Celebrity's building designs are fantastic, materials and craftsmanship is great, but some of their contractors caused multiple rounds of warranty fixes. All in all every issue was eventually resolved, so I highly recommend.
Selection Coordinator - Stacey Schindler was amazing to work with. She was both very helpful and made great selection suggestions.
Areas Of Satisfaction - Their architectural designs are top notch
The oversight was lacking diring all phases of construction.
All the staff at Celebrity Homes always went above and beyond to help us through the entire process of building our home. From design changes, selections, field changes, to simply keeping us in the loop of progress was very, very good. Home building is full of challenges and Celebrity dealt with them as true professionals.
Recognized Excellence - Eric and Chris were amazing to work with. Very responsible, very friendly. We have really enjoyed working with them.
Additional Comments - Overall we have had a really great experience with Celebrity. Everyone is very friendly and accommodating. We would highly recommend.
I would highly recommend Celebrity Custom Homes to anyway inquiring about building a new home.
Areas Of Satisfaction - Accommodated all of our design change requests and in general, provided a high quality product / home
Additional Comments - Building a new home with Celebrity Custom Homes was a rewarding experience
I would definitely recommend Celebrity Custom Homes. The entire staff works had to ensure you have a great experience from beginning to end and beyond. The quality and craftsmanship is top notch.
Thank you so much. We love our new home!
We had a great experience with CCH from the very beginning. CCH was always responsive, kept us abreast of the progress of our home and kept their closing date. This was a very smooth process and we are so happy with our new home!
Sales Manager - Kalee has been so helpful from the very beginning, answering questions we had along the way and responsive when we needed additional information as our closing neared.
Design Coordinator - Oh, my goodness, we could not have designed our home without Stacey and Martin!! They walked us through everything from the very beginning to the end, guiding us, giving us suggestions, and being so patient in our decision making. Stacey especially was easy to get ahold of if we needed anything, answered our thousands of questions along the way and let us know the progress of how our build was going.
Construction Quality - As we are now a month in to living in our new home, we LOVE it! Everything is The wood work is just amazing!
Celebrity Homes did a stellar job!! From start to finish, every team member we worked with has been professional, knowledgeable, and guided us through a very smooth process. We were informed every step of the way. Would highly recommend to any prospective home buyer looking to get a 5 star home building experience.
Expertise - Eric and Chris did a wonderful job managing the project. Even though, they faced supply shortages which were out of their control, they kept us informed and remedied any issues throughout. By closing, all major outstanding items were completed and any blue tape items were resolved. We are very satisfied with their work!
Sales Manager - Kalee was always thorough and responsive.
Design Coordinator - I cannot say enough good things about Stacey Schindler and Martin Cooper! Both are rock stars! They guided us through every decision and got to know our style and our vision for our home. Stacey would proactively pull design choices that reflected what we envisioned with our budget in mind! Martin kept us grounded and focused on the critical elements best to be done at the time of construction rather than later. He was very practical and talked through all of our ideas and best way to implement them. All of Stacey's and Martin's suggestions were much appreciated. We looked forward to all of our design meetings. They helped keep the stress levels to a minimum and made the process very enjoyable from start to finish.
Areas Of Satisfaction - Celebrity Custom Homes exceeded all expectations. The process overall was smoother than we expected it to be and the people we got to meet and work with along the way have been absolutely amazing. The quality of their work shows through, we couldn't be happier with our home.
Areas Of Satisfaction - Managing labor and supply chain to meet the closing deadline. Offering alternatives that far exceed the selections we originally made when our original selections were not available. Not a lot of builders would do that for the customer. Thank you!
Additional Comments - Thank you for helping us build our dream home. It is more beautiful than we could have ever imagined.
Areas Of Satisfaction - Chris and Kalee have been great! Very responsive and helpful!!
From beginning to end, the process has been so smooth and easy. The people we work with are phenomenal! The home is high quality and beautiful!
Communication - Excellent communication from everyone! Very pleased.
Problem Resolution - Chris, Eric, and Carolyn are AMAZING. They are definitely problem solvers!
Employees & Subcontractors - Very professional and extremely courteous and respectful
Walk-Through - VERY happy with our walk through with Chris and Eric. They made us feel like we were doing the right thing by purchasing this home!
Trust - Yes and doing so with such an amazing attitude. No one rolled their eyes at me and made me feel like all my complaints and concerns were going to be addressed and fixed.
Areas Of Satisfaction - Communication, communication, communication! Everyone is SOOO good about that here! I'm so pleased with the customer service. Everyone listens and treats all my concerns and problems with such grace and an amazing attitude. It's probably hard to listen to people complain about everything all the time, and I HATE complaining about things, but no one ever made me feel bad about what I was saying and what I wanted fixed. Our previous builder made me feel so stupid and guilty about wanting things a certain way that I was very hesitant and concerned about dealing with Celebrity. But NO ONE made me feel bad about anything! Thank you for such amazing service and respecting me as the customer. I really appreciate it!
Additional Comments - WE adore everything about this community, the builder, and the pride and workmanship you have demonstrated. I know that our one year warranty will be heard and dealt with. Chris and Eric have been SOOOO great to work with! You guys are doing a great job! You should be proud of what you are building and doing! Thank you again for building our lovely home! We can't wait to make new memories with our family here!
This is one of the best experiences I've ever had purchasing/building a home. Everyone from the beginning of the process to the closing date were nothing but friendly and professional.
Additional Comments - I love my home and the community I live in!!
Warranty Explanation - A simply email to Carolyn explaining my warranty issue were always resolved promptly and professionally.
Construction Quality - Excellent all around quality of materials and workmanship!
Communication - Hands down the best experience of ever had with a home builder!
Trust - No issues whatsoever with Trust. This builder is absolutely trustworthy.
Warranty - Celebrity did a great job of following up with all vendors to make sure warranty repairs were taken care of promptly.
Recognized Excellence - Kurt Miller, Kalee Davis, Chris and Eric and Kerry Varney - Absolutely my privilege to work with this A+ Team!!
Additional Comments - Heritage Hills is a beautiful community and I absolutely love the location. Everyone in this community take great pride in maintaining their properties to the highest level. It is a true joy walking/driving through a beautiful well maintained community.
We couldn't be happier with our experience building with Celebrity Custom Homes. The entire team from start to finish was top notch. I'd tell anyone looking to build to choose Celebrity Custom Homes.
Expertise - Celebrity Custom Homes was outstanding in managing this project, especially during such a hard time with the supply chain due to Covid, Kurt, Chris, Eric, Dylan, Martin ... these guys stayed on top of things and were happy to answer any questions during the build and even now after closing. We had many encounters with each of them as we were at the constriction site often. I can't say enough good things about these guys.
Sales Manager - Kalee was great! Her knowledge extended far beyond the realm of broker when it came to building our home. She had answers to any questions we had along the way and her responses were always timely.
Selection Coordinator - The selection process was seamless. It was very well explained and we moved through at our own pace, which in our case was fast. Great selection with quality products.
Construction Quality - Excellent workmanship. Our home is beautiful!
Problem Resolution - Any problems that arose were thoroughly addresses and discussed, If issues arose we were always able to problem solve with Kurt and Chris to come to a solution.
Employees & Subcontractors - Every contractor on this project excels in their craft. The contractors we encountered during the build were always friendly and courteous.
Trust - These builders have integrity. We trust them completely to follow through on commitments. They stand behind their product and their promises.
Areas For Improvement - I see no room for improvement. Y'all were seriously great and you have a great team building these homes. We honestly couldn't be happier!
Areas Of Satisfaction - Celebrity Custom Home exceeded all of our expectations. We were simultaneously building a home in Florida at the same time as this build, which didn't go as seamless. A less than stellar build in FL made us appreciate our experience with Celebrity Custom Homes that much more. If we had to do it over, we'd choose Celebrity Custom Homes again in a heartbeat.
Could not have asked for a smoother process from start to finish. Literally every person we interacted with was top notch. I'm sure we will build another home at some point - when we do, Celebrity will be our first call.
Areas For Improvement - The entire Celebrity team was top notch from start to finish.
Areas Of Satisfaction - Everything. Every timeline/date provided by Celebrity was met.
Recognized Excellence - Everyone has been truly exceptional. Kerry was a superstar, and is still missed. Chris Ames is an absolute stud, and continues to respond to my random text message questions more than a year after construction.
Excellent customer service!
Recognized Excellence - Chris and Eric - I appreciated how professional, efficient and responsive they were to all my questions or concerns.
Additional Comments - I love my home and am so impressed with the finishes and overall livability.
I had better expectation from Celebrity when it comes to final finish product and handling the final walk through and post closure warranty.
Extremely pleased with our experience!
Expertise - Very knowledgeable about custom home building!
Sales Manager - Kalee was professional, knowledgeable, and very accommodating.
Selection Coordinator - The entire team was very helpful!
Construction Quality - Yes!
Communication - Yes!
Walk-Through - The team was very thorough and detailed.
Areas Of Satisfaction - The company really appreciates their customers - you can see it through their communication and build quality.
I would feel comfortable recommending Celebrity to anyone. I trust them and they are very responsive and helpful with anything we need. They are just great people in general as well!
I am very likely to recommend Celebrity Custom Homes. The people we worked with were all amazing. The quality of the house and the attention to detail is top notch. I can't imagine our home building journey could have been any better. Celebrity is the best builder I have worked with in my experience.
Expertise - The Celebrity builders crew is very knowledgeable and had a satisfactory answer to pretty much any question we had.
Selection Coordinator - Kerry was truly one of a kind. She had a great eye for design and helped us through our design journey always with a smile!
Problem Resolution - Celebrity is attentive to any issue which has come up with our house. The answer is always yes, they can fix it.
Employees & Subcontractors - Everyone we have worked with before, during, and after construction have been excellent. Celebrity has done a great job with selecting the people they work with.
Walk-Through Items - The answer to anything we found during our walk-through was "yup, we will take care of that".
Areas Of Satisfaction - The people who work for Celebrity are all pretty great...Chris, Eric, Kerry, Kaylee, Kurt...they are all very courteous and easy to work with. And they make really great homes. I was impressed with their attention to detail.
underwhelmed by the quality of build and materials used for such a high price point of home. feels like corners are cut and the bare minimum is the standard
Areas Of Satisfaction - Always responsive to any Questions.
Additional Comments - We have had a great experience with celebrity custom homes. Vary friendly and professional.
We have had a wonderful experience with Celebrity Custom Homes from ground zero, through the building process, to completion of warranty items and are totally satisfied.
Areas Of Satisfaction - The entire process was very professional and efficient from first looking at model homes with Craig to deciding on purchasing and building. The selection process was very detailed, but also enjoyable and fun as Julie made it so easy for us. She quickly understood our preferences and likes and dislikes and guided us flawlessly through the selections. Chris has been quick and professional in addressing any issues we have had since closing. Kurt and his team can be proud of how they approach customer satisfaction and provide quality homes that meet and exceeds our expectations.
We have been extremely pleased about our total experience working with Celebrity Custom Homes. From choosing the right model and lot, working with a designer to select custom features, the high quality build, and the handling of warranty items, Celebrity has gone above and beyond to make sure our needs are met. We would highly recommend Celebrity Custom Homes to anyone looking for a new home.
Celebrity Custom Homes were excellent to work with. We are so happy with our beautiful home!
Areas Of Satisfaction - We enjoyed working with everyone throughout the process. Each person was extremely helpful and friendly.
We love our Celebrity Home! Julie Madigan did a fantastic job helping us design it. Chris Ames is wonderful to work with. Celebrity took care of our warranty items and we are very pleased with our purchase. We are so glad we picked Celebrity as our builder and highly recommend them!
Celebrity Homes delivers a quality product that they stand behind with prompt and courteous service. They are a buyer's dream to work with.
Areas Of Satisfaction - All of the Celebrity people we worked with were great, friendly and responsive. Kerry was absolutely great to work with. She made great recommendations and has a great eye.
Additional Comments - We are very happy with our home and would highly recommend Celebrity.
Celebrity Custom Homes is Amazing! Their overall process including the structure, communication and flow created a smooth build process. We are very happy and would recommend them highly to friends and family.
Additional Comments - This is our second Celebrity home in Heritage Hills and we are very grateful for their well built homes and customer care!
Areas Of Satisfaction - We thought Kerry was great! She always had a good attitude, answered my questions quickly, and was a true pleasure to work with. Chris too, has been a pleasure, and responds quickly when asked.
Recognized Excellence - Chris Ames is a true asset to your company. He is always curious and professional. He has consistently been quick to respond to any issues that have come up, and is a always pleasure to work with.
Employees & Subcontractors - Everyone we met at Celebrity was great. This is a well run company with a lot of long time, experienced employees. The sub contractors we interacted with were professional and treated us well.
Areas Of Satisfaction - It's nice to deal with a business that gets it. Celebrity has good values, great people, and a commitment to meet their customers expectations.
Our family is excited to share our memories with one another over the years in our new home.
Areas Of Satisfaction - Each member of the Celebrity Team are great to work with. Very knowledgeable with the building process.
Recognized Excellence - Chris Ames - Outstanding response and effective at follow through. He is a joy to work with and did a fantastic job in the field always communicating with us throughout the process.
It was a great experience working with Celebrity Homes and our home is perfect and exactly what we were looking for! Highly recommend their homes.
Additional Comments - We are very happy with the overall quality and look of our beautiful home.Every staff we interacted with were fantastic, responsive and very courteous. Cannot recommend Julie Madigan enough, she truly is an asset to Celebrity Homes
It was a pleasure to work with Celebrity Custom homes. I hear so many negative stories about working with other builders but our experience couldn't have been better. From walking through the model the first day to moving in we have loved every aspect of the process.
Areas Of Satisfaction - Celebrity has an incredible staff of knowledgeable, responsive, and professional workers who are wonderful and easy to work with. Warranty repairs are happily dealt with immediately.
Recognized Excellence - Everyone has been exceptional all the way through the process!!! We love our home!
Outstanding experience. Celebrity is a top notch builder- we were very pleased from start to finish.
Celebrity Custom Homes and their exceptional management team have done an outstanding job for us with our home. We could not be more pleased with the result and the experience.
Additional Comments - We are thrilled with our Celebrity home! We got exactly what we wanted and the process was enjoyable, quick and as stress free as building a house can be.
Additional Comments - Excellent communication and follow up on warranty issues by Chris. Greatly appreciate the personal time Kurt spent doing the final inspection for warranty.
Recognized Excellence - The owner, Kurt, and is right-hand person, Chris Ames, have been very responsive. Quite frankly, subcontractors value & covet their relationship with Celebrity. For that reason, they are highly responsive & work hard to take care of any needs. They want to remain on that subcontractor list. We have built two fully custom homes & this experience has been more responsive than those two building processes. It speaks volumes about how they treat the people who work for them.
I was very impressed with the business model, the comprehensive details of the project plan, the openness and transparency for every aspect and cost, the attention to the smallest details, and the rigorous and relentless attention to the schedule and project plan. The entire team are consummate professionals and were a pleasure to work with throughout every step of the process. I am a huge fan of the entire Celebrity team and how they do business. I am happy to be a reference any time.
Additional Comments - I love how the Celebrity staff works as a team. They are like a big family. Any time I had a question it was addressed and resolved by the team. The whole team was always up to date on every detail of my home while it was under construction.
We love the look, style, design, and quality of Celebrity Custom Homes at Heritage Hills. The location is super convenient too!
Areas Of Satisfaction - Everything. They performed above and beyond our expectations. House was completed on time. All employees and subcontractors were polite and respectful of our house..Warranty work done in a timely fashion. Workmanship is excellent. Couldn't have had a better experience!
I love everything about my new home. This building experience was perfection.
Recognized Excellence - The entire team is exceptional. We especially appreciate Kurt Miller and Chris Ames for the care and attention we receive from them.
Wonderful staff & very responsive to any issues that arise.
This was our first time building a home and Celebrity Custom Homes made it a great experience and delivered a high quality home. We visited the models and when we were finally ready the team was very knowledgeable and patient getting us to a point where we had found the right lot, model and were ready to build. Celebrity had a very efficient process in working with us through the selections and during construction. We appreciated the flexibility in design and options provided by Celebrity. Now that we are in the home Celebrity has gone above and beyond to make sure what was delivered exceeded expectations. We value Celebrity's commitment to customer service and flexibility to met some of our specific goals in a new home. Our family has had a great experience working with Celebrity and the contractors. Everyone has been very professional and courteous.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Celebrity Custom Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys