Overall experience was not satisfying

The salesman was very knowledgeable and polite and answered all my questions, so I felt secure in my decisions. The crew that came to replace the roof, where pleasant and professional and did a superb job from start to finish.

It started off rough with no communication from our first rep for weeks. Once Ray took over it went better than I could have imagined. Great communication, laid out the plan and timeline and did everything he said he would. The quality seems to be great so far but Ray is the primary reason for 5 stars.

A+ service and attention to detail from beginning to end. High quality, good price, good financing, good discounts where applicable, worked with insurance company requirements. Good warranty.

Fast work and excellent attention to detail.

Communication was bad

Professionalism of the team

Carlos really sealed the deal. I felt he was honest, knowledgeable, and actually got up on the roof to have a look before he gave me the estimate. He didn't try to upsell me, and agreed to reuse my skylight. There was no pressure. The crew arrived a few days earlier than expected and were very professional. I appreciated the pictures sent to me showing the work done. All in all, I think Chappelle Roofing was the best choice for my roofing job.

The process was simple and quick. Jess was knowledgeable and clearly explained next steps and did a good job at keeping me informed.

Fast

I simply do not recommend any service providers.

The owner and owners wife and office personnel are not professional, do not operate accounts correctly and but the blame on the client. YOU provide a service and ensure you are doing your job correctly!!!

Absolutely, I have some business cards if anyone wants work done..

The most efficient company I have ever worked with. Very high quality work and priced fair

Yes took 4 week and is still not finish.

I cannot - Carlos was a train wreck. Communications were lacking and he was disorganized - he did not respond to calls in a timely manner.

Overall a good job. I was frustrated during the process that the foreman came when they started, left midday and never came back until the last day. Everyone else spoke Spanish and was a worker bee. I really would have been more comfortable to have had an English speaking foreman on the job the whole time like other roofing companies I have used.

I was very impressed with everything being completed in one day and not having to have a mess. They were there in the morning and done in the afternoon. It was a pretty good experience.

They were supposed to complete our roof in 2–3 days. It took over a week, and they damaged the inside of our garage. There were nails coming through and holes in there. We had to keep asking them to repair it. We couldn't communicate with the roofers because they couldn't speak English. Furthermore, we had to keep calling the office. It was a nightmare.

Love our roof, Great job.

Very quick. Great warranty

They were very professional.

Be careful with Chappelle Roofing. They might have a good product and do good work, and the agent may seem personable in the beginning, but after the contract is signed it is a different story. My neighbors experience was similar.

Great quality, professional service

If Chappelle Roofing would do a better job of scheduling, then I would highly recommend them. I am very happy with the work, but I am not happy with the lack of communication. The work crew did a great job. The materials seem to be good. I am very happy with the roof, which seems to have held up well with the storm we have had. My neighbor is not happy about some of the fascia work that has not been addressed, and the lack of communication is not desirable. We had people scrambling to get their cars out of the driveway so they would not be trapped in it. It was a ridiculous, silly problem that should not have happened.