It was told to us by salesman that the window and siding they installed was energy efficient and we could take it off our taxes, When we tried it was not true. Had doors put in and was told the same thing, not true also. Was very disappointed, they should have offered a refund or something to make up but didn't probably won't use them again, but they do good work and clean up after it is complete.

The windows are pricey but are good quality. Certainly much nicer than my old windows. I only replaced half for now because of affordability, but I'm eager to replace the other half through Champion once I finish paying for the first half. The windows look very nice, and I can open and close them all one-handed because the locks turn easily and the slide up and down in the frame is effortless.

Probably not

This job took way longer than originally estimated and we had issues with the project supervisor to the point we escalated our concerns. The workers were nice and answered questions when asked, and the quality of work seems to be good however the hours per day spent on the job site was frustrating.

The windows that we bought are high quality.

We were lied to about them having a crew and only sent 1 installer out for our siding and it took twice as long as we were told. When it came time for our windows the installers did not center the windows and reassessed them into the walls so we are no longer able to hang our blinds.

Great windows and fantastic customer service

I had a great experience with champion windows. I have already recommend them to some friends! Dave Strydom was a great knowledgeable salesman and the installation crew were clean and professional

It just took so long and not everyone was on the same page. I talked to people from Colorado. Chicago and Kansas City about the project and it seems like there are too many upper management people involved. Mike, who came out and measured the porch and kept me updated was the only consistent person that I worked with.

Quality, efficiency, timeliness and professionalism were all part of the services rendered by Champion.

I high windows, siding and sunroom Would do the roof. I would have a whole Champion house. I am highly satisfied, very pleased, top-notch five star rating in my opinion.

Very professional sales and installation. Windows look great.

I would recommend champion to anyone needing windows

Definitely worth the investment in a functional entry point to my home. I feel much more secure with this patio door than the original one that came with the build of the home, from 1973. It was falling apart.

I have already recommended Champion Windows to a potential customer. The quality of their service is excellent.

I had great experiences with champion

Workmanship was well done. Missing part of the threshold, but will be fixed this coming Tuesday.

Have used Champion for Windows, siding and doors in 2 houses and a condo. Always a great experience with sales, I installation and service.

Good people, sales and installer

Product quality on the windows and sliding door were horrible. Installers were very good, because of the quality of the product I cannot recommend.

Terrible customer service.

I would recommend Champion Windows and, in fact, have done so over the past few years.

I felt some high pressure to close the sale on the initial visit. Would have preferred a period of time to consider the estimate

The product is a good product. The team that supports it from the installation to the follow up leaves a GREAT deal to be desired!

Nobody I know needs this at the time, but will recommend if asked.

The work was scheduled quicker than expected and the workmanship was outstanding. The crew were friendly and respectful, did an excellent job installing our windows, and cleaned up after. Couldn’t have asked for any better service.

Overall a very satisfying experience replacing windows for the first time in our home. From sales, support and install, we feel happy with our decision to hire Champion.

KEYS DO NOT WORK

Our experience with Champion was top notch from beginning to end. Salesman, and installers were great! Very pleasant experience.

When we had our windows installed, one was broken, and they came out and replaced it with no problem.

I believe the merchandise is good, however had a couple of issues and the whole recommendation of brand will depend on how those issues are handled.

Window guys ripped hole in siding, but siding guys fixed it. Accidents do happen, all in all so far everything seems to be OK.

I love my new windows, but one kitchen window does not lock properly. It needs to be fixed.

They are not timely. I signed on April 10th, and two months later, I don't have my stuff. I text daily and get different answers. I am still waiting.

They are kind and professional.

Great work and great employees that do great work with very good clean up after job is done. I would strongly recommend Champion Windows of Kansas City for any job.

We think the windows improved the appearance of our house. It only took one day to put them in. We had only replaced part of our windows because we are retired and on a fixed income. Before the end of the year, we plan to order the rest of the windows and have them replaced.

great quality and professional installation

Never.

Poor communication. Sold us windows then said they're not available in that size and we had to reselect.

This is the second time I have used Champion Windows for replacing windows in my home. The salesman Davis Hesdorffer, listened and participating in recommendations for my needs. He did not oversell or over promise. It was a pleasure working with the “team” at Champion and will not only recommend them, but if I need additional windows replaced, will use them again

They did a good job!

I was particularly impressed with the installers, with how they handled it and quickly handled it. Everything the company said would happen when they said it would. I like that.

The product (windows and doors) is great and the people were pleasant enough to work with. My dissatisfaction comes from the complete lack of communication during the time we were waiting on our front door to be re-done. The initial measurements were incorrect x3 times. We were also told that the new corrected door would be a "rush". The door was not installed until 9 months later. If I had not followed up often, I feel like we would still be waiting on the door. The Install team was ok to work with. No one ever proactively reached out to me regarding a status update with out prompting.

We haven't heard back. They were supposed to call us back to follow up with us about the sliding glass door. I have not heard from the, yet.

I am likely to recommend Champion Windows to a friend because they have great customer service, a great salesman, and great installation.

Champion has always been easy to work with and great products!

Despite the higher price, I chose Champion because I thought the job would be done quickly. Instead, it took about 11 months from order to final completion.

The whole process was effortless. The salesperson was friendly, helpful and informative. The installation crew was professional, clean, and polite. They cleaned up after themselves. There was no large debris in my yard after they left. There were no scheduling conflicts; in fact, they called me to mitigate weather concerns.

I have no intention of recommending Champion and outright discourage business with the company for multiple reasons. Please reference BBB Customer Compliant, MANY customer service calls and social media review. Our account and project file could be used as a very complete teaching basis for improvement across many company areas!