Outstanding service, 100% satisfied with the work performed and the installation team (Tyler, Danny and Peter). They definitely went above and beyond to ensure that everything was done properly, took the time to explain all steps in the process, answer questions and review their work at the end of the day. They never stopped working from the moment they arrived! I also could not believe how clean they left everything!! Very professional and knowledgeable team... highly recommended!
They were awesome. I was one of the first customers to get the controls put in for my mini-split even though they had not figured out how to do that with the state and what inspection was going to be like. They were very helpful and came in multiple times as needed. The work was done very well. They went above and beyond.
Lead Source - I found them on a web search.
Areas Of Satisfaction - I am most satisfied with everything.
I,m an old fashion type communicater and do not rely on computers as much as the average person of today. E-signing and communications mostly by internet was frustrating for me. Therefore I may have missed things or possibly delieted e-mails that caused certain delays and the weather did not help.You have to keep in contact with them to keep moving along after installatationbut other than that they are a good co. to work with.
Areas Of Satisfaction - The installation went smothly. They handled all the paperwork and that is important. I think that was the most satisfying off all. Also being able to see my system up and running gives me great satisfaction. I have learned to monitor it by my computer as well as my smart phone.
Recognized Excellence - Yes Diana does a great job, as well as the crew who installed everything. When ever I had a question and asked Jim he handled it and got back to me right away.
We were extremely happy with the employees, the service, and the product. I would definitely would recommend them to anyone looking for solar.
Likely To Recommend - extremely happy with our services We were extremely happy with the employees, the service, and the product. I would definitely would recommend them to anyone looking for solar.
Lead Source - I heard about them from my husband. He did some research with local people.
Areas Of Satisfaction - I was satisfied by my experience with the secretary Diana. She was excellent. Every single time I called she took the time to answer my questions and direct me to the corresponding person.
Recognized Excellence - Diana was awesome. All of the guys that did the installation went above and beyond to do a neat, orderly job. They worked through everything. They were very professional. I felt very comfortable having them in my home.
Additional Comments - I would also like to think Jim. He has the knowledge of the workings of everything. I appreciated how their responses were always timely. They always took care of whatever questions or needs that I had.
Endless Mountains Solar Services are a great company that provides quality equipment with excellent service. Their staff worked well as a team. They were honest, proactive, hard working and professional. The equipment looks great and is functioning well. I am a very satisfied customer.
Work Done Right - The only reason that I didn't give this a 4 was that there were issues with the building codes/inspectors. Each town has their own codes and with solar being somewhat new in our town, it was difficult to determine ahead of time what the building inspector would focus on. The state inspector also had to review the work. With each inspection, there was a minor adjustment which Endless Mt. notified us about and told us when to expect the fix. Endless Mt. did whatever it took to make the inspectors happy. I, in turn, was very happy with the way things were resolved.
Areas For Improvement - I don't feel like Endless Mt. fell short. When they said they would be there to do work, they were there. If they thought there might be a problem, they were up front about it and dealt with it quickly. They basically laid out the entire process in the beginning and that was our experience. We were not surprised by any sudden changes or loopholes. What was promised, was delivered.
Areas Of Satisfaction - I loved the workers. I really liked that most of the workers are local. They were dedicated and loved their jobs. No one grumbled or complained. They kept a clean work space and came when they said they would. Everyone seemed to be on the same page. If I had a question, if they didn't know the answer themselves, they knew exactly whom I should call. They asked me how I would like to be contacted instead of telling me. These are simple things that a lot of other companies overlook but make it so pleasant for the customer.
Recognized Excellence - I thought John Pitcavage was very knowledgeable and experienced. He was able to lay out the entire plan and had hired a crew that could fulfill this plan. Ellen, the secretary, was wonderful at keeping the many details of the project organized. She was right on top of forms to be filled out, calls to be made, calling back with information... It really was a team effort. They worked so smoothly that they made the work seem easy yet I know that there was a lot of legwork they had to do.
Additional Comments - I would definitely recommend anyone thinking of buying solar panels to look into Endless Mts Solar. I have been very happy with their performance. If I happened to moveto another home nearby, I would again choose Endless Mts. without reservation.
Endless mountains were good and professional and I would recommend them to others.
From start to finish Endless mountain was highly professional in all aspects. Knowing that I am dealing strictly with a local business that has been around for over 30 years makes feel confident that if a problem ever arises, I should expect and receive quick solutions! All of the crew from sales to final inspection were great to work with!
Areas For Improvement - Though there were some delays, greatly due to the time of season, pretty all that I could have expected happened
Areas Of Satisfaction - Very professional team! Extremely knowledgeable and no bull!! The work site was always kept clean and the job was completed super fast!
Recognized Excellence - Rob Pratt initially for the sales aspect was very straight forward and knowledgeable! Jim was extremely helpful through out the installation and as well as getting the system on-line. Nihal was extremely helpful finalizing the network issues for me as well!
Additional Comments - I felt comfortable dealing with all of the installation crew. The crew installing the panels were friendly and very neat and the electricians were as well!! Nihal who came out to help with the Enphase setup, was great as well!
Installation Crew - The installation crew was a five.
Areas Of Satisfaction - I was most satisfied that it was done professionally. I did not have any problems and I am getting a fair amount of electricity out of it. I had to cut some more trees down, but after that I think I should be doing even better.
Current Referrals - I already told the one person who was interested about them and he actually bought a system bigger than the one I have.
Recognized Excellence - John Pitcavage did an excellent job for me and I appreciated that.
Areas Of Satisfaction - Extremely knowledgable and professional all the way through the process.
Recognized Excellence - Jim Laskowski, Joe, John & Mike. Dave was super awesome.
Additional Comments - Great job. I'm overly impressed with the company, their employees and equipment that was recommended and used. I highly recommend this company. Our 30 panel solar system is over performing. I can honestly say this company under promises and over delivers.
Areas Of Satisfaction - The installation went very smoothly and I have not had any problems since then.
Areas Of Satisfaction - The office staff and installation supervisor were helpful in guiding me through the paperwork and the installation process.
Sales Knowledge - Darrell was very patient with us and came back 3 different times to help us through the process and answer questions.
Areas Of Satisfaction - Very pleased with the crew and the installation of our system. Crew was considerate with our property. Special commendation is deserved for Jim Laskowski and his crew.
Areas Of Satisfaction - Endless Mountain was very patient with our changing and delayed schedule during the process of the panel design and installation
Recognized Excellence - John Pitcavage is very knowledgeable and has been very responsive.
Areas Of Satisfaction - The guys they had out on the job site knew what they were doing. They were right on the ball.
Recognized Excellence - I would like to recognize the salesperson for his exceptional service.
Quality Of Workmanship - They did a very good job.
Areas Of Satisfaction - They did a very good job here.
Recognized Excellence - The crew did a great job.
Areas For Improvement - Everything went well and everything is going well.
Areas Of Satisfaction - I was most satisfied with how they were very attentive to me when I had questions and they answered my questions in a prompt and professional manner.
Recognized Excellence - I would like to recognize everyone that I had contact with.
Additional Comments - I am satisfied overall with everything.
Areas For Improvement - We had a problem with the electrician, but he corrected the problem right away. We also had a problem with the paint on the lines to the generator, which was also taken care of right away!
Areas Of Satisfaction - We are thrilled with our energy conservation rating. I have many friends that have commented that they would like to get solar panels too!
Recognized Excellence - Lloyd was a really nice guy.
Additional Comments - So far (fingers crossed) the panels have held up in the winter!
Areas Of Satisfaction - The installation crew was professional and courteous and went to great lengths to ensure that the installation was completed successfully in spite of roadblocks put up by our local utility company.
Areas Of Satisfaction - the professionalism and helpfulness of the installer and the office staff. They made the whole process run very smoothly and were good with communication.
Recognized Excellence - John Pitcavage was very knowledgeable about the entire system and very responsive.
Areas For Improvement - Few minor things weren't done in time but majority of work was before deadline.
Areas Of Satisfaction - The staff was very friendly and professional. They attended to our concerns promptly. We got to learn a lot from their experience.
Recognized Excellence - Jim Laskowski, John Pitcavage, Ellen Smith
Areas For Improvement - Everything went as expected
Recognized Excellence - All the crew involved with my project. Hats off to all the crew. A nice job done.
Additional Comments - A big Thank You to Jim (Project Manager) always there with the answers.
The Rhino Shield crew were friendly, thorough, and efficient. They came when they said they would and did what they said they would do, and provided some unexpected extras as well. They were very neat.
They do a very professional job, work hard, and work fast.
We were more than pleased. We have a large roof with a wrap around porch and it looks fabulous. They were meticulous. We would recommend them.
Ron and team will always be our go-to painters. They are very professional, always on time and very accommodating of any reasonable requests or last minute changes to agreed upon plans.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Endless Energy as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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