I had better expectation from Celebrity when it comes to final finish product and handling the final walk through and post closure warranty.
Extremely pleased with our experience!
Expertise - Very knowledgeable about custom home building!
Sales Manager - Kalee was professional, knowledgeable, and very accommodating.
Selection Coordinator - The entire team was very helpful!
Construction Quality - Yes!
Communication - Yes!
Walk-Through - The team was very thorough and detailed.
Areas Of Satisfaction - The company really appreciates their customers - you can see it through their communication and build quality.
We were very happy with our experience with CCH. They have been helpful, friendly and taken care of us at each step!
Areas Of Satisfaction - Chris and Kalee have been great! Very responsive and helpful!!
Yes, if you are building any homes near DTC or up north, please let me know. My parents want a Celebrity ranch home!!
Communication - Excellent communication from everyone! Very pleased.
Problem Resolution - Chris, Eric, and Carolyn are AMAZING. They are definitely problem solvers!
Employees & Subcontractors - Very professional and extremely courteous and respectful
Walk-Through - VERY happy with our walk through with Chris and Eric. They made us feel like we were doing the right thing by purchasing this home!
Trust - Yes and doing so with such an amazing attitude. No one rolled their eyes at me and made me feel like all my complaints and concerns were going to be addressed and fixed.
Areas Of Satisfaction - Communication, communication, communication! Everyone is SOOO good about that here! I'm so pleased with the customer service. Everyone listens and treats all my concerns and problems with such grace and an amazing attitude. It's probably hard to listen to people complain about everything all the time, and I HATE complaining about things, but no one ever made me feel bad about what I was saying and what I wanted fixed. Our previous builder made me feel so stupid and guilty about wanting things a certain way that I was very hesitant and concerned about dealing with Celebrity. But NO ONE made me feel bad about anything! Thank you for such amazing service and respecting me as the customer. I really appreciate it!
Additional Comments - WE adore everything about this community, the builder, and the pride and workmanship you have demonstrated. I know that our one year warranty will be heard and dealt with. Chris and Eric have been SOOOO great to work with! You guys are doing a great job! You should be proud of what you are building and doing! Thank you again for building our lovely home! We can't wait to make new memories with our family here!
I would feel comfortable recommending Celebrity to anyone. I trust them and they are very responsive and helpful with anything we need. They are just great people in general as well!
I am very likely to recommend Celebrity Custom Homes. The people we worked with were all amazing. The quality of the house and the attention to detail is top notch. I can't imagine our home building journey could have been any better. Celebrity is the best builder I have worked with in my experience.
Expertise - The Celebrity builders crew is very knowledgeable and had a satisfactory answer to pretty much any question we had.
Selection Coordinator - Kerry was truly one of a kind. She had a great eye for design and helped us through our design journey always with a smile!
Problem Resolution - Celebrity is attentive to any issue which has come up with our house. The answer is always yes, they can fix it.
Employees & Subcontractors - Everyone we have worked with before, during, and after construction have been excellent. Celebrity has done a great job with selecting the people they work with.
Walk-Through Items - The answer to anything we found during our walk-through was "yup, we will take care of that".
Areas Of Satisfaction - The people who work for Celebrity are all pretty great...Chris, Eric, Kerry, Kaylee, Kurt...they are all very courteous and easy to work with. And they make really great homes. I was impressed with their attention to detail.
Additional Comments - I love my home and the community I live in!!
underwhelmed by the quality of build and materials used for such a high price point of home. feels like corners are cut and the bare minimum is the standard
Areas Of Satisfaction - Always responsive to any Questions.
Additional Comments - We have had a great experience with celebrity custom homes. Vary friendly and professional.
We've heard nothing but horror stories from friends that have built their own homes. The ENTIRE Celebrity team were absolutely fantastic from start to finish. They were extremely helpful through the selection process, understood our vision, and didn't deliver a single unwanted surprise throughout the entire process. This team is absolutely phenomenal, and we would recommend them to ANYONE looking to build a home.
Areas For Improvement - The entire Celebrity team was top notch from start to finish.
Areas Of Satisfaction - Everything. Every timeline/date provided by Celebrity was met.
We have had a wonderful experience with Celebrity Custom Homes from ground zero, through the building process, to completion of warranty items and are totally satisfied.
Areas Of Satisfaction - The entire process was very professional and efficient from first looking at model homes with Craig to deciding on purchasing and building. The selection process was very detailed, but also enjoyable and fun as Julie made it so easy for us. She quickly understood our preferences and likes and dislikes and guided us flawlessly through the selections. Chris has been quick and professional in addressing any issues we have had since closing. Kurt and his team can be proud of how they approach customer satisfaction and provide quality homes that meet and exceeds our expectations.
We have been extremely pleased about our total experience working with Celebrity Custom Homes. From choosing the right model and lot, working with a designer to select custom features, the high quality build, and the handling of warranty items, Celebrity has gone above and beyond to make sure our needs are met. We would highly recommend Celebrity Custom Homes to anyone looking for a new home.
Celebrity Custom Homes were excellent to work with. We are so happy with our beautiful home!
Areas Of Satisfaction - We enjoyed working with everyone throughout the process. Each person was extremely helpful and friendly.
We love our Celebrity Home! Julie Madigan did a fantastic job helping us design it. Chris Ames is wonderful to work with. Celebrity took care of our warranty items and we are very pleased with our purchase. We are so glad we picked Celebrity as our builder and highly recommend them!
Celebrity Homes delivers a quality product that they stand behind with prompt and courteous service. They are a buyer's dream to work with.
Areas Of Satisfaction - All of the Celebrity people we worked with were great, friendly and responsive. Kerry was absolutely great to work with. She made great recommendations and has a great eye.
Additional Comments - We are very happy with our home and would highly recommend Celebrity.
Celebrity Custom Homes is Amazing! Their overall process including the structure, communication and flow created a smooth build process. We are very happy and would recommend them highly to friends and family.
Additional Comments - This is our second Celebrity home in Heritage Hills and we are very grateful for their well built homes and customer care!
Areas Of Satisfaction - We thought Kerry was great! She always had a good attitude, answered my questions quickly, and was a true pleasure to work with. Chris too, has been a pleasure, and responds quickly when asked.
Recognized Excellence - Chris Ames is a true asset to your company. He is always curious and professional. He has consistently been quick to respond to any issues that have come up, and is a always pleasure to work with.
Employees & Subcontractors - Everyone we met at Celebrity was great. This is a well run company with a lot of long time, experienced employees. The sub contractors we interacted with were professional and treated us well.
Areas Of Satisfaction - It's nice to deal with a business that gets it. Celebrity has good values, great people, and a commitment to meet their customers expectations.
Our family is excited to share our memories with one another over the years in our new home.
Areas Of Satisfaction - Each member of the Celebrity Team are great to work with. Very knowledgeable with the building process.
Recognized Excellence - Chris Ames - Outstanding response and effective at follow through. He is a joy to work with and did a fantastic job in the field always communicating with us throughout the process.
It was a great experience working with Celebrity Homes and our home is perfect and exactly what we were looking for! Highly recommend their homes.
Additional Comments - We are very happy with the overall quality and look of our beautiful home.Every staff we interacted with were fantastic, responsive and very courteous. Cannot recommend Julie Madigan enough, she truly is an asset to Celebrity Homes
It was a pleasure to work with Celebrity Custom homes. I hear so many negative stories about working with other builders but our experience couldn't have been better. From walking through the model the first day to moving in we have loved every aspect of the process.
Areas Of Satisfaction - Celebrity has an incredible staff of knowledgeable, responsive, and professional workers who are wonderful and easy to work with. Warranty repairs are happily dealt with immediately.
Recognized Excellence - Everyone has been exceptional all the way through the process!!! We love our home!
Outstanding experience. Celebrity is a top notch builder- we were very pleased from start to finish.
Celebrity Custom Homes and their exceptional management team have done an outstanding job for us with our home. We could not be more pleased with the result and the experience.
Additional Comments - We are thrilled with our Celebrity home! We got exactly what we wanted and the process was enjoyable, quick and as stress free as building a house can be.
Additional Comments - Excellent communication and follow up on warranty issues by Chris. Greatly appreciate the personal time Kurt spent doing the final inspection for warranty.
Recognized Excellence - The owner, Kurt, and is right-hand person, Chris Ames, have been very responsive. Quite frankly, subcontractors value & covet their relationship with Celebrity. For that reason, they are highly responsive & work hard to take care of any needs. They want to remain on that subcontractor list. We have built two fully custom homes & this experience has been more responsive than those two building processes. It speaks volumes about how they treat the people who work for them.
I was very impressed with the business model, the comprehensive details of the project plan, the openness and transparency for every aspect and cost, the attention to the smallest details, and the rigorous and relentless attention to the schedule and project plan. The entire team are consummate professionals and were a pleasure to work with throughout every step of the process. I am a huge fan of the entire Celebrity team and how they do business. I am happy to be a reference any time.
Additional Comments - I love how the Celebrity staff works as a team. They are like a big family. Any time I had a question it was addressed and resolved by the team. The whole team was always up to date on every detail of my home while it was under construction.
We love the look, style, design, and quality of Celebrity Custom Homes at Heritage Hills. The location is super convenient too!
Areas Of Satisfaction - Everything. They performed above and beyond our expectations. House was completed on time. All employees and subcontractors were polite and respectful of our house..Warranty work done in a timely fashion. Workmanship is excellent. Couldn't have had a better experience!
I love everything about my new home. This building experience was perfection.
Recognized Excellence - The entire team is exceptional. We especially appreciate Kurt Miller and Chris Ames for the care and attention we receive from them.
Wonderful staff & very responsive to any issues that arise.
This was our first time building a home and Celebrity Custom Homes made it a great experience and delivered a high quality home. We visited the models and when we were finally ready the team was very knowledgeable and patient getting us to a point where we had found the right lot, model and were ready to build. Celebrity had a very efficient process in working with us through the selections and during construction. We appreciated the flexibility in design and options provided by Celebrity. Now that we are in the home Celebrity has gone above and beyond to make sure what was delivered exceeded expectations. We value Celebrity's commitment to customer service and flexibility to met some of our specific goals in a new home. Our family has had a great experience working with Celebrity and the contractors. Everyone has been very professional and courteous.
Great product from an exceptional team! From sales, through planning, construction, closing and post-completion warranty service, the Celebrity team stands out in providing the highest possible levels of expertise and professionalism in delivering a home of unique quality and character. A great pleasure to work with, recommend highly!!
Expertise - We were seeking a builder with the expertise and flexibility to accommodate a wide range of modifications, features and options, with emphasis on sound design, engineering and construction of the technical elements of the home - structural, mechanical, electrical, etc. - as well as high quality finish, features and aesthetic elements. Celebrity delivered across the board, exceeding our expectations in all of these areas!
Trust - It is refreshing to work with a company built on integrity and stands by their commitments. It is rare to find a company that still honors a "hand shake". Celebrity is concerned with making it right for the client. Celebrity never used the contract as a tool against the customer.
Areas Of Satisfaction - We enjoyed the constant personal attention provided by everyone in the company at all levels from the top down. We felt like we could call anyone and receive a quick response.
Additional Comments - We had a great experience and we would absolutely build with Celebrity again and/or recommend Celebrity to anybody.
We have never built a home before and had only heard bad or difficult stories. Celebrity made this process great. We were really impressed that we both met Dan and Kurt early on in the process. Since our house had never been built or thoroughly planned out yet, we thought that Kurt really listened to the things that we wanted in our home and brought those ideas back to the architect. We could not be happier with the layout of our home, the size and the final product. It is truly our dream home. Kurt was really great to work with and we loved that he and the other celebrity team members seemed to really care about us. Kurt came to several of our meetings and then once the project was under way, he and Chris Ames were really involved in making everything right. The process was actually great for us. We would recommend Celebrity wholeheartedly. From the moment that we decided to build everyone from the beginning with Jeff, Craig and Zeke, to our many meetings with Julie, our walkthroughs with Julie, Chris and Kurt and the little final things with Cody, we felt that Celebrity prided in making sure we were happy with everything they were doing. They were truly amazing!
Likely To Recommend - Would absolutely recommend them to a friend. Our home is absolutely stunning and we could not imagine having a better process to have achieved our dream home. Everyone we worked with was amazing including the people at TKSI, Guys and the referral to Dragon Fly. We have never built a home before and had only heard bad or difficult stories. Celebrity made this process great. We were really impressed that we both met Dan and Kurt early on in the process. Since our house had never been built or thoroughly planned out yet, we thought that Kurt really listened to the things that we wanted in our home and brought those ideas back to the architect. We could not be happier with the layout of our home, the size and the final product. It is truly our dream home. Kurt was really great to work with and we loved that he and the other celebrity team members seemed to really care about us. Kurt came to several of our meetings and then once the project was under way, he and Chris Ames were really involved in making everything right. The process was actually great for us. We would recommend Celebrity wholeheartedly. From the moment that we decided to build everyone from the beginning with Jeff, Craig and Zeke, to our many meetings with Julie, our walkthroughs with Julie, Chris and Kurt and the little final things with Cody, we felt that Celebrity prided in making sure we were happy with everything they were doing. They were truly amazing!
I also have a home in California, and needed to do some of my searching online. I fell in love with the model I eventually purchased because it had everything I wanted and the flexibility to add more. I am extremely happy with the final result. I was also very impressed with the management who connected with me in person.
Areas Of Satisfaction - We were impressed with how thorough the process was and how involved the owners were. We are very happy with the build quality and the follow up on warranty items since closing.
Areas Of Satisfaction - It has been over a year in our new home and we are as happy as ever. The workmanship is fantastic, I have been most impressed with Kurt Miller's personal attention to ever need and inspecting ever detail. Buying from Craig Penn was an absolute pleasure and I refer to him all the time.
Additional Comments - Thank you all for a fantastic home and the personal service by everyone. The best transaction I have EVER made.The Kimmel's
Areas Of Satisfaction - We were most satisfied with Celebrity because every single person we dealt with either at Celebrity or one of their subcontractors were extremely helpful, courteous and polite. It can be very stressful finishing a new home and everyone at Celebrity made it so easy!
Additional Comments - Celebrity rates overall as excellent compared to other builders.
Areas Of Satisfaction - The principals, Kurt and Dan went out of their way to accommodate the plan changes that we desired. We were guided through the building process very well.
Areas For Improvement - Celebrity met and exceeded my expectations in every category and continues to do so.
Areas Of Satisfaction - Celebrity builds an excellent quality home, is fair in their dealings at all times and adheres to all commitments. The most important part of our experience has been the feeling of mutual trust they create between builder and homeowner that is of extreme importance especially in a high end custom home.
Additional Comments - Celebrity Custom Homes has been great to work with from the moment we first walked into the sales center. They have always treated our family with kindness and respect and they not only build a great home but are very fair and ethical in their business dealings. The employees of the company that we have worked with along the way from top to bottom have all been exceptional. Celebrity has an excellent reputation in the market and now that we are owners of a Celebrity home we can see why they will continue to shine.
Areas Of Satisfaction - Everyone was outstanding to work with. I think it really says alot at the walk through that one of the owners carries the blue tape and marks things that he feels is not up to celebrities standards.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Celebrity Custom Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys