Overall, I am satisfied with the work done. All my questions were answered well by the onsite manager, and everything I saw looked to be done correctly. But every prior step of the process was problematic for one reason or another, up through scheduling the job itself (which ended up delayed due to "truck problems"). But once they were actually onsite, they were efficient and professional and got the job done.
The job ultimately is done and done well. I have experienced a few hiccups a long the way with two of the three jobs that I've hired them for but they have "made it right" before the job was completed.
Not the first project by Graves and certainly will not be the last!
Project was done very professionally. Excellent project management.
I got a whole new roof, but they had to come back 5 times (in 2 months) to do repairs because the roof was not done right. I just hope it's done right now and I don't have any more problems.
I really liked the sales person. I wasn't as crazy about the site project manager. And I was really disappointed that it wasn't an Oaks crew, that it was subcontracted out.
Highly recommend!
I would never recommend this company to anybody!
This crew was excellent. By far the best experience I've had with any contractor.
No
Graves Brothers provided a great experience from the first call to their sales team all the way through the final payment.
Top notch professionalism. Highly knowledgeable about product and and installation. A very good firm.
I was satisfied with the materials and the work that was done on my house. I also had the rake trim done on both sides of my house. I have gotten good compliments from friends and neighbors about the work done.
Great Job
Everything went well and I was happy with what they did.
It was a good experience, and they fixed my roof. They were professional, and even though there was a problem afterward, they fixed it accordingly.
Graves Brothers Home Improvement is an outstanding company. They are very informative. They know exactly what needs to be done and keeps you informed every step of the way! I highly recommend Graves Brothers Home Improvement for your next roofing needs!
I was satisfies with everything they did, If I had to redo it I would definitely go with Graves.
They fell short by subcontracting the work out to a contractor that didn't know what they were doing. They didn't tarp the house adequately and it caused scratches on the home. There were nails on top of the hot tub cover, that I had to cover myself. Where they removed a tarp that had fallen off of the house, nails were all in the backyard where our pet is, and chicken bones that would hurt my dog were left on the ground. Also, I had to pick up a glass alcohol bottle beside the curb.
The crew worked extremely hard, but the tear off was very messy. The tarps the the material was supposed to slide down on were torn or improperly installed and a lot of material ended up on the decks, on the lawn and even leaving marks on the siding. Lots of nails, staples and other material were around the house after completion. We could see workers using the gutters for footholds. Graves Brothers arranged for some of the gutters to be replaced and the gutter installers were also very messy. Left a lot of large, easily visible material laying around. Left metal screws and other material on the driveway.Jeremiah was easy to communicate with and did come out with another person to go over the lawn with a powerful magnet and repair one of the gutters that was not replaced. I give him a 5!
Very satisfied with all Graves Brothers employees. Great job.
Fantastic work by the team and a very prompt and efficient install. Thank you!
The experience was great, from start to finish. The estimate was thorough, they did the work when promised (in fact a little earlier than promised), the site workers were thorough and respectful, and the finished product looks superb. 100% happy with my decision to use Graves Brothers.
Lee was great reviewing my roofing options and concerns I was having with my existing. Alex was knowledgeable and kept the job on task and communicated well.
professional, on time and easy to work with
Excellent work, wonderful office and field staff.
I loved working with Graves Brothers. While wintering in FLA we lost shingles on our NY home. We were able to do everything over the phone and email to get a contract for a total tear- off and roof replacement. I told Frank the approximate color I wanted. The roof was completed before we arrived back in NY. The color was perfect, no debris on the lawn and no damage to my gardens.
Roof looks great. Never received my purchased 50 year warranty. I contacted them and got nothing in Return. Its been 4 months
They were excellent.
Graves Brothers Home Improvement has been quick to reply to any questions we have and have been helpful throughout the project. We are happy with the products and service.
Quality and service performed the way it used to be!
They were amazing! I had an emergency, and they came the next day. They got it done in 12 hours. I was very blessed and happy. Rich was right on top of everything and kept me up to date.
Graves Brothers Home Improvement was fantastic! They were professional and provided high-quality workmanship. I highly recommend them!
Graves Brothers was a pleasure to do business with for my new roof.Steve Miller keep the lines of communication open and let me know what was going on every step of the way.we sign the contract rate during the covid-19 pandemic and we're anxious to get it taken care of as soon as possible. A few very minor issues had to be tied up after the job and Steve took care of it in a prompt and professional manner. We are very pleased with our new roof and the value that we paid for such a good product.
They came when they said and finished on time. They also were very careful not to damage my gardens.
Everything was quick smooth and no glaring issues.
Steve that works for them has gone out of his way to do estimates for other things like siding. The company is great and I've gotten more from them than other companies. Steve travels a long way to make special trips and goes the extra mile.
Graves Brothers Home Improvement did a great job! They were easy to work with and I highly recommend them.
They were professional, on time, and reasonably priced.