I started my journey with cochran exteriors on March 24 2021 and they didn't finish it until September 29, 2021. The salesman lied to me about cochran crew will be the crew performing the work, come to find out it was out sourced to crew they hired off of home advisor. The roofing crew showed up at my residence at 545 am unannounced. Cochran had no control over the crew, the crew member informed me they didn't work for cochran. The crew destroyed my yard, broke driveway lights, and had to replace all of my gutters accept 3 of them. My skylight wasn't sealed properly and it leaked causing a massive amount of water damage to my bathroom. My bathroom was a demolition site for a whole week, communication was awful between cochran and various outsource contractors. This whole project from start to finish was a nightmare!
great on time on price
I will never recommend this company to anyone I know. The work was done sloppy and several items had to be redone.
I had a fantastic experience with Cochran. The job was clearly communicated and the price I paid is exactly what we initially agreed upon. We’ve received numerous complements on the work they did. We will be using them for any future projects we have.
Very professional and efficient installation of our new roof and gutters. Tore off and replaced entire roof in one day. Took off and replaced gutters and gutter guards in one half day. Reasonably priced compared to 5 other quotes we got for the same roof. Very satisfied with finished project. Highly recommend Cochran Exteriors for roof and gutter installation.
Awesome experience! New roof is great and I have already hired Cochran for another project. Highly recommend!
We encountered a small "hiccup" after the roof was installed. Once this was taken care of, we are happy to say that " we have the most beautiful roof, gutters and soffits that we have ever seen"!
Corey was the best!! He set the bar high for the other companies we price shopped with. Nobody else came close to Corey’s care, knowledge and communication. We were thoroughly pleased with Cochran and would recommend them to anyone!
The entire process went like clockwork. It was a great job that was wonderfully done.
Bad communication skills and prolonging the completed job.
Todd walked me through my options for replacing our roof and never tried any pushy sales tactics, which was greatly appreciated and different from the other salesmen I dealt with in this process. He was there through the whole process including checking in at the end to make sure everything was done to our satisfaction. The work crew did a great job and my new roof looks great! I'm very pleased with my choice to go with Cochran!
I am satisfied with everything.
These guys were fantastic! The sales guy, Jeff Hudnall was awesome. He made it very convenient to get all of our paperwork done and in a timely manner. He went out of his way to make his schedule work around mine. The install crew was awesome. They were fast, professional, showed up when they said they would be here, and finished ahead of schedule.
Cochran's staff was very knowledgeable and identified problems that other people had missed in the past. They gave us a top quality roof and we were very pleased with the finished product. I will definitely be calling Cochran again.
I was not pleased with the installation crew or the schedule they kept. The job went on way too long.
Just from my experience I would not but the quality of the work was good. If someone asked if they did a good job I would say yes but you better be standing over them when they are slapping the paint on.
I highly recommend Cochran Exteriors for home renovations and home improvement. They epitomize professionalism and expertise. I highly, highly recommend them. I highly recommend working with Jordan Turner, our site representative. He is not only knowledgeable but extremely well-versed in customer service and customer satisfaction. We are very satisfied with our experience with Cochran through Jordan.
They seem to be taking on more work than they can handle, and the quality was not what I expected.
Make sure you get EVERYTHING in writing, down to the smallest detail.
Make sure every item is detailed in the quote, and plan on managing them to complete all that is promised. Not the cheapest either.
Jimmy, my salesperson was very knowledgeable and did a great job.
They did a good job. The clean up was good and they were professional. I am very happy.
They were totally professional, helpful, and knowledgeable, and I would definitely recommend them to others.
They are very professional and timely. I am highly satisfied. Everything was beyond my expectations.
The sales team was very friendly and easy to work with. They checked to make sure the job was done to our satisfaction. Excellent job.
I like not feeling like I have anything to be concerned about now that they handled they job. There's always something to fret about in a home but I believe this is one thing I can leave off the list now.
Outstanding quality, superb service!
The folks that came out were very friendly, nice and easy to work with. Doing a roofing job isn't a fun experience but they made it as painless as possible.
I was very pleased with everything. Chris did a great job at explaining what options we had and the benefits of the offerings.
We had outstanding service. Their quality and professionalism surpassed our expectations.
They did a good job! I would recommend them to anybody.
Luke Gilbert was very knowledgeable and helpful. We are very pleased with our roof. The crew that did the roofing was very good. They did the job all in one day and did a good cleanup when they were through. Our experience with Cochran was very good.
Cochran Exteriors is a great company. They were knowledgeable and on time. I would highly recommend them to others.
Jim helped us in the design and execution of a rather complicated installation of a front porch roof. Their creative solution for the project, in addition to the workmanship exhibited, resulted in a significant improvement in the appearance and safety of our front entrance.
I am very satisfied. I met Cochran Exteriors LLC at the Home Show, and they were able to pull up my home and give me an estimate right there at the show. They didn't even have to come out, and the price didn't change once they got there. It was very professional.
They were a great group of guys that really knew what they were doing
I was very satisfied.
Scott Leigh and Cochran Exteriors rate high for expertise, customer service and overall satisfaction - five star! I would not hesitate to use or recommend Cochran Exteriors.
They were absolutely perfect in all aspects, from basically the time I met them to the time the work was done and the follow-up. Everything was just perfect!
They are one of the best companies I have ever worked with!
The only problem we had was with the inside workmanship of one of the inside workmen who did the repair painting. I wasn't so happy with that .
Areas Of Satisfaction - The salesman was very professional, knowledgeable, and responsive.
Recognized Excellence - Scott, the salesman, provided exceptional service.
They communicated well. They were responsive, timely, and professional.
Areas Of Satisfaction - I had them come out and do a roof inspection, which consisted of them taking videos and pictures of the roof. Luke took the time to go over those pictures explain what he saw and give their recommendations. Once we did that they communicated well with us about the shingles that were available. They explained that they were a ertified installer for Owens Corning. They went through the whole process of how it would work. From then on they were very communicative. For example, they always called back if they had to reschedule something. I also appreciated their trustworthiness. Sometimes a company promised something on the front end when they are selling a product, but then do something else. Lastly, I liked that Luke, our salesperson, was always here. He did not disappear after making the sale. He was always checking in on us.
Recognized Excellence - I would like to recognize Luke. I also though the crew did a good job. They did the job essentially in one day. I don't even know if they stopped for lunch. They got it done. We really appreciated that.
Areas Of Satisfaction - I was impressed with how hard they worked to put the roof on. They started pretty early and didn't leave until it was completely done. It took 10-12 hours, and I thought that was pretty impressive.
Areas Of Satisfaction - I was most satisfied with their professionalism and promptness.
Appointments & Meetings - Our main sails guy was excellent.
Areas Of Satisfaction - The communication with our sales guy.
Recognized Excellence - Chis York.
Great service and great crew! They resolved issues very well!
Areas Of Satisfaction - The crew did a great job cleaning up!
Areas Of Satisfaction - I was most satisfied with the professionalism of the staff and the delivery of the services.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Cochran Exteriors LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys