Our representatives use masks and gloves as well as social distancing guidelines to protect our customers and staff.
Our neighbors commented on the mess left behind and the work that is unfinished.
Quality Of Materials - Great product. I am very happy with the results.
Recognized Excellence - David Boice was great. All the guys who did the work were fantastic.
Areas Of Satisfaction - I was most satisfied that overall it was a decent experience with it being our first time having a roof replaced. Jeff was knowledgeable when he was going over all the different things and materials that we were going to add on at the time.
Recognized Excellence - Jeff was very decent to work with. He was very knowledgeable and went out of his way to meet me, so we could pay him since we weren't home when they did it. He was very helpful to work with us on that.
I highly recommend them. They were professional, clean, and timely.
We are very happy with the installation of our new roof and the nice shingles. E&K Contracting did a fine job!!
E & K met all appointments on time. They kept in contact with me during the installation of the roof, and they resolved an issue on the spot that I felt would be better if changed. Yes, they listen to the property owner's opinions. There was a small issue after the installation, and they promptly came out and corrected it. I was very pleased.
Jeff and his crew went above and beyond to ensure our roof was installed properly and in a timely manner. We are very pleased with the appearance of the new roof. The crew also did a phenomenal job of cleaning up the trash from the old roof. Highly recommend these guys.
Areas Of Satisfaction - Everyone from the managers to the crew on top of the roof were very professional.
Current Referrals - No but if someone would ask me I will recommend E & K Contracting Inc
Recognized Excellence - David Boice from the 1st time we met, he explained everything about the materials being used. David was also overseeing the work with the crew.
E & K Contracting showed up for the job on time and were very professional. I had communication with the team throughout the day and they went above and beyond taking care of the demands of my roof.
They left the area cleaner than before they arrived. They were great from beginning to end.
Follow up was poor.I have unresolved issues.
Anyone who deals with these guys will be satisfied. Their work was impeccable. I highly recommend them.
Fair, professional. Job was completed quickly and cleanly they are concerned they had a satisfied customer. I would use again and recommend.
Areas For Improvement - They did not fall short.
Areas Of Satisfaction - I am most satisfied with the salesman. He did a good job.
Recognized Excellence - I would like to recognize Jeff for exceptional service.
Additional Comments - They were very professional and delivered as promised.
This is a great company. Both of my neighbors came over to let me know that they watched the contractors work, and were VERY IMPRESSED with the installers.
Everything was great! The project manager even gave us his direct number to make communication easier!
They were very professional, they showed up on time, and they did exactly what they said they were going to do. I would definitely recommend E & K Contracting Inc to anybody.
Areas Of Satisfaction - I was most satisfied with the overall experience, they did a good job. When I left in the morning they would get started and review with me at the end of the day.
Recognized Excellence - I would like to recognize the whole crew. Everyone did a really good job.
Recognized Excellence - Pete, the sales manager, was great.
Areas Of Satisfaction - I was most satisfied with the fact that they showed up and did the job as they promised, also they cleaned up after themselves.
Recognized Excellence - I would like to recognize my salesperson for his exceptional service.
Pete came out to give us an estimate, he was very professional and explained all of the materials they would be using and also had samples of everything. When it came time for the installation the crew was very polite and professional and put down tarps to catch all the nails and debris. Job was completed on time and everything cleaned up. Hats off to Jeff and his crew for doing an Excellent Job.
Areas Of Satisfaction - Everything, polite and professional crew and each step they did was explained to us.
Recognized Excellence - Pete Balodis for his excellent follow up on phone calls. And again to Jeff and his crew for a job well done.
Additional Comments - I have no complaints. They showed up when they said they would, finished the job when they said they would and cleaned up after the job well. I had no complaints or issues, and I would recommend them.
I would recommend them to anyone. They are very professional and do the job they say they will do.
Value Received - They exceeded my expectations.
Areas Of Satisfaction - The professionalism of the entire organization was great.
Recognized Excellence - The sales people were great. He was professional and a straight shooter.
Areas Of Satisfaction - I was most satisfied with E & K Contracting's workmanship. They were quick, organized, and clean. I was also impressed with the quality of materials used.
Recognized Excellence - I would like to recognize Pete. He explained everything thoroughly and was on top of things.
Areas Of Satisfaction - I was very pleased with the time of completion.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of E & K Contracting Inc as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys