Champion needs to get way better at promising and delivering windows and doors on time of promise

We are extremely pleased with our windows & doors. We are really enjoying them. Very pleased with with Mason the sale person. Glad we were able to order our doors with him also. The window & door installers were great also. Marco & Ismael. We were fortunate to have them install both our windows & doors. Thank you very much for their professional work. We would definitely recommend Champion Windows to others.

Installer walked away before install was finished and never came back .That was a month after job was to be finished per contract.

Champion stands by its products and warranties. Their people are professional and always willing to please. I highly recommend Champion Windows.

I would share your information and say that I was satisfied in every regard.

love the windows but it took a long time to get them

Everything about this project was spot on. Scheduling the sales visit online, salesman was great, windows came sooner than expected, install was great, they look fantastic.

some friends got similar new windows from another company, and our installation is much higher quality - the caulking, flashing, patching, etc. are really nice and we hardly had to do anything except repaint the sills that had paint crack/chip off.. We had some trouble with payments being connected to the correct order; we got new windows on two attached houses and this created some confusion as two separate orders. It took a while to address the issue at a few different levels and offices, but the resolution was very clear and not rushed, which reinforced our confidence that we made the right choice with Champion

we ordered a bathroom window which was supposed to be obscure, so Tonya the salesperson put the order in but did not specify the window to be obscure. Now this is not our fault, but Champion will not rectify this problem saying is was not ordered. Not a stand up company for not taking care of the window. So Customer Service is nowhere to be found. Will Not recommend Champion to anyone!!!

I ordered, 3 of them had to be re-:ordered. They arrived quickly they were installed very well. I was very satisfied.

Very good customer service.

The workers that installed our windows we great.They were very professional and they answered any questions that we had.

The windows are beautiful. The installation is wonderful. The crew were respectful and worked quickly without sacrificing quality

Poor communication. Shoddy product. Sloppy installation. No customer service.

Nothing but a bad experience from start to finish. Salesperson misquoted project. Delayed install with a one man crew. Had to have stucco redone twice because of damage by the installer. Installed wrong window in living room. Over 6 months to fix. Over a year from start to finish.

From the project start, during, the end and after, the salesperson, Aaron Apodaca, Mike Herrera, the supervisor, Bill? (sorry, forgot his name) the installer and Ashley for screens were professional, amiable and answered questions completely. We appreciated knowing upfront what things we as homeowners were to take care of before installation (e.g. remove screens, repair concrete). Glad to see a contract stating what they were going to do and phone calls on status of materials delivery. We are satisfied with the patio doors and transom windows. Aaron was great in explaining details and Mike was outstanding in ensuring the measurements, tracking the materials and informing us of the statuses. It was impressive to watch the installation being done by one man. He cleaned up the area before leaving and also was professional in answering questions. We are proud to show off our patio and say who did it. I would recommend Champion Windows.

We have had nothing but bad experiences, completely, minus one person from champion windows has been helpful. We have been going since October trying to get these windows done and they are still not finished.

The communication is not the best.

There were problems with communication. There was no follow through on what was promised.

They worked with my schedule. Higher quality and professionalism and the warranty for what i got. .When i had questions on certain stuff for the sunroom they gave me straight up awnsers, and let me change the original design to a different one after i saw how the doggie door was installed.. I 💯% love it.. and a huge plus, they are pet friendly, they were fantastic with my dogs from the beginning to the end!!!

They are the best windows!!

Poor communication.

They took almost 8 months to install 2 windows.

It is everything we expected, and we had high expectations.

The workmanship is great and the installers were very professional.

It’s just that they are so expensive most people can’t afford them

will likely recommend to a friend as everyone involved were professional and friendly.

We love our windows, and they are amazing. The clarity is nice, and the windows are beautiful. We are enjoying the view as we look out.

I am very pleased with the windows and the workmanship.

The service was completely quickly. They were good communicators.

It took almost 7 weeks from the time they measured until the time I got my windows.

Bab very bad experience with champion windows

Windows are great but your Customer Service is the worst I’ve ever had. At least answer the phone and return messages
The only people in your entire company that have any common sense is your installation team and the gentleman that measured my windows

When I chose to install the windows, I thought it was going to make the air quality different. It hasn't changed, and it's colder than other windows.

Champion was very professional and the windows are great!

I would recommend them to friends.

The time it was going to take for the windows to get here was a little long.

Our sliding glass door took several months to arrive. Every time we called, we did not get a response from them. Now that it's in, we are unhappy with it, and they know about it, but no one has ever called us back.

I had multiple issue with ordering and the first and , second orders never went through. The third, and final, order had a significant price increase.

There are several things that need to be touched up. They were aware of some when they left after dark, but the next morning we found several more in the daylight. Installers were very good and quite professional, but sliding door frames have some issues. Also, the screen does not open all the way.

Window construction and installation was very well done. The windows fit perfectly. Fit and finish was done very well.

Yes

I did recommend Champion Windows to a friend with the buy 2 get 2 offer. The friend did call to inquire but wanted to speak to Scott.

The communication problem is the main factor: phone calls and texts are not returned. Also problems with Planning and Zoning permits requiring my personal visit to the P & Z.

The main reason I would rate it a five is the quality of the door and the quality of materials used by the manufacturer, and the professionalism. The installer was a perfectionist. He was a top-rate professional craftsman. He paid attention to every detail. He covered everything up to the opening. he made sure that my door jams were flush. he made sure that everything was level. he filled in all the gaps with their sealant and color match caulk. it took a first-class operation. I would have no hesitation in recommending Champion.

I was very pleased with the installer's professional installation, very friendly and easy to talk too, very helpful and willing to correct/fix any issues.
Tonya Gonzales was very professional; kind and communication was excellent.

I was very satisfied with the work that they did.

I am very pleased with my windows.

Long delays in installation

I would recommend to anyone who needed to replace their windows or doors Great looking,work great,very big improvement over the old ones, just