The installer was great. He did the whole thing by himself & it's beautiful.

We are happy with the install but not with the tub.

Mad City Windows & Baths installed all new windows in my house last a week ago Tuesday. Rich & Hunter Rager & John Holliday did a fantastic job with the install and had it done in a day! They were pleasant & efficient as was Dustin Arnold, the field rep who came becuz I had an issue with what I was expecting would be done with the interior window trim. It was my understanding with Ryan Guisinger that they were going to replace the interior trim as well due to mold issues. Unfortunately it wasn't written into my contract, so didn't happen. They did use mold kill spray & Dustin advised that I seal the interior trim with Kilz & paint to do a total mold stop. There won't be any more mold spread with the new windows fortunately. Dustin did give me a credit for the misunderstanding and also reimbursed me for the pizza lunch I bought for the guys.

Overall, very pleased with the process, people and character of the team. Glad to have some high quality windows with a lifetime transferable warranty. Thank you!

Mad city is a great company with awesome products and services!!! I highly recommend them.

Professional and very knowledgeable

All

Quick turnaround on order to installation. Friendly

Organized. Professional. Punctual

We have never been so blown away by any company for the impeccable job the Mad City Team did for us. We highly recommend them.

Project well done and on schedule.

Satisfied from start to finish!

The process went well from beginning to end. Everyone we dealt with was very professional and worked with us to get just what we wanted.

all the timetables were adhered to and there was good communication regarding arrival of installation and measurements etc.

It only took them a day to complete.

I like the product and the installers were great. I did have issues post installation. Customer service is a major consideration for me. When I reported my problem on a weekend I had immediate help. The follow up team has been responsive and very concerned about what happened and have gone an extra mile to take care of everything

I give a 10 to the installer who was great. However i was greatly mislead by the salesman or the office which stated completly different stands on an issue that came up, leading to great distress for my family and myself.

The look of the cabinets are beautiful.

The installer was polite, explained everything he was doing and left the bathroom clean.

I absolutely recommend Mad City Windows & Baths of Columbus to anyone and everyone who needs or wants to have new windows put in. You won't be disappointed.

Very beautiful,happy and very satisfied I feel safer now getting in and out of the shower again thank you so very much.

The whole process from sales to installation and cleanup was superb.

I don’t have anything bad to say – they showed up and did the job quick and well. A little debris was left over in one of the rooms, but nothing worth fussing about.

can’t say enough how we love our shower , especially the installers Andy and partner

I have already told 4 of my friends about my new walk in shower, and the company that did the installation.

I would recommend Mad City, but I would also tell them how responsive the customer support team is if any issues occur. That is so important for people to know when a business is not just interested in the installation but how they respond to the customer when issues occur.

Very happy with Mad City from start to finish of our whole project.

The whole process went well and we were very satisfied with the results.

The grout doesn’t match and it doesn’t look as good as it could for the cost of the project.

The sales representative was very thorough. He explained everything in great detail. The installation guys were prompt and clearly explained what they were going to do and asked questions to water shut off. Both were very polite and professional looking, and did an excellent job with the install.

Salesman, Chad Bailey, was exceptional. He was very knowledgeable of the product he was selling. The install team was very polite and courteous.

The entire experience was met with professionals.

This is the best experience I have ever had working with a contractor. They give customer's needs the highest priority on the project, and they work hard, cleanly, and very efficiently.

It was very well installed, and no mess was left behind. I would recommend you to anyone.

The entire experience from beginning to end was smooth and hassle free. Everyone was very nice and personable as well as very informative and knowledgeable

Very happy that we decided to update our bath to a shower. The salesman listened to what we wanted and helped us design something that made both my husband and I happy. The completion of the project exceeded our expectations, it only took them about 6 hours to complete it.

I was so amazing how everything turned out,my shower look so wonderful,thank you Mad City for making my dream come through, Respectfully Edna Creagh From Marion Ohio.🙏most of all thank YAHAWAH through his only begotten son YAHAWASHI AHMAN and I pray that all of you have a blessed and glorious day ,STAY BLESSED.

The two gentlemen who installed my four bedroom windows did an excellent job. They explained anything I needed to know, showed me how they worked when they were finished installing. I am very happy with my new windows!

Follow-up service not good.

Everything progressed just as sales rep proposed...from a to z...his presentation through installation. Could not be happier!

I will have no problems in recommending Mad City Windows and Bath. There was only one glitch with one window that didn't get ordered mistakes happen.

We love are new walk-in shower and the installer was very professional and courteous.cleaned up when left for the day very pleased with all the work done, the shower is fabulous and beautiful