The salesman was very knowledgeable and personable, and he did an excellent job convincing me of the superior quality of Champion windows.

There were several issues I uncovered after the installers left… dirty windows, sliding door not fitting correctly, doors or screens not installed properly, etc. I called the sales person to ask him if there was a final inspection. I told him there were some issues that needed addressing. He said “ Since certified installers not sure if we do but I’m checking on it.
If you need someone I can come out and check them out if I get free time. “. He never showed up or followed up with me on the phone. Hardly the response I expected, and very disappointing.

It would had been a ten but the screens wasn' t with the installer. The windows look great and the installer was great as well.

Disconnect from point of sale to scheduling to install
Yet never a disconnect when payment is due

The windows are amazing, the installation for 14 windows was done in a days time. Although I have more windows, mostly newer, the casings around the windows to change was a little high in price. Overall the windows are nice

This is the third attempt and finally got it right. Service guy order them on vertical instead on horizontal. The second order came with the wrong number of panes. "The third times a charm!" as they say...

The last guy (out of Charlotte) was competent, though crusty in temperament. These windows were initially measured Friday, July 26, 2024. On round three with correct windows were finally installed: early May of 2025!

The windows are beautiful!!!

Some of it has to do with the cost.

The time it took to correct a custom storm door was too long. Hardware type was also incorrect.

The quality of the product is outstanding and the installers did a marvelous job.

Installation NIGHTMARE

We ordered colonial windows and the pattern is different on the windows. Been waiting for weeks to have them fixed with very little response. Also have cracked frames that need to be replaced.

My siding is bubbling. It was difficult getting customer service.

To make a long story short. My windows were installed on 12-31-2024. One of the screens was the wrong size. I received a call on January 28 2025 at 9:50 am, that Mr. Phillips was on the way with my screen. As of today March 10 2025 I still do not have the screen. Debbie from the main office has been the only one to call me. They cannot find my screen and they are suppose to come out from Charlotte North Carolina and measure on March 25, 2025. Also time management has been a problem from the start. If you want details with dates and times of things that happened feel free to call me.
I feel I have had patience in this matter.

All of it!! Great company!!

Prompt service, great workmanship, and quality product.

Overall, we were very happy with the results.

Sales experience was good. Scheduling and install experiences were not.

This project took way too long to complete.

The date for the installation was changed and I wasn’t notified until the morning.of. Finally they came about one or two weeks later to install the windows but all the windows couldn’t be installed because measurements were taken incorrect for the bathroom windows causing a delay. The job was supposed to be completed the end of October but it didn’t get completed until December 16th.

Regarding our 3-season sunroom, our installer John out of the Columbia SC office was amazing. Totally professional and courteous, John did an absolutely fantastic job. We were so impressed by his relentless attention to detail and 100 % focus on providing us a sunroom we will enjoy for many years. We would also like to recognize Richard Kale who was our main contact from Champion Windows of Greenville. Richard worked hard on keeping us informed of the status of our project throughout. It is evident that Richard is laserbeam focused on customer satisfaction, as he instilled confidence in the entire process. We were very impressed with Richard's caring and genuine way. Overall Champion Windows of Greenville has our overwhelming recommendation - excellent people and excellent products!

The initial measuring of the windows was incorrect. We waited for two months to get the windows and when they finally showed up 18 out of 19 windows were measured incorrectly. So we had to wait another two months to get our windows once we got our windows, there was sealant and glue all over the glass and we spent hours scraping if to clean the windows. On top of that one of the windows in the upper pain was cracked now we have to wait for that to be replaced.

I would recommend Champion windows

The product is too expensive. Everything from the poor quality door, poor screen material, and the aluminum panels used, could have been easily upgraded, at a much cheaper price, from Walmart.

James was a great salesperson who gained trust, and the installation duo of Vlad and Ryan proved able and knowledgeable and worthy of the hope and trust we gave when we made the decision to buy.