From beginning to end, everyone has been professional and knowledgeable. Great customer service!
I already have.
Foreman Sammy always kept me in the loop for the entire 3 day installation.
They were very professional.
Elor was super-involved every step of the way while we got our house coated/painted, from when we signed to contract all the way until weeks later after the work was done. A nice phone call every couple of days to check up on the progress, and they were always responsive to any calls of questions we had. Shout out to the contractor team led by Marco that did the painting - they did an EXCELLENT job, and were so professional and friendly we knew we were in good hands. Thanks for everything!!!
I am extremely happy with the service, communication, and product provided and installed by Elor. They put in sliding patio doors, they look great and have really helped keep my house cool during the very hot weather we are currently experiencing in San Diego.
Elor Energy is an outstanding company to work with and their communication is outstanding.
Marco was the lead on my house and he was great. The entire crew was polite and hardworking, professional yet friendly. My old house was in desperate need of your services and it is a delight to see it now. Elor Energy Inc was the only company willing to take on my unique and difficult home and I am very pleased you found me and improved my home so drastically. We had Elor install new windows and coat the outside and we love it all. The windows block noise and are more secure than what we had before. The texture coat is amazing and beautiful. Well worth the price!!!
Elor Energy Inc did a good job.
Value Received - I think it was very expensive.
While the sales pitch seemed a bit lengthy, the installation went well and the windows are great,
Contractor Knowledge - We did have a bit of confusion between the salesperson and the person measuring, but we got it all worked out.
The crews are professional, timely, efficient, and organized!
Problem Resolution - N/A - There were no problems. The only concern is the financing part. They need to improve that. The work is done well, but the procedure on the procurement side is not done well at all. It was not communicated effectively as well as sending letters on a timely basis.
Appointments & Meetings - Let customers know if they are going to come on that day within a reasonable window of time, nit at the end of the day.
I originally gave 5 stars the first time I filled out this survey. But Elor has continued to pester me about these reviews and surveys, as well as excessively contacted me after the job was completed to receive payment when I had made it clear when and how payment would be made. They did a great job on my project, and I love my new roof. It looks great, functions perfectly, and the job was completed on time, with a friendly crew who kept everything clean.
Communication - Too much communication.
Communication - Didn’t always know when the crew was coming.
Clean & Safe - Patio furnishings were left out in the elements unprotected.
Schedule - Delays doe to weather but also took a week to get the paint.
Quality Of Workmanship - There's still a few things they need to take care of.
Areas For Improvement - They fell short with the minor finishing work.
The crew was very professional and curtious and did great work, I would highly recommend Elor Energy to everyone.
Elor Energy was very easy to work with. Dusan was easy to communicate with and was always available, as we needed him.
The crew was awesome. They waited for me to do the final inspection, to do a walk through with me. Any discretions that arose, they fixed right then and there.
Communication - I don't speak Spanish, but we did ok.
Quality Of Materials - Today I am very satisfied, so I give it a four but ask me a year from now. We will see what happens.
Clean & Safe - They left nails and screws in my lava rocks, and that is really bad. I have dogs and kids, and they should have cleaned that up.
Appointments & Meetings - Elor Energy showed up for appointments, but they didn't tell me when they were going to show up. I never knew what time they were going to show up.
Areas For Improvement - Elor Energy fell short of my expectations by leaving the nails and screws in the lava rock, that was really bad. That was really a downer for me. I had a hard time speaking with the Hispanics. It would have been nice to have someone there to fill in the communication gaps when the job first got started.
Areas Of Satisfaction - Elor Energy came out and did the job for what I consider to be a pretty fair price. It wasn't an easy job because they had to change out a lot of wood. They had to make the same kind of wood that I had at my house, and they did a superb job. You can't tell the difference in the old wood and new wood at all.
When the sales guy came by to see if I needed any work done, I was in the process of getting quotes for solar/roof job and already had 2 quotes in hand. So I gave Elor a shot and they came back with a very competitive quote. But their quality materials. superior process, and the engineering of the placement of the solar panels to my wishes sold me. My wife and I are so glad they just showed up at the door that day. Everything worked out fantastic.
Appointments & Meetings - Sometimes workers would show up to the house unexpectedly. This happened a few times.
I am happy with the professionalism of the employees and quality of work performed. They both exceeded my expectations.
I was very pleased with their effort in coming out and making me happy. The manager came out and gave me GuildQuality's number to see if it was possible to redo the survey. I would recommend them to anybody!
The house looks beautiful. We received several compliments from our neighbors.
Areas For Improvement - I believe they fell short with a tad disconnection with the roofer.
Recognized Excellence - I would like to recognize the project manager. She was exceptional but I can't remember her name.
They were very professional, and the workers themselves were very courteous and professional.
We highly recommend Elor Energy! The product is outstanding.
Work Done Right - We did hit a couple of bumps at the beginning, but it was so great at the end the bumps in the beginning, we don't even think about.
Recognized Excellence - I would like to recognize Guy and Linda.
Elor Energy was very professional and courteous. They exceeded our expectations and actually got the job done a day or two earlier than expected. I highly recommend this company and their team.
I am very happy with the work.
Schedule - See response to question 11
Appointments & Meetings - Initially did not show up on time and misled the office staff and me regarding when they would arrive
I am very pleased with the work. Everybody has been very professional.
Areas For Improvement - There has been some miscommunication with appointment times and addresses.
All the installations events and schedules were excellent and organized as agreed.
Areas For Improvement - Lost of one window during the installation but we both agreed on scheduled completion.The
I think their product is very high quality. Their people are very top flight. I would recommend them all the way down the line.
Areas For Improvement - The installation and materials used was good, but it’s a little pricey...
Completely professional crew worked hard fast and safely
Communication - Sales person provided incorrect financing information
Areas For Improvement - The overall price was still a little high for me. I wish the diverts were applied closer to the edge of the roofing system. I have to do something about the runoff to eliminate splash ups that ruined the siding of the home in the first place.
This company was very efficient, friendly, and always concerned with how things were going with the project and how we felt about it. We received multiple calls asking how things were going and if we had any issues. The house looked fantastic after it was done.
I never dealt with a wonderful company like them! I have had jobs from other companies but they have never done a wonderful job like them. I would highly recommend them!
I had a new roof placed on my home. All went well. Workers nice while on the project. Looking forward to winter rains. I am confident the roof will perform well.
I am very happy with the overall look of my home. I have received numerous praise for the work completed on my home. The products used gives a richness to the house Its the best house on the block! The workers were excellent and did an excellent job paying very close attention to detail..Elor Energy is very committed to customer satisfaction. I would more than recommend their business to everyone.It was a pleasure working with everyone form the office to the workers who were very professional and on task.
Elor staff conducted their business in a professional manner.
We really enjoyed working with them from beginning to end, we are pleased with the roof. They were very patient with our numerous questions. Everyone was very professional from the salesman to the contractors to the installers.
They are very professional and courteous. I'm very well pleased!
I am very happy with the outcome and they made it really simple.
Elor Energy delivered as promised, in a timely fashion.
I was happy with Elor Energy from the beginning of the project to the end. I am particularly pleased.
Great roofing company. They were on time, the product is great and I would definitely recommend them.
Mostly, I can only commend Elor Energy for their service. Any point that I may have questioned as a "Strongly Agree" is my personal misgivings due to my own inexperience rather than Elor's shortcoming, or my expectations as the home owner at being considered more important than I actually was at the time. However, all is well and could not have been humanly possible to have carried on any better. Thank you for one heck of a ride!
I love the windows; they are easy to open and to close. I like the tinting so the room stays nice and cool, and they were done really fast, so that was nice.
I am extremely satisfied with this company. The sales representatives, project manager (Linda) and contractors have EXCEEDED my expectations. Very well managed, organized and delivered services according to planned schedules. No hidden/surprise fees. Everyone was customer-oriented and available for updates and questions.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Elor Energy Inc as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys