We had a bit of a mixed experience. The salesperson seemed great, but set some unrealistic expectations as far as when the project would begin. All of this was prior to when he left the company abruptly. From there we began working with Steven, who is fantastic! If he were our project manager, then I'm certain we would be able to rate our experience as five star. Unfortunately, we were given another gentleman who was kind and a great person, but left us feeling like we were managing our own project. We had to point out obvious mistakes and follow up numerous times on things that should have been his to do, not ours. It felt like he wanted the job to be done quickly not correctly. Luckily, Steven checked in often and saw that fixes were made. Now that the job is done, we're pretty satisfied with the work.

CHE did the work to my home that met my expectations. I would recommend this company for exterior siding work. Anything that was not done correctly or to my expectations was fixed with no hesitation. They were reasonably priced and I plan on using them for other projects in the future.

Stephen Hawkins just happened to be at my home, checking on a warranty call for work I had done about 9 years ago. We were talking about exterior work in general and I told Stephen I was interested in some new work on my house like siding and windows. Just so happens that Stephen had a window sample in his truck and we went from there to get a complete estimate. I received several other estimates and while the CHE estimate was good, what really pushed me over the edge to select them was my past experiences. While some of the 9 year previous work I had done wasn't actually the smoothest experience, the quick response and effort to correct any and all issues I had was much appreciated and obviously remembered. Choosing CHE for my latest project was an easy decision as the price was fair and I knew exactly the type company I was getting which eased my mind. As of today my current project is nearly done and my wife and I just couldn't be happier with our new windows, siding, paint and gutters. Stephen Hawkins and Sean Sizemore made sure we were happy throughout the project and I will spread the word appropriately. I'm also currently waiting on a new estimate from Stephen for yet another project we have. Once again - knowing in advance what I will receive goes a long way towards a good relationship and good end result in my opinion. I also need to mention all the different crews that worked on our house. ALL of them were exceptionally friendly and professional with very good communication. Being a former manager of people it is entirely clear to me that these people are happy with their positions and what they do for CHE. It isn't easy to get that from people that do work for you and yet it was very clear with standards being followed at all times. Much appreciated!

The home looks brand new. It is beautiful.

I had a great experience with Custom Home Exteriors. Competitive pricing, quality work and professional folks. They have my business for life.

Thank you for the great work performed on 6/19/20 by Ramon, Abad, and Alberto. They were all very patient/knowledgeable. In addition, Ramon was a source of positive energy/reassurance during the whole process. I also very much appreciated the extra work that Ramon put in to ensure a perfect job. I will definitely recommend CHE to friends/family.

Responsive, professional, attentive, timely.. great experience with a major home repair. HIGHLY RECOMMEND!

If you don't choose Custom Home Exteriors, your making a mistake!

Recognized Excellence

Recognized Excellence - Mike & Ramon are great to work with!

Stephen is very professional and meticulous and his company shows that in the way that they work. It was a great experience and I would recommend the company.

Custom Home Exteriors is a professional company that is customer focused. Throughout the renovation process they were attentive to my questions and did not hesitate to insure any changes I wanted were seamlessly made. The end result of the renovation was an exterior that looked brand new, a house that was more energy efficient and through the use of modern building materials, a house that will require less maintenance going forward.

Jeff Harrison and the the CHE team did and excellent job all the way around- from start to finish. I have an eye for detail and Jeff's team really made the job look top notch with no defects apparent to me. CHE truly went beyond my expectations, especially in a day when many contractors try to take short cuts. My family loves the improvements and the neighbors have all commented on how great our exterior looks!

My home was in need of some extensive improvements - new siding and trim, a new front porch, energy efficient replacement windows and doors, and new gutters. After talking with a few contractors at the Raleigh Home Show, I selected CHE due to their competitive pricing and eagerness to win my business. Overall, I am pleased with the results but I wasn't pleased with all aspects of the journey taken to get to those results. Delays and some unexpected issues were encountered in the handling of the replacement window order and there were some issues related to cleanliness of the job site during and after completion of the project. In addition, I feel CHE could have done a better job of preparing me what to expect while the project was underway. However, given the significant size of this project, I feel that CHE did a very good job and the team willingly and effectively answered all of my questions and addressed any dissatisfaction I experienced along the way. Based on my overall experience, I wouldn't hesitate to hire CHE in the future.

I have been a builder and remodeler for the last 20 years and CHE provided quality work at a fair price in a timely way--What more can you ask for.

We have been in our home over 19 years and the baths are over 30 years old. CHE provided exceptional workmanship and worked around our needs. The staff were reliable and and felt like family after weeks in our home! Then we added a two car garage. What a fabulous space for my husband's hobbies! Thank you to Jeff for spearheading our projects and to Randy for the incredible stonework in our baths.

Working with Custom Home Exteriors was a really good experience because they took care of everything that was wrong with my house and did so in a timely and professional manner.

We had a general vision for how we wanted out new screen porch to look. The finish product exceeded our expectations. We are very happy.

Likely To Recommend

Likely To Recommend - Already have!! EXCELLENT!! Highly recommend them.

Lead Source

Lead Source - From my home owners association - CAS

Areas For Improvement

Areas For Improvement - Custom Home Exteriors didn't fall short in any regard. Cody was amazing to work with, he kept me up to date through out the process gave me a fair quote for the job and was a pleasure to work with!!

Areas Of Satisfaction

Areas Of Satisfaction - My door looks amazing!! It is beautiful and in there well couldn't have asked for better.

Current Referrals

Current Referrals - I have put it out on my neighborhoods chat board so hopefully you will get more business. I've already referred a friend and she has also had a great experience.

Recognized Excellence

Recognized Excellence - Cody Davis was amazing! He was friendly, honest and fair. He saw the job through from beginning to end and went above and beyond.

My experience with CHE and Jeff Harrison in particular was favorable from the standpoint that he met with us early on to explain all of the details of the project so we had a good indication of the time and cost involved. They came in on budget and on schedule and that is something we truly appreciate.

Lead Source

Lead Source - We had a hail storm in the community and many of my neighbors utilized CHE for repairs. That's how I heard about them.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the personal nature of the field rep, Jeff Harrison, and Steve's responses to my questions.

Remodeling Concerns

Remodeling Concerns - I was most concerned about the time involved for the remodeling project and Jeff was helpful to explain the process of how they could work with us around our schedule and complete the work in a time frame that met our expectations and worked well for the subcontractors.

Recognized Excellence

Recognized Excellence - Jeff is an employee of THC and certainly gave a great explanation of the job and helped us fully investigate our options. The subcontractors, Brandon and Mike, were professional and polite when it came to doing the work and answered our questions. I found them to be a pleasure to work with.

We really enjoyed working with the professionals at Custom Home Exteriors. When we met Brett , he was well prepared and answered all of our questions. And when we met Scott, he took the time to walk us through our home repair and roofing project. He not only met our timetable in finishing the project but also far exceeded our expetations. Brett also returned after finishing the project to vacumn the landing in our attic where some debris fell. Their great customer service coupled with their fine workmanship puts they at the top of our list for home improvements and repair.

Lead Source

Lead Source - We met Brett at the Custom Home Exteriors booth at the Convention Center. He was very professional and answered all our questions.

Areas Of Satisfaction

Areas Of Satisfaction - We were very satisfied with their workmanship in replacing our facia boards. Our home looks great with the new roof and gutters. Thanks for a job well done!

Remodeling Concerns

Remodeling Concerns - As a RE Broker who specializes in New Home Construction, I had more than a few questions about the materials and the time frame to finish our project. They not only met but exceeded my expetations.

Current Referrals

Current Referrals - yes

Recognized Excellence

Recognized Excellence - Brett/ & Scott

Lead Source

Lead Source - My neighbor recommended them (Custom Home Exteriors).

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied with every area. (Jeff was great).

Remodeling Concerns

Remodeling Concerns - I was concerned about the time frame. It was addressed and done with no problems.

Recognized Excellence

Recognized Excellence - Jeff.

Additional Comments

Additional Comments - I was very satisfied.

Lead Source

Lead Source - On line, looking for Marvin Windows dealer ..

Areas Of Satisfaction

Areas Of Satisfaction - Lucas Dalton came and tried to correct the existing window problems and when that didn't work, came up with a solution.

Recognized Excellence

Recognized Excellence - Lucas Daltonn/a

Our house needed a new roof, new siding and a new deck. As I had never needed to make these decisions before, it was a daunting project for me. Custom Home Exteriors made me aware of all of the available choices in materials, styles, colors, etc. and helped me through the entire process. They turned an overwhelming project into an orderly process. I love you guys!!

Value

Value - I considered five different contractors before deciding on Custom Home Exteriors. Although theirs was not the least expensive price for the job, I always felt I was getting good value for my money. When the quality of the materials is considered as well as the professionalism of the crews, I feel I got a bargain.

Recognized Excellence

Recognized Excellence - Lucas Dalton, the salesman and site manager was the epitome of patience and understanding. He helped me determine what work I wanted done and what I wanted the finished product to be. He helped me design the deck and was invaluable in helping me decide on size, materials, colors, etc. Vico, the deck builder was also great. He needed to understand what I wanted, based on 4 pictures I submitted withdifferent aspects I wanted for my deck shown in each picture. Vico managed to pull it all together with speed and pretty close to the picture I had in my mind. I am extremely happy with the service I received.

I must state that customer service is not dead. The personnel that serviced me were very helpful and eager to answer and advise on any of my questions and comments. Instead of trying to get me to do thing their way as most contractors do, they listened and responded to my every request. This could give customer service a good name.

CHE provided me with high quality work in a timely manner at a very fair price. Their teams and project leaders were polite, professional and continuously involved to make sure the job was done well.