underwhelmed by the quality of build and materials used for such a high price point of home. feels like corners are cut and the bare minimum is the standard
We've heard nothing but horror stories from friends that have built their own homes. The ENTIRE Celebrity team were absolutely fantastic from start to finish. They were extremely helpful through the selection process, understood our vision, and didn't deliver a single unwanted surprise throughout the entire process. This team is absolutely phenomenal, and we would recommend them to ANYONE looking to build a home.
We have had a wonderful experience with Celebrity Custom Homes from ground zero, through the building process, to completion of warranty items and are totally satisfied.
Areas Of Satisfaction - The entire process was very professional and efficient from first looking at model homes with Craig to deciding on purchasing and building. The selection process was very detailed, but also enjoyable and fun as Julie made it so easy for us. She quickly understood our preferences and likes and dislikes and guided us flawlessly through the selections. Chris has been quick and professional in addressing any issues we have had since closing. Kurt and his team can be proud of how they approach customer satisfaction and provide quality homes that meet and exceeds our expectations.
We have been extremely pleased about our total experience working with Celebrity Custom Homes. From choosing the right model and lot, working with a designer to select custom features, the high quality build, and the handling of warranty items, Celebrity has gone above and beyond to make sure our needs are met. We would highly recommend Celebrity Custom Homes to anyone looking for a new home.
Celebrity Custom Homes goes above and beyond and is always a pleasure to work with. Our home is top quality!
Celebrity Custom Homes were excellent to work with. We are so happy with our beautiful home!
Areas Of Satisfaction - We enjoyed working with everyone throughout the process. Each person was extremely helpful and friendly.
We love our Celebrity Home! Julie Madigan did a fantastic job helping us design it. Chris Ames is wonderful to work with. Celebrity took care of our warranty items and we are very pleased with our purchase. We are so glad we picked Celebrity as our builder and highly recommend them!
Celebrity Homes delivers a quality product that they stand behind with prompt and courteous service. They are a buyer's dream to work with.
Areas Of Satisfaction - All of the Celebrity people we worked with were great, friendly and responsive. Kerry was absolutely great to work with. She made great recommendations and has a great eye.
Additional Comments - We are very happy with our home and would highly recommend Celebrity.
Celebrity Custom Homes is Amazing! Their overall process including the structure, communication and flow created a smooth build process. We are very happy and would recommend them highly to friends and family.
Additional Comments - This is our second Celebrity home in Heritage Hills and we are very grateful for their well built homes and customer care!
Areas Of Satisfaction - We thought Kerry was great! She always had a good attitude, answered my questions quickly, and was a true pleasure to work with. Chris too, has been a pleasure, and responds quickly when asked.
Recognized Excellence - Chris Ames is a true asset to your company. He is always curious and professional. He has consistently been quick to respond to any issues that have come up, and is a always pleasure to work with.
Employees & Subcontractors - Everyone we met at Celebrity was great. This is a well run company with a lot of long time, experienced employees. The sub contractors we interacted with were professional and treated us well.
Areas Of Satisfaction - It's nice to deal with a business that gets it. Celebrity has good values, great people, and a commitment to meet their customers expectations.
Our family is excited to share our memories with one another over the years in our new home.
Areas Of Satisfaction - Each member of the Celebrity Team are great to work with. Very knowledgeable with the building process.
Recognized Excellence - Chris Ames - Outstanding response and effective at follow through. He is a joy to work with and did a fantastic job in the field always communicating with us throughout the process.
It was a great experience working with Celebrity Homes and our home is perfect and exactly what we were looking for! Highly recommend their homes.
Additional Comments - We are very happy with the overall quality and look of our beautiful home.Every staff we interacted with were fantastic, responsive and very courteous. Cannot recommend Julie Madigan enough, she truly is an asset to Celebrity Homes
It was a pleasure to work with Celebrity Custom homes. I hear so many negative stories about working with other builders but our experience couldn't have been better. From walking through the model the first day to moving in we have loved every aspect of the process.
Areas Of Satisfaction - Celebrity has an incredible staff of knowledgeable, responsive, and professional workers who are wonderful and easy to work with. Warranty repairs are happily dealt with immediately.
Recognized Excellence - Everyone has been exceptional all the way through the process!!! We love our home!
Outstanding experience. Celebrity is a top notch builder- we were very pleased from start to finish.
Celebrity Custom Homes and their exceptional management team have done an outstanding job for us with our home. We could not be more pleased with the result and the experience.
Additional Comments - We are thrilled with our Celebrity home! We got exactly what we wanted and the process was enjoyable, quick and as stress free as building a house can be.
Additional Comments - Excellent communication and follow up on warranty issues by Chris. Greatly appreciate the personal time Kurt spent doing the final inspection for warranty.
Recognized Excellence - The owner, Kurt, and is right-hand person, Chris Ames, have been very responsive. Quite frankly, subcontractors value & covet their relationship with Celebrity. For that reason, they are highly responsive & work hard to take care of any needs. They want to remain on that subcontractor list. We have built two fully custom homes & this experience has been more responsive than those two building processes. It speaks volumes about how they treat the people who work for them.
I was very impressed with the business model, the comprehensive details of the project plan, the openness and transparency for every aspect and cost, the attention to the smallest details, and the rigorous and relentless attention to the schedule and project plan. The entire team are consummate professionals and were a pleasure to work with throughout every step of the process. I am a huge fan of the entire Celebrity team and how they do business. I am happy to be a reference any time.
Additional Comments - I love how the Celebrity staff works as a team. They are like a big family. Any time I had a question it was addressed and resolved by the team. The whole team was always up to date on every detail of my home while it was under construction.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Celebrity Custom Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys