The first installers did not do a professional job. He couldn't figure out my lock so I was left with a door that I couldn't lock until Saturday. They installed my windows on Thursday. He did a crappy job on the trim work. He blew all the scraps that were on my deck from them working into my yard with a leaf blower. He should have swept them up. There were pieces of glass on my deck and driveway. There were places where there was no caulk at all and other places where there was too much. When I first called to complain about the Job and to express my concern about not feeling safe because I couldn't lock my door both the installer and the manager told me to put a broom stick in-between the slider and the frame. That answer was unacceptable to me. The installer said the lock was defective and that someone would be out the next day ( Friday) to fix it at 11:00. Well no one showed up and when I called I was told that person called in sick but yet nobody called me to tell me that he wasn't coming. I talked to the manager and he said that that would be out next week to fix all the issues. I told him that was unacceptable. I am a 63 yr woman that lives alone. That I didn't feel safe. He said he was sorry that their was nothing that he could do. We ended that conversation with me being very unhappy. He called back a few minutes later and said that he would have someone come out Saturday and fix all my issues. So on Saturday an installer named Jeff showed up. Jeff was amazing. It is because of Jeff and Jeff only that I would ever consider using your company again and I would only use your company again if Jeff was the installer. He alone saved face for your company. Yes your manager finally did the right thing but I had to be a complete bitch to get any results. I am thankful he changed his mind and got Jeff to come fix everything. Jeff made everything look like it should when you hire a professional company. Jeff is an asset to your company. Because of Jeff I am now satisfied with the work that was done. And by the way there was nothing wrong with the lock. Jeff had it installed with in 15 min.

Once the salesman got his signed contract and left I was unable to reach him and did not get any response from him. Actual finished product looks cheap and part of it blew off the first day after it was installed. Finished results are ok. Installers were great and manager was helpful and responsive to issues throughout the project.