Everyone was extremely helpful, knowledgeable, and friendly. From the estimate Mr. Craig gave and personally came to our home to our moving crew! They made our move out of state a great experience! Thank you!!!
The problem I had with Craig Van Lines is that when the guy came in and was done, he quoted one price, and the price increased by $2,000. Make sure you get the final price because I didn't think that was right to do.
For three generations of my family Craig’s has been amazing partners in the big transitions in life. We are forever fans.
Most of day of crew were very good on the move out. Move in crew of two were great. Price almost doubled from the estimate which was an unwelcomed surprise. Person who gave us an initial estimate underestimated the total weight by alot. Move out crew disassembled a treadmill half way that I have been unable to get back together yet. May have to file a claim with insurance. Wife saw one crew member on move out "throw" a mattress down our stairs instead of carrying it. When he saw that my wife witnessed this he just kind of laughed. Did not place runners on newly carpeted stairs requiring us to have to spot clean areas.
They were efficient, timely, and nothing got broken.
Although the men were careful, I don't think they knew the quality of items they were wrapping. One oil painting from the 1800s was wrapped in a blanket and then inserted into a box. I told them NOTHING can touch the canvas itself; well, the blanket touched the canvas and the box pressed against the canvas; when unwrapped, the canvas had stretched slightly. To fix that would require at least $1000 to restretch the canvas, and doing so could impact the paint (chips, etc.). They said they knew what they were doing. But I believe they had not been exposed to fine art and therefore did not know the extra care it would need.
I booked this company based on a recommendation…and I will do others the same favor. Great company. Great service.
I was disappointed about how my belongings were handled and the lack of care taken in my property. Please see my comments at items 4 and 5.
Movers broke my headboard because they were negligent. Company offers $50. If I knew that I hired an unreliable company with inexperienced movers then I guess I would’ve purchased additional insurance on top of the over $3000 that I spent for the move.
Ease of hiring, and they showed up promptly to pick up items to be shipped.
Everything was straight forward and clear. No upcharges or surprises. I felt very confident that they would handle our move with care!
The provided excellent service, they were very dependable, well priced, and really hard working dedicated movers. It was the best experience we have ever had moving. They were great to work with, and we feel very blessed to have found them .
When Craig Van Lines comes to your house to evaluates your move, everything is documented on a computer and before the representative leaves he will provide you with a quote and explain the quote and move process. You do not have to put down a deposit which was fantastic for me. If you have any questions call the office and the staff will answer your question in a very professional manner. My total experience with Craig Van Lines has been outstanding.
Well, we started out late, more than an hour after the “window I was given” which was ok. The foreman was strong, courteous and knowledgeable. The other two did not speak English so it was very frustrating. The woman did not pack or unpack carefully. On arrival, she just stashed items in closets and rooms where they didn’t below. She was in a hurry to unpack picture frames, and just stacked them, causing several to be damaged. The foreman eventually corrected her. We paid for three people but actually got 2-1/2 because she didn’t move anything.
Every contact was easy and informative from the office staff to movers
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Fred and Leslie are awesome, we were given great service, they were able to accommodate us on a last minute move and their pricing was great.
I will never use a moving company, the only time I have had no issues is when I pay for a pod and hire packers.
I think Craig Van Lines is great.
They were responsive, professional, and did a fantastic job! Highly recommend!!
The team from Craig‘s made a very difficult double move so smooth, and they were so supportive and creative about solutions we needed to have in place. I’d never use anyone else.
This is a local company and they can ship Nationwide without farming out the move to the large Nationwide movers. They maintain control of your belongings and they have a vested interested providing good customer service.
From start to finish, the process was smooth. Cindy was helpful, attentive, and responsive at every turn. Eddie was fantastic! He & Jorge were thoughtful and careful with my things. My sister received the shipment the following day. She said both Eddie & his assistant (I did not catch her name) were great. I would recommend Craig Van Lines to anyone needing their services.
Always very professional and accommodating. We have now used them for four moves in a row, and prefer Craig over other movers, particularly in the military. Several of our military friends have used them as well.
The delivery was not on time for the date we agreed on. The people who were offloading left early, in my opinion.