They provided excellent customer service from beginning to end!
They were very nice. They did an excellent job. I’m very happy with the work they did. I’m happy with my shower. I’ts beautiful.
The doors were installed in spite of Covid, in a timely fashion. They have been fantastic since being installed.
for the money i hpoe it holds up like they say the material is nice but not the qwality i was expecting
A little late for a performance job review, Job was done in November of 2018 and this is now January of 2020. Nothing was said that if the plumbing was not right/or did not line correctly that I would have to get a plumber, Very disappointed, in the time to receive answers on the calls of the mis-communications.
Remodeled our bathroom making tub and shower into a walk-in shower. Looks nice but wall behind the shower is not a sturdy as I was led to believe and faucet started leaking recently. Not a good value for the money.
Finally got it done and we are glad it is over. The end result is what we wanted but getting CL to deliver was not easy and we were lied to on more than one occasion. 1. September 14 - The salesman told us the material we wanted was in stock. Untrue. 2. September 16 - We were told by CL personnel our material had been ordered. Untrue. In fact, CL didn't order our material until September 28. They did this in order to wait on payment from our finance company so they had money up front. This put us in the classic uncomfortable position of dealing with a contractor who had already been paid in full and felt comfortable completing the job when they felt like it. 3. September 30 - We were told our installation was scheduled for October 22. Untrue. By the time October 22 came around we were given three different stories why CL could not make it. 4. We were told by the CL salesman and CL personnel that our installation would be performed by CL employees. Untrue. In fact, our installation was done by Handyman Supreme who we could have contracted directly and not had to go through CL at all. 5. We told CL we were only available on a Monday or a Tuesday. CL assured us they could handle those days. Untrue. Our installation had to be done on a Wednesday because of CL's no show on October 22. I had to cancel work appointments so I could provide CL access to complete the project. CL did their best to schedule our installation when they knew we were not available or would be out of town. Their intentions on scheduling approached the point of malicious behavior. And speaking to the females at CL on the phone was an infuriating experience. I am an independent contractor also in the IT industry. The CL salesman solicited me for referrals to my business contacts. I would hesitate to refer anyone to Colorado Living. Don't get me wrong, the work was well done. But CL made obtaining the work and the product as difficult as they could. One final note: We were told by the installer not to use the shower for 48 hours. Kind of makes getting ready for work troublesome. And now that we have had a chance to use the shower we have determined they cut the drain pan 1" too narrow and the curb 1/4" too short.
I was pleased with the work and, so far, I'm pleased with the product.
Andy told me that he had installed walk-in tubs for years before he switched to the sales side of the business. Therefore, when he looked at my 40 gallon water heater and said "it will probably work okay," I am sure hew was well aware that I would need a 50 Gallon tank to fill up the tub with hot water. He should have also told me that there are no 50 gallon water heaters make for mobile homes at this elevation. Now I have a very expensive tub that I am unable to use unless I pay an outrageous price for an on*demand water heater that will take forever to fill the tub.
Of course, I would recommend Colorado Living.
I'm sure a lot of the jobs they do, they do a great job, but we just had some issues. Also, we had some flooding during the work as well. The guys didn't turn off the water, so it flooded into my piano room, which I'm sure doesn't happen often, so I don't want to put a bad rating online.
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