slow to respond and took three guys into the night to complete install of windows
We have now put Champion Windows in two buildings on our property. We are really satisfied. It really helps with our electric bill and really makes the house look beautiful.
I am EXTREMELY dissatisfied with your scheduler, Terry's dishonesty. He did not inform the installers nor the salesman, Eric Freiert, from San Antonio that I WOULD NOT BE HOME Monday afternoon. The time for installation was Monday morning NOT MONDAY AFTERNOON!!!!!!
Contractor filed necessary forms and documents with the city and the HOA.Installation job was done quickly, correctly, and neatly with good quality materials
The quality of the materials was very good. There were some deficiencies in regards to getting certain parts of the project completed.
They did an amazing job.
We are happy with the quality of the windows for the price.
I thought they were very fast - I didn't expect them to finish the job as quickly as they did.
The product is great, the installers were professional, and I am going to use this company again in the future!
Overall they are a good crew that do good work. The guys are knowledgeable. They are great.
I think the quality of the product used is really good, and my two installers were amazing. But I know they don't work for Champion, but are subcontractors.
My experience was not the best. The first day the installers worked for about 3 hours and then left for the day. The second day they finished in about 2 hours. It would have been nice to not have been inconvenienced for two whole days to complete 5 hours of work. Additionally, both days they left a mess - screws, metal shavings and cigarette butts on the patio and in the yard. Lastly, they left saw horses, the extra material and large pieces of trash in my backyard for 2 weeks after installation. The finished product was not great so I called the manager to complain. As long as I was able to reach him when I called he was happy to help but his follow up was non-existent. I left voice mails and text messages that were never responded to. All in all my experience with Champion was below average and I would not recommend them to anyone I call friend.
Great experience working with Matt on the sales side, and with Abel and his crew with the install, and with Robert after everything was finished. Very professional, great quality windows for the price. Highly recommended!
We found windows to be high quality. They solved sound issue, helped retain heat, the product lived up to what they said. We are very happy.
The craftsmanship was excellent. And my neighbors raved about the door!
Due to the cost.
If I had not called continuously to get my door installed, I don't know if it would've been completed before Christmas. No one ever called me to let me know the door was in and ready to be installed. They must have a lot of work and unable to keep up with all their customers .....in a timely manner. Installers were professional and on time.........but the scheduling personnel in the office and the sales group were disappointing.
The process of buying windows can be stressful and expensive. I feel like I received great windows for my money that will last a long time and hold-up to this Texas heat. I would definitely recommend Champion Windows of Austin to friends and family.
We were totally satisfied.
I am happy I did it!
I am still waiting for the original window to be fixed.
They need to stop over booking and do their job properly for the people they promise the work to. They are better off having 10 satisfied customers instead of 30 that are mad with them because they don't fulfill their promised.
For smaller jobs, there is a chance you will get delayed time after time for your installation. They provide one excuse after the other as to why it kept getting delayed. It took 3-4 tries for me to get my windows installed.
They just had to schedule the installers on the most inconvenient day for me. They said I would get $100 off, which I did not get. The installers showed up late and could not finish the job that day. They did all but one window, which they left in the grass. They had the wrong door, but we did not discover that until they had removed the old door so they installed the wrong door. Then we had to wait 2-3 months before they could get the right door. They forced us to wait on getting the correct door in before they would finish installing the last windows. I had to be the window out of the grass.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Champion Windows of Austin as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys