Very quick. Great warranty
They were very professional.
Be careful with Chappelle Roofing. They might have a good product and do good work, and the agent may seem personable in the beginning, but after the contract is signed it is a different story. My neighbors experience was similar.
Great quality, professional service
If Chappelle Roofing would do a better job of scheduling, then I would highly recommend them. I am very happy with the work, but I am not happy with the lack of communication. The work crew did a great job. The materials seem to be good. I am very happy with the roof, which seems to have held up well with the storm we have had. My neighbor is not happy about some of the fascia work that has not been addressed, and the lack of communication is not desirable. We had people scrambling to get their cars out of the driveway so they would not be trapped in it. It was a ridiculous, silly problem that should not have happened.
Given what I have already mentioned, I would give them four stars.
They were very professional, and I would recommend them to do your roof.
This company has consistently shown a lack of care and concern for clients' inquiries. Chappelle Roofing presents itself as a profit-driven organization that refuses to take customers seriously, nor see the value in customers. From their lack of communication, delayed responses, not adhering to their deadline, and accusatory comments toward clients, they should consider reorganizing to be more customer-focused.
The staff and installation crew at Chappelle Roofing far exceeded my expectations in the quality and value of the replacement of my roof after Hurricane Ian.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Chappelle Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys