I interviewed 5-6 different highly recommended companies. I felt that Driftwood Builders was the most knowledgable and professional. They did exactly what they said they were going to do. They have a very nice reputation in our neighborhood.
They delivered what was promised and in the contract. They actually went beyond. After the roofers started we had some inclement weather and they stopped before it got wet and made sure that it was going to be leak proof. We were totally satisfied. Once the weather cleared up, they continued and still on schedule.
Sales Knowledge - I am impressed with the high quality of service that Driftwood Builders Roofing provided on my purchase and install of a new roof. Owner Todd Munsinger was outstanding with explaining choice of roofing materials, scheduling the work, and the process of working with the insurance company. His office staff (Carmela) was terrific too. A homeowner may install one roof in his lifetime and that is why you want a local company that has experience and is professional like Driftwood Builders Roofing. Many of my neighbors used DBR and were happy with their choice. Todd Munsinger walked my roof and provided a detailed written estimate when we met.
I'm happy and satisfied!
Todd and his crew did a superb job in every respect. I can't imagine a better roofing company, roofing crew, and finished product. We've moving around the country over the years and had to repair/replace roofs in four different states. No one before ever came close to being this good.
Excellent service and amazing Customer Service.
Areas Of Satisfaction - I was most satisfied with their help in dealing with the insurance.
Additional Comments - The owner, Todd, offered great customer service.
Driftwood Builders assisted me when we had our original inspection and were very helpful.
I was very pleased with everything they did.
Review - I was very pleased with everything they did.
Additional Comments - I was so very pleased at his (Chris Smith) whole handling of the situation from start to finish. He was very exceptionally approachable professional, and courteous.He was also very accessible, meaning I didn't have to chance him down and leave messages and wait for a call back and all that kind of stuff, which is important to me because my time is important so I try to respect everyone else's time too. That means a lot to me.
Recognized Excellence - I would like to recognize Todd. He was awesome.
They were great. I have no complaints, I appreciate them coming down, there was time when a lot of people needed work and it could have taken months to complete. I thank them for helping out after the hurricane.
Review - They were great. I have no complaints, I appreciate them coming down, there was time when a lot of people needed work and it could have taken months to complete. I thank them for helping out after the hurricane.
Areas Of Satisfaction - I am most satisfied with everything. The friendliness, communication, and politeness.
They were very knowledgeable and responsive with their communication as well.
The product that they used for the ridge rows was faulty, but the company that produced the ride rows is the one that had the recall on them. The people that they sent out weren't from Driftwood. I don't know who sent them.
Areas Of Satisfaction - I was most satisfied with the supervision that they had. That guy went out of his way to meet his requirements and make sure that his people met their requirements too. He was very easy to contact and deal with.
I thought they were very good.
Review - I thought they were very good.
They were extremely professional and a delight to deal with.
Review - They were extremely professional and a delight to deal with.
Areas For Improvement - Driftwood Builders did not fall short of my expectations.
I am extremely pleased and everyone was very nice and professional. The entire process went smoothly.
Review - I am extremely pleased and everyone was very nice and professional. The entire process went smoothly.
Recognized Excellence - I would like to recognize Todd. He was very professional, and he made sure we were taken care of.
They did a perfect job!
Review - They did a perfect job!
Todd was exceptional. Todd's follow up and repeated checks with me was one of the reasons I went with them.
Review - Todd was exceptional. Todd's follow up and repeated checks with me was one of the reasons I went with them.
Additional Comments - Overall, I was very pleased with their work and their customer service was excellent.
Additional Comments - I really appreciated their work and collaboration. It was major work and I want to thank them.
Recognized Excellence - I would like to recognize Todd, the owner, because he is fantastic.
Recognized Excellence - Collectively, I think that they were top notch.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Driftwood Builders as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys