Areas Of Satisfaction - Great communication
Current Referrals - Yes I do
Recognized Excellence - The whole team was great to deal with
"Cutting Edge Contracting was wonderful from start to finish. I worked with Joe, and he was constantly in communication with me about the project. He answered my concerns and questions in a timely manner. All the workers that came to do parts of the job were respectful and knowledgeable about the portion of the job they were doing. A small problem occurred which happens with major construction jobs, but it was taken care of immediately and professionally. It was even fixed better than it was prior to the problem. I would hire them again for any future needs."
Recognized Excellence - all the workers that were on my job
Recognized Excellence - I would like to recognize the project manager and his assistant. They are both absolutely amazing. They are very responsive to text with any concerns we have. They are willing to go above and beyond on little things that were discovered. He would say oh yeah just buy that part and we will take care of it for you. With lively things, they are willing to go the nectar mile to make the project perfect.
I would highly recommend Cutting Edge Contracting. They were on time, stayed til the job was done, and cleaned up beyond my expectation. The workers stayed on task and were very courteous and polite.
Lead Source - We saw the logo'ed truck!
Areas Of Satisfaction - They were very efficient and showed professionalism in their skill.
Areas Of Satisfaction - The overall job was really good. It is performing great. The recommendations he made were top notch.
Additional Comments - I would highly recommend Cutting Edge Contracting.
Cutting Edge did fantastic work on my home and were great to work with. Any outlying issues were resolved timely and professionally.
Areas Of Satisfaction - Friendly and down to earth people
Recognized Excellence - The 2 laborers on our job worked their butts off in the midst of summer. Joe communicated and was attentive with our loan process
Additional Comments - Thanks Cutting Edge!!!
Lead Source - I heard about them from a neighbor.
Areas Of Satisfaction - I was most satisfied with the workmanship.
Recognized Excellence - I would like to recognize the installer and his wife.
Additional Comments - I'm very satisfied.
Areas Of Satisfaction - My texted questions were answered promptly.
Areas Of Satisfaction - Project Manager was lovely! Siding looks awesome.
Recognized Excellence - Joe!
Areas Of Satisfaction - The siding work was fantastic!
Cutting Edge Contracting was wonderful from start to finish. I worked with Joe, and he was constantly in communication with me about the project. He answered my concerns and questions in a timely manner. All the workers that came to do parts of the job were respectful and knowledgeable about the portion of the job they were doing. A small problem occurred which happens with major construction jobs, but it was taken care of immediately and professionally. It was even fixed better than it was prior to the problem. I would hire them again for any future needs.
Concern For Needs - I contacted Cutting Edge because I had gotten a bid from another company that had come around door to door. I was not happy with the cost that company bid me, so I was looking to get other bids. I called many company's, but only Cutting Edge could fit me in quickly. I explained what I was wanting done to the house, and Cutting Edge gave me a bid that was so much better. I ended up paying what the other bid was, but got so much more for my money. The other company's bid was just for siding and roofing. Cutting Edge gave me siding, roofing, gutters, new deck made from Trex, new concrete patio, painting, and all the details for the same price. They were competitive with what I had read online about costs.
Sales Solutions - Joe was fantastic to work with. He is super knowledgeable about the process and work involved. I felt like his recommendations were coming from a very practical, yet aesthetic point of view. He wanted me to be happy with all the choices. I even got to have a color consult with a member of the team to help me choose colors wisely. I am thrilled with the final result. It is like I'm living in a brand new house. The best part is that the the materials and labor have a warranty.
Follow Up - I was in constant communication. What I liked about Cutting Edge, was that the salesperson was not "just a salesperson". He was there from beginning to end. He answered every concern and question. He was knowledgeable about the whole process: securing a loan to help me, concrete construction, siding construction, gutters, roofing, etc. It felt like I was working with a salesperson that could also have completed all the work on the project.
Communication - We were in communication almost daily. Texting was the best way to reach me. I also could call and talk with someone immediately (even on the weekend, which is when a problem occurred. Someone was sent out to fix it right away....even though it was a Saturday evening. They wanted to make sure that my water was restored immediately. I did not have to sit around and wait for things to get done.
Project Manager Professionalism - Joe was the person I was in contact with the most. He was very professional. I also met several others: Israel, Simon, Chad to name a few. Every person sent by Cutting Edge was professional and cared about doing the best job they could possibly do on the project.
Professional & Organized - The entire company was very professional and organized. They work as a team. There were many parts to my project. Each part of the project was completed by friendly and caring professionals.
Clean & Safe - The team that tore down my deck and laid the new concrete pad were amazing. They cared so much about my safety, that they put a board across the front door to prevent me accidentally coming out that way and getting hurt as it presented quite a drop to the ground. The team that tore off the old siding were careful of my garden plants close to the house. The painting team made sure everything was properly covered prior to painting. When the job was finished, all debris was collected and put in the garbage container. Each day the crew left a clean area.
Quality: Workmanship/Materials/Crew - The materials used are top quality. I am so glad that I called Cutting Edge Construction. They did not disappoint in any way. Each crew member was helpful, friendly, and hard working on the project. The job was completed with care and precision. I was notified of changes right away, and am so very pleased with how it all turned out. I love that all the materials have a warranty, but what I love more is that Cutting Edge also gives a warranty on the labor of the project. This says a lot about the quality of workmanship. When a company stands behind the materials AND the work, you know that the job will be done right.
Value - I am so pleased with all that I could get done with my home. As stated before, I got so much more done than I could have with any other company. Every part of the project was comparable to what is priced out on the internet at the time of my project. I felt that I was given a great value and that the whole project added great value to my home.
Use Comments - I would be pleased if Cutting Edge wanted to use my comments. I feel that they deserve every comment made and should be proud of the work done.
Areas For Improvement - none
Areas Of Satisfaction - All
Current Referrals - Not at this time, but when family and friends ask for referrals, I will highly recommend Cutting Edge.
Recognized Excellence - I would like to recognize Joe. He was so patient with me during such a large project. Israel was so good at listening to my concerns. Simon was good at explaining why something needed to be done that way it was being done. I would say that each person that had a hand in my project should be recognized for excellence!
Additional Comments - I just can't thank Cutting Edge enough for all the wonderful work. I am thrilled with everything and think that the house looks amazing.
Very high quality work. The finished product (siding, stonework, painting, porch railing) met all our expectations. The house looks great!
Concern For Needs - Our project coordinator, Joe, was frequently on site and answered all our concerns promptly and effectively.
Sales Solutions - He was attentive to our desires and needs and provided very good all-around solutions.
Communication - We were in frequent communication with the company.
Project Manager Professionalism - Very professional and courteous. No issues with our project manager.
Clean & Safe - No problems here.
Quality: Workmanship/Materials/Crew - The quality of the work performed was very good and met our expectations completely.
Value - I think the price was higher than some other contractors, but I feel we got the value we paid for. As with most things, you get what you pay for.
Areas Of Satisfaction - The finished product, with all the small details, met our expectations completely.
Recognized Excellence - Joe Long was a great project manager. The specific work crews - siding and painting crew, mason, and railing installers were all top notch!
Additional Comments - We are very pleased with the overall experience. Thanks!
Sean and Joe were great to work with. They explained the work in detail and answered all my technical questions about how the siding and windows would be installed. I had trouble deciding if I wanted to change my big picture window into 3 smaller windows. Sean sent me multiple examples of 3 window configurations so I could envision the outcome. They scheduled me with a consultant who helped me choose paint colors for the exterior of my home which was invaluable. I knew that the colors we chose would look great together.
Concern For Needs - I had never hired a contractor before and was very nervous about it (type A personality here). Sean always answered the texts I had with questions promptly and explained things fully.
Joe came out and gave us an estimate. He seemed very knowledgeable and friendly. He took an appropriate amount of time to look at everything and listen to us.
Follow Up - When Joe left we had a quote in our hands and that was a deciding factor in our choosing Cutting Edge.
Value - Our house was completely resided, 9 new windows, a new front porch and a new back porch. We are very pleased with the work that was performed.
Areas Of Satisfaction - The front porch and the back porch are perfect! The exterior of the house looks great and we know that it is protected from moisture. The windows look good and work well.
Recognized Excellence - Anselmo and Antonio. We cannot say enough good things about the 2 of them and the work they performed. We trust the work Anselmo did for us. We took a picture of the 2 of them on the front porch with the dogs the day they finished and it is now part of our home.
Massive project and having an expert oversee and guide eas critical. No one wants to spend big money, but feel they were honest and reliable. You get what you pay for in life. There is cheap — this work is awful. In time, you forget what you paid. What you never forget is bad work
Areas Of Satisfaction - They explained things to me — a man who knows nothing about construction
Recognized Excellence - The entire crew was outstanding
They did a great job, listened to what we wanted to have done, and what we didn't want to have done. Didn't try to force work on us that we didn't want or need (unlike some of the other companies we talked to). Got it all done right the first time. Siding has held up well with no leaks this winter. It was good to see that the crew worked safely. They had a dedicated group that managed all the scaffolding setup/tear down so that the siders could work safely.
Areas Of Satisfaction - Job site was overall kept cleaner than I was expecting.
Recognized Excellence - The lead sider on our project (I forget his name, sorry!) was very good and meticulous.
Cutting Edge Contracting was amazing. We've already referred/recommended your company to several people.
Areas Of Satisfaction - The whole project
Recognized Excellence - Joe Long and of course his crew.
Additional Comments - Highly recommended
I very much appreciated How quick and efficient the crew was in completing the project. They also did an excellent job cleaning up after the project and keeping neighborhood impact to a minimum.
Lead Source - Neighbor.
Areas Of Satisfaction - Of the bids for my project Cutting Edge was one of the only companies where I didn’t feel I was being pressured to buy more or go cheap. The impression I had through the whole process was of professionalism and interest in really doing a quality job to earn an eventual return customer.
Current Referrals - Not currently, but I would.
Recognized Excellence - Joe Long was excellent in guiding me through the process.
Areas Of Satisfaction - Responsive and quick to get work completed.
Additional Comments - All good.
Areas For Improvement - None that I can think of.
Areas Of Satisfaction - The more inclusive weather proofing options that were included in the cost
Recognized Excellence - No, they were all exceptional
Areas For Improvement - None. They actually exceeded every expectation
Areas Of Satisfaction - Timely, professional, honest, very easy to communicate with them, problem solvers, and friendly. The workmanship is excellent. I am extremely pleased
Current Referrals - I have already given their info to 5 friends
Recognized Excellence - Sean Kelly- always responsive, friendly, great sense of humor, and professional
Additional Comments - Overall really impressive compnay. I plan to hire them again for phase 3 of my reno
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Cutting Edge Contracting Inc as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys