The windows are definitely a quality product.

The installers showed up late and had the wrong windows asked if we could reschedule, our animals were locked up so we told them no.

We were poorly treated by the company management personnel in the Tulsa office. The slider door shipped for our order opened from the wrong side, even after they came out and measured twice. We let it and five windows be installed but had them order a door with the correct pull. We did not sign a certificate of completion at that time. After eight months hearing nothing, we were contacted by the company finding out they never ordered a replacement to correct their mistake. Since we did not sign a certificate of completion we eventually began receiving calls from their office regarding the need to sign an addendum reflecting the door opening from the left not right in order not to void the warranty someday. We agreed to leave the mistake in place and signed off on completion. The initial installer was terrific trying to satisfy us but the corporate personnel were very unprofessional!

From beginning to end everything was done to perfection.

Everything went as expected. Installation crew exceeded our expectations! A big thank you to Garen!

After signing the contract we were told that it would be about 2 months before the installation would be finished. We began making payments on the windows that were sitting in their warehouse for over a month before starting to install them, the job took over 9 months to get finished.

The team that put the siding on was fantastic and wonderful. However, the sales team has been difficult since the beginning. I had to get ahold of higher ups to iron out an issue that shouldn’t have even happened.

I didn’t like that we had to finance this when we had cash

WE LOVE OUR NEW SCREENED IN PATIO, BEAUTIFULLY DONE. THE INSTALLERS WORKED FAST AND HARD. MANAGEMENT COMMUNICATION IS EXTREMELY POOR SO KEEP AFTER THEM AND BE SURE THEY UNDERSTAND YOUR SCHEDULING AS WELL AS THEIRS.

We were very happy with our salesman and installer; but your customer service blew your chances of recommendation to anyone. It’s too long of a story here, but here’s the skinny of it: We’ve been told for almost three weeks that someone would get back to us “tomorrow” concerning our patio door. We’ve not been contacted by anyone thus far, and we’ve been the ones reaching out, NOT Champion of Tulsa.
We understand we aren’t your only customers, but we are paying a pretty penny for your services. A return phone call and a resolving conversation is the very least customers should expect from a reputable company. So we contacted another company to install a new patio door to replace yours that was damaged, instead of waiting one more day for your return phone call, Guess you LOST A SALE, Champion of Tulsa.

Love the windows.

The windows are beautiful and every step of the process was so quick. Everyone involved from the salesperson to the installation crew were incredibly nice.

Nice and good working

The overall experience of dealing with Champion policies of paying for items ordered but not yet received is not acceptable and I will never us a company doing business with these policies again.

We have no complaints. Entire project was done professionally.

Not at this point.

I really don’t know if you want me to fill this out because my experience was really crappy. We ordered our windows in October after several phone calls they were not installed until February. At that time the large screen on front was not in the frame tight so they ordered us a new one and said they bring it back. I have called and checked on it a couple of times and I’ve gotten no response. As far as I’m concerned, I would not use Champion Windows again. I am not mad at any Individual just mad at Champion.

This was the worst home improvement experience of my life.

Champion was quick to respond and schedule a sales call. We provided a $40,000.00 down payment and waited six months for project to start. Promise was project would take 8-12 weeks to complete. I had to consistently call to get updates. Once project started progress was slow.

This is the only review of Champion Windows & Home Exteriors you should ever need. On September 25 Champion removed our upstairs window and replaced it with what you see below. It took them 18 days to reorder the window once they knew it didn’t fit. I received a call on December 4 telling me the order was never submitted to be built and will take an additional, minimum 4 weeks. It is now January 16 with snow in the ground and sub-zero temperatures and I still don’t have a window. Since September 25, I have spoken with their customer service, local installation manager, Director of National Ops Support and the CEO of Great Day Improvements, the parent company or Champion Windows. Throughout the entire process not one person wants to take responsibility, apologize or offer any assurance of when the job will be completed. At this point we have paid 90% of the cost of the project (2 other windows were installed) and am just stuck without recourse. All I can do at this point is provide this information to others and suggest you avoid Champion Windows at all costs.

Delays and quality issues

Isaac Cook was awesome and answered every question we had and the installation crew was quick and did a phenomenal job

Everyone the sales person installation, crew and office crew were very helpful

Just friendly all round

The whole process went smooth. We love our new windows!