Areas Of Satisfaction - Chris and Kalee have been great! Very responsive and helpful!!
Amazing to work with from start to finish! Made the whole process super easy and enjoyable from the start of the build till move-in day. 10/10
From beginning to end, the process has been so smooth and easy. The people we work with are phenomenal! The home is high quality and beautiful!
Communication - Excellent communication from everyone! Very pleased.
Problem Resolution - Chris, Eric, and Carolyn are AMAZING. They are definitely problem solvers!
Employees & Subcontractors - Very professional and extremely courteous and respectful
Walk-Through - VERY happy with our walk through with Chris and Eric. They made us feel like we were doing the right thing by purchasing this home!
Trust - Yes and doing so with such an amazing attitude. No one rolled their eyes at me and made me feel like all my complaints and concerns were going to be addressed and fixed.
Areas Of Satisfaction - Communication, communication, communication! Everyone is SOOO good about that here! I'm so pleased with the customer service. Everyone listens and treats all my concerns and problems with such grace and an amazing attitude. It's probably hard to listen to people complain about everything all the time, and I HATE complaining about things, but no one ever made me feel bad about what I was saying and what I wanted fixed. Our previous builder made me feel so stupid and guilty about wanting things a certain way that I was very hesitant and concerned about dealing with Celebrity. But NO ONE made me feel bad about anything! Thank you for such amazing service and respecting me as the customer. I really appreciate it!
Additional Comments - WE adore everything about this community, the builder, and the pride and workmanship you have demonstrated. I know that our one year warranty will be heard and dealt with. Chris and Eric have been SOOOO great to work with! You guys are doing a great job! You should be proud of what you are building and doing! Thank you again for building our lovely home! We can't wait to make new memories with our family here!
This is one of the best experiences I've ever had purchasing/building a home. Everyone from the beginning of the process to the closing date were nothing but friendly and professional.
Additional Comments - I love my home and the community I live in!!
Warranty Explanation - A simply email to Carolyn explaining my warranty issue were always resolved promptly and professionally.
Construction Quality - Excellent all around quality of materials and workmanship!
Communication - Hands down the best experience of ever had with a home builder!
Trust - No issues whatsoever with Trust. This builder is absolutely trustworthy.
Warranty - Celebrity did a great job of following up with all vendors to make sure warranty repairs were taken care of promptly.
Recognized Excellence - Kurt Miller, Kalee Davis, Chris and Eric and Kerry Varney - Absolutely my privilege to work with this A+ Team!!
Additional Comments - Heritage Hills is a beautiful community and I absolutely love the location. Everyone in this community take great pride in maintaining their properties to the highest level. It is a true joy walking/driving through a beautiful well maintained community.
Kurt Miller and his team work hard at building a quality home and if there are any issues, they will do whatever they can to solve the problem. They are far more personal than a national builder.
In any manufacturing, defects and blemishes are unavoidable. So what we look for is a company that is willing to stand behind their products. Celebrity does that, and is doing their best to fix problems. They are friendly, experienced and knowledgeable, and it has been a pleasure building a house with them.
We couldn't be happier with our experience building with Celebrity Custom Homes. The entire team from start to finish was top notch. I'd tell anyone looking to build to choose Celebrity Custom Homes.
Expertise - Celebrity Custom Homes was outstanding in managing this project, especially during such a hard time with the supply chain due to Covid, Kurt, Chris, Eric, Dylan, Martin ... these guys stayed on top of things and were happy to answer any questions during the build and even now after closing. We had many encounters with each of them as we were at the constriction site often. I can't say enough good things about these guys.
Sales Manager - Kalee was great! Her knowledge extended far beyond the realm of broker when it came to building our home. She had answers to any questions we had along the way and her responses were always timely.
Selection Coordinator - The selection process was seamless. It was very well explained and we moved through at our own pace, which in our case was fast. Great selection with quality products.
Construction Quality - Excellent workmanship. Our home is beautiful!
Problem Resolution - Any problems that arose were thoroughly addresses and discussed, If issues arose we were always able to problem solve with Kurt and Chris to come to a solution.
Employees & Subcontractors - Every contractor on this project excels in their craft. The contractors we encountered during the build were always friendly and courteous.
Trust - These builders have integrity. We trust them completely to follow through on commitments. They stand behind their product and their promises.
Areas For Improvement - I see no room for improvement. Y'all were seriously great and you have a great team building these homes. We honestly couldn't be happier!
Areas Of Satisfaction - Celebrity Custom Home exceeded all of our expectations. We were simultaneously building a home in Florida at the same time as this build, which didn't go as seamless. A less than stellar build in FL made us appreciate our experience with Celebrity Custom Homes that much more. If we had to do it over, we'd choose Celebrity Custom Homes again in a heartbeat.
Could not have asked for a smoother process from start to finish. Literally every person we interacted with was top notch. I'm sure we will build another home at some point - when we do, Celebrity will be our first call.
Areas For Improvement - The entire Celebrity team was top notch from start to finish.
Areas Of Satisfaction - Everything. Every timeline/date provided by Celebrity was met.
Recognized Excellence - Everyone has been truly exceptional. Kerry was a superstar, and is still missed. Chris Ames is an absolute stud, and continues to respond to my random text message questions more than a year after construction.
Excellent customer service!
Recognized Excellence - Chris and Eric - I appreciated how professional, efficient and responsive they were to all my questions or concerns.
Additional Comments - I love my home and am so impressed with the finishes and overall livability.
I had better expectation from Celebrity when it comes to final finish product and handling the final walk through and post closure warranty.
Extremely pleased with our experience!
Expertise - Very knowledgeable about custom home building!
Sales Manager - Kalee was professional, knowledgeable, and very accommodating.
Selection Coordinator - The entire team was very helpful!
Construction Quality - Yes!
Communication - Yes!
Walk-Through - The team was very thorough and detailed.
Areas Of Satisfaction - The company really appreciates their customers - you can see it through their communication and build quality.
I would feel comfortable recommending Celebrity to anyone. I trust them and they are very responsive and helpful with anything we need. They are just great people in general as well!
I am very likely to recommend Celebrity Custom Homes. The people we worked with were all amazing. The quality of the house and the attention to detail is top notch. I can't imagine our home building journey could have been any better. Celebrity is the best builder I have worked with in my experience.
Expertise - The Celebrity builders crew is very knowledgeable and had a satisfactory answer to pretty much any question we had.
Selection Coordinator - Kerry was truly one of a kind. She had a great eye for design and helped us through our design journey always with a smile!
Problem Resolution - Celebrity is attentive to any issue which has come up with our house. The answer is always yes, they can fix it.
Employees & Subcontractors - Everyone we have worked with before, during, and after construction have been excellent. Celebrity has done a great job with selecting the people they work with.
Walk-Through Items - The answer to anything we found during our walk-through was "yup, we will take care of that".
Areas Of Satisfaction - The people who work for Celebrity are all pretty great...Chris, Eric, Kerry, Kaylee, Kurt...they are all very courteous and easy to work with. And they make really great homes. I was impressed with their attention to detail.
underwhelmed by the quality of build and materials used for such a high price point of home. feels like corners are cut and the bare minimum is the standard
Areas Of Satisfaction - Always responsive to any Questions.
Additional Comments - We have had a great experience with celebrity custom homes. Vary friendly and professional.
We have had a wonderful experience with Celebrity Custom Homes from ground zero, through the building process, to completion of warranty items and are totally satisfied.
Areas Of Satisfaction - The entire process was very professional and efficient from first looking at model homes with Craig to deciding on purchasing and building. The selection process was very detailed, but also enjoyable and fun as Julie made it so easy for us. She quickly understood our preferences and likes and dislikes and guided us flawlessly through the selections. Chris has been quick and professional in addressing any issues we have had since closing. Kurt and his team can be proud of how they approach customer satisfaction and provide quality homes that meet and exceeds our expectations.
We have been extremely pleased about our total experience working with Celebrity Custom Homes. From choosing the right model and lot, working with a designer to select custom features, the high quality build, and the handling of warranty items, Celebrity has gone above and beyond to make sure our needs are met. We would highly recommend Celebrity Custom Homes to anyone looking for a new home.
Celebrity Custom Homes were excellent to work with. We are so happy with our beautiful home!
Areas Of Satisfaction - We enjoyed working with everyone throughout the process. Each person was extremely helpful and friendly.
We love our Celebrity Home! Julie Madigan did a fantastic job helping us design it. Chris Ames is wonderful to work with. Celebrity took care of our warranty items and we are very pleased with our purchase. We are so glad we picked Celebrity as our builder and highly recommend them!
Celebrity Homes delivers a quality product that they stand behind with prompt and courteous service. They are a buyer's dream to work with.
Areas Of Satisfaction - All of the Celebrity people we worked with were great, friendly and responsive. Kerry was absolutely great to work with. She made great recommendations and has a great eye.
Additional Comments - We are very happy with our home and would highly recommend Celebrity.
Celebrity Custom Homes is Amazing! Their overall process including the structure, communication and flow created a smooth build process. We are very happy and would recommend them highly to friends and family.
Additional Comments - This is our second Celebrity home in Heritage Hills and we are very grateful for their well built homes and customer care!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Celebrity Custom Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys