Was overall disappointed with the experience versus what I paid. On the positive side, the salesman and the installation manager REALLY helped me get our windows installed after my dog completely broke my large picture window in the front room. That was great.

However, overall I’m just not so sure I’d spend the extra money if I had to do it again. The 2 installers didn’t speak English as their primary language and one didn’t speak it at all. This led to some miscommunication and confusion. The one who did speak decent English left at one point. I have no idea where he went or why. When the other didn’t speak English, and was at my house by himself, it made it a little awkward. I asked him where the screen was to the new large, sliding window was, and he told me I didn’t have any. Of course we had to communicate through a translation app so not sure he completely understood. I called the installation manager who told me I didn’t pay for a screen and those are extra. How do you spend over 3 grand on a window, that opens on both sides (vertically), and NOT have screens?!? Not only would bugs come in but it would be a safety concern with children (or dogs) getting out, or worse, burglars getting in. As the installers were wrapping up, they put screens in, which just made me that much more confused.

The other window I had replaced was a window with wooden trim in the shower of the bathroom. The reason we wanted it replaced was because of the wood rot. We were told the rotten wood would be removed and a new, frosted window would be put in. This was the reason we decided to get this window replaced too. Well, most of the wood was removed. The rest of the wood just got caulk out over it. So irritating to spend this much money and not get what we wanted/paid for. Very disappointed that a company that prides themselves on customer service would drop the ball like this.

I am very pleased with my product, the salesman’s explanation and the experience of the crew and everything that Champion Windows did for me. I got them in a very reasonable time and they scheduled it in a very reasonable time. I am highly satisfied and would recommend them to anybody.

Installers did a great job placing & wrapping the windows. High level of attention to detail.

windows look fantastic what a difference
it made in the look of my house
super job 👏

The installation/window manufacture was less than expected.

The color of the windows did not match the screen frames.

One screen had paint gone, under the sticker, where it could not be seen until after the sticker was removed.

The stickers had to be removed from all screens, and the adhesive film left on the screen frame could not be easily removed. I used Goof Off, what would other customers use?

The glass part of the windows all had some finger marks or caulking on them. As 3 of 4 are on the second floor, not all glass outside has been cleaned. Which if I find that it cannot be removed, it may be on the inside of the double/triple pane windows. I'll really be upset if I find that.

I don't understand why the installer doesn't remove the stickers and wash the glass before they leave, or come back in a few days to complete the work

The installer was very pleasant and did a nice job on the basic window installation.

Sorry it took me so lone to get back with you my moms been in the hospital. The men were very nice and polite. They cleaned up after themselves

See below

The price was reasonable and the installers did an excellent job. They cleaned up everything and I could not even tell that anyone was there. The windows look perfect and was better than i expected.

The staff was very friendly, the windows look amazing, the whole process was quick and easy.

Our sales person was great. We would have given a 10 but at the end of the presentation we had to speak to the ‘closer’. He tried to use strong arm tactics. It was very off-putting

I love how my new windows look. I'm anxious to see how much of a difference I will see in my electric bill. From the salesman through installation I can't recommend Champion enough.

I absolutely loved the sales man that brought out. Very informative and great basic conversation outside of just trying to sell is stuff. Company was great at keeping us informed about what process our windows where in to get ready for install. Install was easy and they didn't make a hug l huge mess. Loved this company and can't wait to get more windows done

include trim in the install

I would recommend.

Great job and very professional. Everything clean when they left.

Love the product and the team, but it is on the expensive side.

I absolutely love the product design and all that the windows offer, but I feel like my wife and I were taken advantage of with the exorbitant price we were charged. We were taken in with the ‘buy 2 get 2 free’ coupon we had when the salesman showed up, but trust me, it did not work out that way. And I’m aware that anyone could say ‘well, if you didn’t like the price why did you buy’? And that’s a valid question I’ve asked myself many times, but I really don’t have a good answer. Again, the product itself is great in my opinion, but the treatment with price has left me feeling I would be doing a disservice to any friend if I recommended Champion to them.

The sales process was thorough and the installers arrived on time. They did not follow what was in the video and no explanation of the process was given they just went right to work. They also did not put down mats to protect inside floors as shown in the video tho they did vacuum the area afterwards. They put up the blinds afterwards but they started to put up one wrong and now I have to patch holes where they had started to install. Blinds not quite centered the way they should have been but it is okay. They also did not explain how to open the protective tabs on the windows that we saw in sales demo nor explain how to slant window when you want to clean. Video sent does not show these things. Overall they seemed to do a good job and I would recommend Champion to others.

Quality, professional

It was done quickly, I did like the sales rep Dave. The crew kept the job sites very clean. I only wish someone would have come out to check the work after.

They were so polite and worked with our needs! Love the windows and no pressure to buy.

Beautiful windows, the best part of the house, now I need to upgrade the rest of the house

I have enjoyed working with each person. I’ve had contact with that includes Scott who was my initial contact, Tyler, Cody, and most of all Jacob, Russel, and Miss Della.

Communication is the key. When setting up the meeting with our salesman Seth. Champion contacted us several times. After we signed the contract it was like they ghosted us. I had to contact them several times to find out the status of our windows. They never told me of the delays.

Everyone was very professional about everything from salesman to the installers. I would highly recommend Champion windows to friends. Thank you.

The window order was not 100% accurate the first time and it took a little back and forth to get the correct product ordered hence the 4 stars instead of 5.

Our project took 4 months to complete, and we assume it’s because Champion ordered an incorrect window for us. We asked for the “cheapest” option, which is not what we received. Also, after installation, we found shattered glass on the ground in our backyard.

My Champion windows came in and patio door and got them installed today. The windows and the patio door are made of excellent quality. I can already feel the difference in my home. Of course I’m replacing 17-year-old windows and a patio door. The glass and the construction of the windows and door are superb I also want to thank Mario and his two helpers I’m sorry I didn’t get their names for installing my windows. They had six windows and a patio door tore out and put the new ones in three hours and finished up with sealing and trimming and even put On New Shutters That I had bought in another hour and were gone. They cleaned everything up, swept, took out all the trash, cleaned all the windows and wiped everything down.I hope now that I will start saving money on my heating and cooling bills because these things are so energy efficient.Thank you again, Champion Windows I will recommend you for anybody that’s looking for windows or patio doors.

No

Very professional throughout the process.

From start to finish it was a great experience. The sales team was super friendly and knowledgeable, the manufacturing got done earlier than estimated, and the installation crew was fast, professional, and great at what they do. I am happy with the product and the service.

My recent experience had some communication and fulfillment issues.

Love the new windows!

Let them know if quality workmanship and job satisfaction is what they are looking for, call Champion.

Did an awesome job!

very happy with the whole process

I'm hoping the windows are actually worth the money, I have second-guessed my decision all along the way. 4 out of 5 windows did not fit, the old windows had to be re-installed and replacements ordered. NOT ONE PERSON FROM THE COMPANY EVER CONTACTED ME. Any feedback I received resulted from my reaching out for answers through customer service...always long wait time.

Windows are good customer service is not.

Took 3 tries to get the correct storm door

I had a great experience from start to finish. Everyone I had contact with was helpful & courteous. I really like my new windows. I had Champion windows installed in another home I owned & was very satisfied. That’s why I chose Champion again. Thank you

We are very pleased with our new Champion window!

Very good cleaned all the mess up very good work it is terrific great job thanks for all the hard work

The installation crews were the best!8

Love the product but the build process was a disaster.

Ask us after it is all said and done. It appears there may been trouble in the kansas city area with the project manager. And we have not been pleased, however getting better.

Unable at this time

Probably, overall would recommend this company.

Screens for awning windows left the factory 5/16' under size in height, installers when I pointed this out said they also noticed screens were under size in height but were told to take the windows out and install them, my only conclusion is, installation manager thought we would not notice. Working for an ISO and M1003 company for 40 years, my opinion is Champion Window company QC control leaves something to be desired.

Very terrible service post installation. Screwed up glass in windows in one room. Been waiting for months for screens.

I do talk you up to my friends and neighbors. I do not usually post comments on any internet site.