Champion Windows of Charlotte was friendly and completed a great job.
The customer service and the follow-through is almost non-existence.
We weren't happy with the person that came to install the window.
Buyer beware! They should not take 5 months to finish the project.
Everyone of the representatives were pleasant, professional and knowledgeable.
They were great, the service was great, and the guys were great. They clean everything up, and were in and out without any mess. I was very pleased with my salesman, Mark Banda.
We are very pleased with the job, they did great.
Champion Windows is very professional. I had no problems with them. They had to do a rush order for me. I was in need of the product quickly. They came through and did a great job.
Champion is just incredible, they do what they say and say what they do. My sun room is amazing and I love it.
Based on the quality of the workers, I would recommend Champion Windows of Charlotte.
Overall, they did a great job with the final product. There were some administrative hiccups along the way but it all worked out and I would recommend them to others, and already have.
They have great service in a timely manner and fulfilled their promises.
The whole process was very seamless.
I have recommended them to a couple people already.
I was not impressed with the salesman, he was misleading and dishonest but the installation crew awesome. They were very professional, hardworking, and cleaned up. The office manager tried to make things better but he seemed dishonest as well and I didn't appreciate that.
I was extremely happy with Champions work. The workers were friendly and courteous. The materials were of good quality and my room itself is beautiful. Their customer service was timely and they were genuinely interested in making sure I was happy with my room. Champions workers left my home clean each day after they were done. However, Champion should choose a different concrete subcontractor. They were unorganized, untidy, and unprepared. They were not prepared the day concrete truck showed up and as a result, my foundation has mismatched sections and one end of the foundation separated and crumbled off. I had them out to repair it and the repair job does not match the foundation both in fit and color. They left large chunks of concrete in my yard hidden in the grass that I have struck with my mower damaging the blade. They splattered concrete on my home’s brick walls, windows, and stamped and colored concrete patio of which they filled the grooves with concrete around the foundation.
The windows were poorly constructed.
They don't follow up with the product if there is an issue with it.
Very easy to work with and did excellent job love my new windows
The only problem we had was that they told me the job would start one day and it started about a month later. They didn't communicate that with me properly as they should have. The actual work is excellent!
We highly recommend their services. It was very seamless and smooth process. Shane Routh is wonderful and was very helpful throughout the entire project along with the installation crew.
Overall happy with the service from the salesman to the install. Were here when they said they would be here. No complaints.
Champion Windows' work was professional, clean, and quick.
Champion Windows is a good company and very professional!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Champion Windows of Charlotte as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys