more money. But that was our choice and Fisher Group advised us on the pros/cons of the choices we made to prioritize.

Recognized Excellence

Recognized Excellence - Ken, Katie, Peggy, Bill, Chris. There was a gentleman who worked on the house. His son was diagnosed with cancer. He was amazing. The woodworkers and painters. The roofers. Seriously, what an amazing, professional crew. Oh, and the electrician — he was awesome.

Areas Of Satisfaction

Areas Of Satisfaction - Please see above for the information I provided on the continuum of services.

Additional Comments

Additional Comments - Fisher Group is excellent. Wonderful experience.

Excellent work and service

Third project we have done with Fisher Group and are very satisfied.

We've been pleased with the quality of their work for us, and have consistently so advised anyone we know who was contemplating a major home improvement project. and will continue to do so.

They provide excellent service.

Areas Of Satisfaction

Areas Of Satisfaction - They had good ideas on design and saved us a lot of time. We are enjoying the shower.

Recognized Excellence

Recognized Excellence - Sam's workmanship was exceptional.

Areas Of Satisfaction

Areas Of Satisfaction - I appreciated, in particular, the Fisher Group's willingness to work with me during a time of disability, to help make the kitchen design and selection process relatively easy while respecting my preferences, and to strive continuously to address concerns I had about my house that may not have been related to the project at hand. Also, I was very impressed by the commitment to quality, responsiveness and professionalism of the entire team. The construction was completed to my satisfaction ahead of schedule with minimal disruption. Excellent job.

Recognized Excellence

Recognized Excellence - Everybody was great - Peggy, Ken, Patty, Abdul, Sabrina

Areas Of Satisfaction

Areas Of Satisfaction - Timeliness of work, friendliness of staff, attention to detail.

Recognized Excellence

Recognized Excellence - Abdul

Current Referrals

Current Referrals - Not at the moment, but I certainly have talked to people about it. I'm having a women's group to my house this April, and I'm thinking when people see my kitchen they will ask me for reference!

Areas Of Satisfaction

Areas Of Satisfaction - I think we were most happy with their personal interactions and their help with making decision after decision and guiding us in the right direction.

Recognized Excellence

Recognized Excellence - I thought Thomas, the cabinet guy, was fabulous. He did very precise work and kept things going. The electrician, Ronnie, was very good. I really appreciated both Ken and Peggy Fisher, the owners. Patty and Monica in the office were also wonderful. I think with each one of their particular positions, they all did an incredibly good job.

Customer Suggestion

Customer Suggestion - I think they've got it figured out!

Additional Comments

Additional Comments - I just think that the whole design build process with Ken and Peggy is really a design and build and design again. They help you design it, then they build it, and then they add those finishing touches at the end to really make it all come together. I just really loved everything about what they did for us!

Professional & Organized

Professional & Organized - Very professional!

Employees & Subcontractors

Employees & Subcontractors - We had 2 issues of non professional behavior with some of the painting subcontractors, but Fisher Group responded to it immediately. The employees at Fisher Group we worked with however are fantastic! Everyone was professional and very responsive to our needs.

Client For Life

Client For Life - I hope so! We have more work we want done!!

Areas For Improvement

Areas For Improvement - none

Areas Of Satisfaction

Areas Of Satisfaction - From the very beginning, I just knew my voice was being heard. Peggy and Ken's ability to take an old house and modernize it for a couple who have very different tastes, speaks to their great ability to create habitable art. I am a visual person but my husband is not. This can be challenging, but all aspects of the design and build process were addressed and thought out with each of us in mind.I had a vision (so did my husband, he just couldn't "see" it) and the process to achieve that was rewarding and enriching. Our experience with the renovation process could not have been more opposite from the multitude of horror stories one hears all the time.

Recognized Excellence

Recognized Excellence - Sam - so easy to work with. Answers questions and if he doesn't know the answer (but most of the time he does), follows up. Kind, patient and thoughtful. Very professional. Pride in his work and the company!Patty was extremely helpful to me with a lot, but especially with the finer details like cabinet pulls, switch color and a million other little buggers etc...these are the "devil in the detail" type things and she was both patient and persistent. Professional and respectful. Followed up and kept me in the loop.Sabrina - what can I say? Always a sunny disposition, kept me smiling and always knew everything that was going on with our project. She seems like she's "the pulse" at Fisher Group and I knew we were in good hands. (No offense to Peggy and Ken!!)

Additional Comments

Additional Comments - We could not be more satisfied with our project. From start to finish it was an enjoyable and rewarding experience. The results speak for themselves!

Areas Of Satisfaction

Areas Of Satisfaction - we love them. this is the third time we've used them.

Recognized Excellence

Recognized Excellence - Ken, Peggy, Abdul, Mike, Monica, Ronnie, Sabrina and the rest of the staff who worked for Peggy.

Areas Of Satisfaction

Areas Of Satisfaction - We were most satisfied with the vision, the design, and the completion in the agreed upon time line. It made us very happy and we are very excited.

Recognized Excellence

Recognized Excellence - Peggy and Ken Fisher, Sam Hammond, Abdul, Ronnie, the electrician and Louise (his brother), and all of the trade people. Pretty much everybody has been great.

Change Anything

Change Anything - I would have called Fisher before I called any other companies before them.

Areas Of Satisfaction

Areas Of Satisfaction - The design team is just genius, they did everything exactly on time which is unheard of, we made friends with the crew they are all trustworthy, courteous, respectful and terrific, they are like part of our family now.

Recognized Excellence

Recognized Excellence - Peggy Fisher is an absolute design genius, she resolved problems that took months to try to figure out in 15 minutes, like a light went on. Sam is like a brother, he is considerate and kind. Abdul and Luis and everyone else were helpful and professional, we miss them all.

Customer Suggestion

Customer Suggestion - For them to expand to California, we have a house there and we want to add a second floor to it, and we would not ever be able to find someone like The Fisher group.

Areas Of Satisfaction

Areas Of Satisfaction - Quality of work and attention to detail. Also worked with me closely on the design.

Recognized Excellence

Recognized Excellence - Abdul Robinson

Areas For Improvement

Areas For Improvement - I don't think they idd.

Areas Of Satisfaction

Areas Of Satisfaction - I think that they spent a lot of time until we got it right. I think there was always someone here working, they were always staying on schedule and doing their job in a timely manner. There was always good communication about what was going on. The finished product was what we expected and I thin they give a high quality service.I didn't have to worry about anything because they took care of everything.

Recognized Excellence

Recognized Excellence - No, I thought they all did a good job.

Areas Of Satisfaction

Areas Of Satisfaction - Very professional team no matter who was in charge.

Recognized Excellence

Recognized Excellence - They were all terrific. We liked the whole team.

Additional Comments

Additional Comments - They went the extra mile to get it right.

Areas Of Satisfaction

Areas Of Satisfaction - day to day execution of the project

Areas Of Satisfaction

Areas Of Satisfaction - Design, dedication, careful product selection, staying on/ahead of schedule, quality of work, pleasant workmen, overall end result

Recognized Excellence

Recognized Excellence - Doug, Peggy, Sam

Customer Suggestion

Customer Suggestion - Keep up the good work!

Current Referrals

Current Referrals - Yes, I already sent someone else over there and gave another person the number.

Change Anything

Change Anything - Nothing, I like the way everything came out.

Areas Of Satisfaction

Areas Of Satisfaction - The design fits us to a tee.

Recognized Excellence

Recognized Excellence - Peggy for sure and a number of others, Abdul is one I thought was very good. Rick Fowler.

Areas Of Satisfaction

Areas Of Satisfaction - Everything was done eventually and I like my bathroom. Most of the bathroom cabinetry was done in a nice manner. They have a few nice exployees that I hear are no longer with the company (that is too bad).

Recognized Excellence

Recognized Excellence - I would like to recognize Fernando, BJ (his service was not exceptional but he was a nice guy), and Ronnie.

Areas Of Satisfaction

Areas Of Satisfaction - Quality, employees, Cleanliness

Recognized Excellence

Recognized Excellence - Sam

Additional Comments

Additional Comments - Sam took all kinds of strides to make sure the construction was quiet knowing there was a new born within the home. We lived in the basement and he ensured that the contractors knew there was a newborn downstairs and took all the precautions to ensure we were comfortable.

Areas Of Satisfaction

Areas Of Satisfaction - They are extremely competent. Everyone has the answer to the question or finds the answer in a relatively short amount of time. There was no B.S. They were more upset about the bumps than I was. When things had to go back, the turnaround was very quick.

Recognized Excellence

Recognized Excellence - I love them all to death. I think they are great. They are so talented. Peggy's designs were wonderful. Warren can fix anything. Mike is an artist. If Ronny can't get to me today, he will get to me tomorrow. It has been my experience that they do what they say they are going to do, when they are going to do it. They are honorable and talented.

Selections Process

Selections Process - Overall, selection of materials was an easy process.

Dust & Dirt Control

Dust & Dirt Control - I was really worried about dust and dirt, but the crew did a great job of limiting that in our home. You wouldn't have noticed anything was going on!

Responsive Design

Responsive Design - We are very pleased with our new basement - it's been used already by several overnight guests. Our favorite part is the new laundry area, believe it or not.

Problem Resolution

Problem Resolution - Yes, crew was very responsive to questions on site and resolution of issues. I was really pleased with the people that were there day to day.

Employees & Subcontractors

Employees & Subcontractors - I can't say enough about the people that were there day-to-day on our project. What a great crew to have. They took extreme pains to minimize the impact on areas of the home not being worked on, and also were available for comments and other discussion as needed.

Overall Experience

Overall Experience - Staff at all levels were great, and we really enjoyed the excitement of the design process itself. Seeing our new space come to life was very exciting.

Areas Of Satisfaction

Areas Of Satisfaction - Day-to-day staff on site, flooring, basement work.

Recognized Excellence

Recognized Excellence - Everyone at Fisher is great, but particular recognition we would like to extend to Sam, Abdul and Rony were great on day-to-day onsite. Christina was a great resource also during the planning process.

Additional Comments

Additional Comments - We want to say THANK YOU for giving us our new basement and upper level bath. We are very pleased with the final results, and everyone who has seen the work has commented on what a vast improvement it is on what we had previously. We are slowly moving into the space as furniture is delivered and can't wait to make it a daily used space for us. Guests have commented on how great the new guest suite area is, and our exercise room is already getting a lot of use. So thank you so much for making this process easy on us and our family - a couple of snags here and there are to be expected, and did occurr, but we have moved past those and are very happy in our new space. We were so lucky to not have had the stereotypical "remodel from hell" experience you read about in the news, and for that we are grateful! Thanks again.

Areas For Improvement

Areas For Improvement - I got what I expected.

Areas Of Satisfaction

Areas Of Satisfaction - The ultimate result and the functionality of the space was very good.

Recognized Excellence

Recognized Excellence - No everybody did a good job; there were no stand-outs.

Customer Suggestion

Customer Suggestion - They could be more timely in terms of follow-up.

Areas For Improvement

Areas For Improvement - They did not fall short of our expectations.

Areas Of Satisfaction

Areas Of Satisfaction - The carpenters were very clean.

Recognized Excellence

Recognized Excellence - I would like to recognize Mike he was our carpenter.

Areas For Improvement

Areas For Improvement - none!

Areas Of Satisfaction

Areas Of Satisfaction - Design process - listened to our needs and provided thoughtful designs; craftsmanship and attention to detail is excellent; schedule was right on target

Recognized Excellence

Recognized Excellence - Christina Simon and B.J. for their hand-holding

Customer Suggestion

Customer Suggestion - clone yourselves and populate the remodeling industry

Recognized Excellence

Recognized Excellence - BJ

Overall Experience

Overall Experience - We especially like the quality of the kitchen and overall quality is good. However, communication is lacking.

Change Anything

Change Anything - The design phase to allow design trade offs that are equal financially.

Areas Of Satisfaction

Areas Of Satisfaction - Quality and workmanship.

Recognized Excellence

Recognized Excellence - Ken.