Our experience with Damage Control was excellent.
They did a great job. They came in on time, they cleaned up well, and in a timely manner. I had no problem with them.
Very professional, on time, and willing to go the extra mile.
They were professional and thorough.
Through this whole process they have been unprofessional and unreliable.
I used Damage Control about 6 years ago and had a great experience with them. So when a tree limb came through my roof during a hail storm and flooded my living room I called them. The mitigation crew was promptly on scene and did a great job cleaning up the mess. It went down hill from there. I had two different crews come in, one to do the repairs and one to do the asbestos abatement. There were unnecessary delays due to lack of communication and lack of follow-up between the different crews. There was a delay in the asbestos removal for example because whoever did the measurements for the estimate forgot or didn't know to tell the supervisor that I lived in a townhouse whiçh has different rules requiring having a form filed with the County and a 10 day waiting period. There didn't seem to be anyone in charge. It took over a month to get the work done and that was with me having to call or email to keep things moving along. I let them put a lockbox on the door so I didn't have to take time off work to let them in. After the job was done, it took over three weeks and multiple reminders for them to come remove it. The work done was good but the problems involved in getting it done wasn't worth it.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Damage Control, LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys