I do not like leaving negative reviews and have made several calls to give Collis a chance to respond, but my calls have gone un-answered. I was not happy with the finished result or the tar stains left on my house and nails in my yard/driveway following installation. The salesperson I worked with suggested I have a black eve drip and I agreed. Unfortunately, when I received the contract it noted a white eve drip and I didn't catch the error. Ironically the salesperson called me back to confirm an item that was listed as TBD on the contract, but didn't remember or mention that he had suggested and I had requested the black eve drip. The roof was installed when I was planning and attending my mother's funeral and I was not present to see the wrong color being installed. When I said something to the salesperson he simply blamed me for not changing the contract and offered zero remediation. I am still upset when I pull into my driveway and see the white eve drip.
My second concern, which is more serious, is that I have a leak in my new roof. Collis sent an inspector out to evaluate and he told me that the flashing had been damaged somehow and water was getting in and that Collis would make it right and fix it. This was in October. I have since called Collis and have never heard from anyone on the repair team to come and make the repairs. I understand that it is still a very busy time with damage from Hurricane Ian, etc. but am disappointed that I still have an active leak in my roof and have not received a return phone call. I hope that this review does not hurt my chances to get my roof repaired....
Recognized Excellence - Jim Boyd was the individual who inspected my roof when I reported a leak and he was extremely professional and took the concern seriously and found the issue. Katie in the St Augustine office has also been very kind and helpful but I think that some things are outside of her control.
Recognized Excellence - The supervisor provided excellent communications throughout the process.
Recognized Excellence - I'd like to recognize Ken from Collis Roofing for his exceptional service. He was great to work with.
Areas Of Satisfaction - Collis Roofing, met my expectations by doing everything by the book.
Additional Comments - We were very pleased with Collis Roofing.
I would recommend Collis due to quality of work. I will give a warning about the lack of coordination and communication
They were very professional. Everything was done exactly as they stated. We had no issues and minor bumps were handled well.
Recognized Excellence - I would like to recognize the installer and Katie for their exceptional service. The guy who was in charge with the work was excellent. I was very pleased with him.
Areas Of Satisfaction - The workmanship met my expectations.
Additional Comments - We were very happy with them, and we would recommend them happily.
Recognized Excellence - There is no one I'd like to recognize specifically. Everyone I dealt with was fine.
Areas Of Satisfaction - Collis Roofing met or exceeded my expectations with the quality of work on the roof.
See below at #12: Areas of Satisfaction
As a property owner, they are always professional. Work is always exceptional. The worksite is always left clean after the work is completed. I would highly recommend Collis Roofing to a friend.
Recognized Excellence - All three people in the work office. I would like to recognize the work manager, the branch manager, the DM., and office sales manager. They were all absolutely fantastic to work with.
Areas Of Satisfaction - It would be nice if they can have somebody to refer for wind mitigation.
Additional Comments - Just as an investor, Collis Roofing happens to be fantastic. Keep up the great work. I really appreciate them.
Safe - I was out of town, but my neighbors said everything looked fine.
Areas Of Satisfaction - They did a good job.
The only problem was a number of nails left around the house resulting in a flat tire on one of my vehicles plus a washing of their tools with gasoline in a grassy area resulting in a dead spot
Areas Of Satisfaction - The quality of the service was good.
I am pleased with the final result by Collis Roofing.
Recognized Excellence - Yes, the guy who came and had the roofing crew head return and fix all the mistakes he found. Unfortunately I dont remember his name , maybe Jonathan, I'm not sure. He was excellent.
Areas Of Satisfaction - I'd like to thank the crew that came here fro. Orlando that rectified the mistakes made by the roofing crew , cleaned my neighbor's garden next door. And especially the great guys that took care of the gutters. They were awesome.
Workers were prompt and professional. They were definitely there to get the job done!
Clean - At the end of each day, the workers walked the property picking up any trash or debris they may have left during the day.
Safe - Very conscienscious of their sourroundings.
Quality Of Materials - Everythgng seems good. They even credited back to our qccount any materials they had ordered and not used.
Recognized Excellence - Ken Dean was very professional and made every effort to meet our needs.
Areas Of Satisfaction - The look of the roof - very professional
Additional Comments - Was looking for a family-owned business when I found Collis, I've always been pleased with those who work so well as a family. Family seems to take more pride in what they do. Plus I loved your commercial. It does its job. Right now I'm waiting on two things that will complete this project - in a very position light - They are: 1) Your tech to come and fix a small section of flashing - which us bent. He's coming on 10/9.
Communication - ken is on top of his job
Quality Of Materials - Yes
Quality Of Workmanship - Yes
Professional & Organized - Very organized
Schedule - They were on time
Recognized Excellence - Ken and the roofers
Areas Of Satisfaction - The whole roof and the clean up
good work at a realistic price..
Even though you may look at a website that does not mean that is what you are going to get the quality of work they have posted. Do some research and get referrals from companies and reach out to those people they have done work for.
Areas Of Satisfaction - I was satisfied with all areas.
Recognized Excellence - I would like to recognize the whole crew.
Additional Comments - I am really satisfied!
After receiving four quotes and doing some research, we selected Collis Roofing for a very large roof replacement. Ken, the sales professional I worked with, could not have been any more helpful in attaining all the information we needed to follow through with our decision. Collis adhered to the schedule and took care of all requests, and the roof (and gutters) look fantastic. Not many in our neighborhood use Collis because of our location in New Smyrna Beach, but my guess is that they will start to do so more. We’ve gotten nothing but compliments about how well the roof turned out.
Areas Of Satisfaction - Working with Ken was the highlight since he is an exceptional person. One does not meet someone as nice and helpful as Ken very often.
Recognized Excellence - Ken Duquette is an extraordinary professional. He answered all of our questions, responded to all inquiries and provided detailed helpful information. He also was fun to work with and I trusted him completely. Ken exemplifies the best quality person one could find in this field, and I’ve no doubt if something came up in the future that I could not contact him and Collis.
Quality workmanship and materials!
Areas Of Satisfaction - How fast work was completed and quality of workmanship!
I would not recommend Collis Roffing to anyone. I was not satisfied with anything they did.
Collis Roofing is definitely the most courteous and professional roofing service I've had so far!
Professional & Organized - They are one of the best companies I have worked with so far.
Installation Crew - I have never seen anybody work that hard! They did my roof in one day, and it looks fantastic!
Quality Of Workmanship - Definitely! It looks good, and they came back and cleaned up everything; very clean and professional.
Problem Resolution - I didn't have any problems. They were well organized, came and got the job done, cleaned up and got out of there. I didn't think they could do it, but they did.
Likely To Recommend - Definitely, I will recommend them to anybody! Collis Roofing is definitely the most courteous and professional roofing service I've had so far!
Areas For Improvement - They did everything they said they were going to do.
Recognized Excellence - I would like to recognize Ken and his work crew for their exceptional service.
Areas Of Satisfaction - Excellent workers with great communications and great work
Recognized Excellence - all the crew members and supervisor Bruce
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Collis Roofing St. Augustine as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys