Very happy with how things were handled.
I have never had to hire a service to come in and work on our house. We had a small kitchen fire which should have taken several weeks to repair and we ended up in a motel for 17 weeks! We finally had to get an attorney. The guys who worked sometimes showed up at 11 am or didn’t show up at all like they said. I’m short this was a very stressful time and I would never recommend this company.
Excellent company to deal with! Not only did they work for us, they were back for our neighbor!
I found the crew to be extremely pleasant. I felt secure and safe having them in my home. They gave great advice and made a horrible experience more pleasant.
They used my tools, without permission. They ripped out electrical instead of properly unscrewing outlets and wiring - destroying hardware that was usable. They dragged cabinets across antique hardwood floors in four different rooms, doing additional damage. They failed to cut off water to the home - causing an additional frozen pipes and another$ 30,000 of damage.
Other than one employee that was fantastic, they have not done well. They did not clean up.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Cleanway Services as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys