Always on time, very professional and knowledgeable about the work to be done.
Elor Energy did an amazing job!
Installation was quick & easy. Installers where polite people and answered our questions.
All work was done as promised, with requested adjustments accommodated. The work was done quickly with a full team working all day. They cleaned up well and really cared to make sure we were happy. The company called us every day to ensure things were going as planned. The finished product looks amazing. We have what looks like a new house! We have a smooth (Santa Barbara) finish on our stucco and were worried that the coating would not look natural. It looks excellent! Marcos and his crew did a great job. We are so used to contractors letting us down but not this time. We highly recommend Elor.
The product and the performance was exceptional.
System not up and running yet.
I'm really happy with them.
They were professional and caring!
Elor went above and beyond answering all questions on their services as well as having conversations with the coating manufacturer.
Yes I would recommend them and their services are very good.
Great company to do business with, everyone we came in contact with were friendly and courteous .
They were very professional and good quality service. I am very happy with everything that they have done!
We are very happy with the quality of our finished job. The work was performed by Jose and Ruben, who were meticulous in their preparation, performance, communicating their daily effort to us. This was the first home improvement project of such a large and expensive effort we had undertaken. There was anxiety, but as the work started and progressed we were put at ease. This was truly a positive, successful experience for us.
They were very easy to work with i had some windows and gutters they kept me informed and employees were very kind and nice and I'm happy with the end product.
I will recomendit any time they ask me
I am very happy with my new windows and the support from Elor.
Very professional and excellent customer service. Job was excellent and finished on time with exceptional quality of materials. If you need any work done especially painting this is the company to definitely go with!
We had waited, due to COVID, to decide on a painting contractor and we are glad we did. We were fortunate to have a representative come thru our neighborhood and, while we usually don't pay much attention to door to door people, we took the information that was offered and started our research. Elor has stellar reviews and recommendations. The product sells itself and we couldn't be happier so far!
They were very courteous, helpful, and they stayed true to what they said they were going to do. The windows are a perfect fit for our condo and overall it was a great experience.
Initially, the warranty that was promised was not what I got. I had to make a couple of calls to figure out what was going on and how I could get what I was promised. Eventually, after a couple of weeks, I did get a better warranty. However, it is not the platinum one that I was promised. The workers made the area surrounding the house very dirty, so I had to contact the office to get them to clean it. They still didn't really clean it.
The guys did a great job. They were fast and cleaned up after themselves.
The installation crew was great and the office staff was helpful when I called. I would have appreciated more proactive communication from the office (or salesperson). I had to call to confirm names of the people showing up, who and how to pay, paperwork, etc. I didn't appreciate the sales person who kept 'calling' his manager to negotiate a better price for the project. When the measurer came out to validate the window sizes, we realized that there was 1 window that was new(er) and didn't need to be replaced. Elor sent the sales person back out to our house (instead of talking over the phone) to 'adjust' the price. He did the same 'negotiation' tactic of calling his manager and saying he could only lower the price of the project by $300 to remove 1 full window from the project, and wouldn't leave a quote or change request in writing. I got a handwritten piece of notebook paper with the new cost. He also said that to keep the same price, I'd have to downgrade the quality of the windows. I've worked at finance companies and home improvement companies and know that this wasn't right. I told him that I'd evaluate my options, including cancellation of the entire project, and called the office later that day. The office manager *quickly* divided the total project cost by the number of windows and removed the per window cost for the change in scope. My decision to recommend Elor Energy to someone else will depend on whether they're able to negotiate and know how to conduct a home sales project. I wouldn't recommend to anyone elderly.
I am more than 100% satisfied with Elor Energy and would recommend them to anyone and everyone! From the first measuring appointment to installation was approximately 30 days which is unheard of in this industry AND this was at Christmas time AND n the middle of a pandemic. We are so grateful for everyone on the Elor team! Because of the tenant's unique needs and physical challenges, there was no time to waste and everyone at Elor went above and beyond to exceed our expectations. The windows are beautiful. I will definitely use Elor Energy in the future. One last thing -- it's been less than a month since installation and I can't tell you how many emails and phone calls I received requesting a customer satisfaction survey. One or two requests are fine but I feel like I'm being bombarded.
They're very nice, reliable, and diligent. The only reason I rated 4 stars was that the price was more than I would have expected had I not been told.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Elor Energy Inc as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys