Would definitely recommend to anyone needing a new roof or any other facets of home repair!!
Daniel was very good to work with. He answers his phone &/or returns calls. He keeps you updated on what is going on & makes valid, worthwhile recommendations that can be trusted. He is not there to sell you anything but to help you with your problem. He does this with respect & knowledge. He found a pencil hole leak in my roof within minutes. He knows his stuff. Gosh, I would like all people I work with to be so helpful & trustworthy!
good customre service
They did a good job
Daniell Holl and the crew did a professional job on my chimney. Cannot tell that it was ever repaired
They did a fantastic job on our house!
The guys were not only professional and did a great job, including cleanup, but they were friendly and easy to work with.
We've recommended them to several people. Working with Daniel Holl was a pleasure. He was there to make sure things were done right and he did really well.
This was during Covid, so I understand the response time had a lot to do with what was going on locally and nationwide.
Excellent service and good quality work. There were a few issues with the product we had selected, but Falcon handled all of the issues, and 'made it right' without any work on our part.
Did the work as promised for price quoted
It took time to get scheduled. The service was great.
The sales rep Brett was awesome. He was very accommodating with sample colors. He kept me updated through out the process.
Did a great job with a siding and roof install. Work was performed timely and very pleased with the results.
They were very professional and did quality work.
Falcon Exteriors was Top Notch from start to finish. My entire house and detached garage was finished within 3 weeks which included all new James Hardy siding, painting all trim and new gutters. I wouldn't go with anyone else and highly recommend them.
Falcon did a great job. Daniel Holl was a superstar. He was very responsive, had a great follow up, and I couldn't have asked for better.
They do a great job. They are very thorough, very professional, and very down to earth.
Recognized Excellence - I would like to recognize Brett, Brad, and the secretary or office aid, all did a very good job, was very thorough.
This is a top-drawer roofing company who knows what its doing. Everything went smoothy regarding the proposed scheduling and completion of the project, the quality of materials and workmanship were superior, the cost of the project was very competitive, and communications with the staff was very good. The roof of our house has an exceptionally steep slope and many angles, so this was not an easy project. Falcons Exteriors completed the entire roofing project within 3 days which was remarkable considering the complexity of the roof's structure. A true sign of the quality of the project is the feedback we have received from our neighbors. They have been impressed to the point that it has motivated some of them to update their roofs. One neighbor told us that our roof really looks great, it "pops". I would highly recommend Falcon Exteriors for a roofing project.
Excellent service and reliable performance.
The fact that he couldn't help me with my roof leak, and they are a roofing company.
They did a very professional job.
I would recommend this company to my friends.
They were knowledgeable and professional in every respect.
Overall I was most disappointed with the lack of communication and incorrect contract fee. I assume getting a new roof in general is not a joyful experience for anyone but we had several pit falls along the way. He priced the new roof incorrectly which made them the lowest bidder. After we had signed the contract and days before they were to start, I was notified that they could not complete the work for the amount promised. I was offered some discounts but the total still put them above the other roofers proposed cost. We understand that mistakes happen and they did offer a valid explanation, but it had an impact on our views of this company. We had to reach out to him several times before hearing back. It was hard to schedule meetings and calls ahead of time with his schedule. We also had to call him in order to even know of start date. After the job was complete, we had some questions regarding the work. Instead of explaining to us what was done, we were met with defensive responses. This was disappointing to us since we felt that we had been very flexible and forgiving during this process.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Falcon Exteriors, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys