We got very much with the crew from Leonard to Chris to Kelsey and Kelly. We can’t wait to move into our home.
We chose Diamante Custom Homes because they had a great reputation and were used to dealing with individuals who lived out of state. We wanted a home designed and built for us. Diamante works with a great architectural firm who design beautiful homes to the homeowner's specifications. That was an added bonus working with Diamante. We love our house and would highly recommend Diamante Custom Home Builders to anyone looking to build a true custom home. They are an honest company that really cares.
We liked being able to get online at Builders Trend to observe the progress of the house. We really appreciated all the pictures that were taken and posted online. We were in Illinois and the house was being built in Texas, so we weren't there to view it in person most of the time.
Leonard Murillo, who made it all happen! Nik and Rob, in purchasing who were so patient and helpful. Chris Pastrano who helped immeasurably during crisis mode! Keith Norman who has the patience of a saint and was always there! Elizabeth Lozano who has been very helpful getting it all finished. We can't say enough about these people who helped in so many ways!
I contacted the San Antonio Builders Association and asked about "TRUE" custom home builders and who they recommended. They sent me a long list of builders and we researched each one. I contacted Keith at Diamante two years before we actually decided on a builder.
Yes! Even with the problems we had, we would use them again. We realize that nothing in life is perfect, building certainly isn't and building from afar only adds to the stress and issues!
Interior Design support has been very helpful with coordinating selections.
They did an excellent job.
Beautiful design that is built like a fortress. We love our house and you will too.
The team was friendly, professional and knowledgeable. The structure of the home is top notch. We feel safe and secure in this home.
The entire Diamante team is amazing. Notably, Keith Norman was what really made us go with Diamante. He sold us and took care of us.
Saw homes in neighborhoods that we liked and asked who the builder was.
Our experience with Diamante has been very frustrating. I have felt let down in all areas of building my home. My home was constructed almost a year ago and there are still things that have not been completed or there has been a poor attempt to finish the project. We were told that we would be given two or three different bids on work being done but that did not happen. I actually had tiles fall off my roof because the roofer did not use nails that could have seriously killed or hurt my family members. We have been very disappointed in the construction and follow through of our home.
They did a great job of keeping me posted on the work completed and scheduled. That was important to me since I could not be there on site and was 3 hours away.
Keith Norman was and is a pleasure to work with. Chris Pastrano and Leonard Murillo were always accessible to questions concerning the construction of the home
A custom home.
I was most satisfied with the relationship of the owner and the company. They were easy to get along with because of their communication was great. Their responses were done very well.
We saw their signs and we were going to build a home in the country. We called them and met with them. We didn't look anywhere else because we knew that they were the ones that we wanted to build our home.
Yes, I would use Diamante Custom Homes to build another home.
I would probably build another custom home again.
The attention to detail, craftsmanship, and commitment of the team has surpassed my expectations.
Could not be happier with Diamante.
Friendly folks to work with.
Knowledge of building and quality of the home are outstanding.
Keith and Adam himself were the reason I bought from them. Both know their stuff.
Keith did a great job representing us and the builder. Chris and Leonard knew their job and performed great together, they to were a little thin on time on site. Janis was super in her accounting!
I am most satisfied with the knowledge of homebuilding from Diamante and ultimate delivery of the home-finished product.
Working together and not feeling like we had no say as our home progressed. Chris was always Available by phone and ready to do what needed to be done and to listen to us when changes occurred
Every member of their team was involved all the way through the process from selling our current home to building our dream home. We have a huge amount of detail in our home and they "nailed" it! They have done a GREAT job building our dream home! True professionals!! Thank you to eveyone involved.
We can't say enough about Chris. We were told he was good but that is an understatement. Chris thank you for eveything!!Hector & Anita
We loved working with the Diamanté Team and love our house even more! They made our dream home a reality! We interviewed several builders and found the "can do" attitude refreshing and productive in creating our original "Hill Country Lodge"... Ron & Maggie Hahn
We have been very pleased with the quality and value of the home. We were also happy with the flexibility allowed in the process of the build. All items listed above have already been shared with numerous potential and newly contracted buyers. We loved working with the Diamanté Team and love our house even more! They made our dream home a reality! We interviewed several builders and found the "can do" attitude refreshing and productive in creating our original "Hill Country Lodge"... Ron & Maggie Hahn
Chris was absolutely fantastic! He was very receptive to concerns, looked for solutions, and was very receptive to new ideas. Chris responded to all calls, met at the site continually and was ALWAYS pleasant to deal with throughout! We now view Chris as a friend, and could not give him higher praise than he far exceeded our expectation on service and professionalism.
Thank you all for a job well done!
The entire staff was great!
Diamante Custom Homes builds beautiful, high quality homes. They are easy to work with, friendly, accessible, and committed to high quality craftsmanship. I would highly recommend them to anyone building a custom home.
Yes, I would use Diamante Custom Homes again.
1. The attention to detail. 2. The quality of the workmanship. 3. The creative suggestions that were provided by Adam and Chris. and 4. The treatment by everyone at Diamante Homes.
Yes, Chris Pastrano and Jackie Ortiz were exceptionally good and made the whole experience much less stressful and more enjoyable. Chat, the subcontractor for the cabinets, was also extremely helpful and understanding of what we had in mind. Oscar from TriStar was very friendly and courteous.
Most definitely, our house is beautiful and very, very well-constructed. Moreover, Adam built the house that we had in mind.
There is a huge difference between a custom home and pre-existing homes that it would be foolish not to build a custom home.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Diamante Custom Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys