Extremely pleased with our experience!

We were very happy with our experience with CCH. They have been helpful, friendly and taken care of us at each step!

Areas Of Satisfaction

Areas Of Satisfaction - Chris and Kalee have been great! Very responsive and helpful!!

Yes, if you are building any homes near DTC or up north, please let me know. My parents want a Celebrity ranch home!!

Communication

Communication - Excellent communication from everyone! Very pleased.

Problem Resolution

Problem Resolution - Chris, Eric, and Carolyn are AMAZING. They are definitely problem solvers!

Employees & Subcontractors

Employees & Subcontractors - Very professional and extremely courteous and respectful

Walk-Through

Walk-Through - VERY happy with our walk through with Chris and Eric. They made us feel like we were doing the right thing by purchasing this home!

Trust

Trust - Yes and doing so with such an amazing attitude. No one rolled their eyes at me and made me feel like all my complaints and concerns were going to be addressed and fixed.

Areas Of Satisfaction

Areas Of Satisfaction - Communication, communication, communication! Everyone is SOOO good about that here! I'm so pleased with the customer service. Everyone listens and treats all my concerns and problems with such grace and an amazing attitude. It's probably hard to listen to people complain about everything all the time, and I HATE complaining about things, but no one ever made me feel bad about what I was saying and what I wanted fixed. Our previous builder made me feel so stupid and guilty about wanting things a certain way that I was very hesitant and concerned about dealing with Celebrity. But NO ONE made me feel bad about anything! Thank you for such amazing service and respecting me as the customer. I really appreciate it!

Additional Comments

Additional Comments - WE adore everything about this community, the builder, and the pride and workmanship you have demonstrated. I know that our one year warranty will be heard and dealt with. Chris and Eric have been SOOOO great to work with! You guys are doing a great job! You should be proud of what you are building and doing! Thank you again for building our lovely home! We can't wait to make new memories with our family here!

I would feel comfortable recommending Celebrity to anyone. I trust them and they are very responsive and helpful with anything we need. They are just great people in general as well!

I am very likely to recommend Celebrity Custom Homes. The people we worked with were all amazing. The quality of the house and the attention to detail is top notch. I can't imagine our home building journey could have been any better. Celebrity is the best builder I have worked with in my experience.

Expertise

Expertise - The Celebrity builders crew is very knowledgeable and had a satisfactory answer to pretty much any question we had.

Selection Coordinator

Selection Coordinator - Kerry was truly one of a kind. She had a great eye for design and helped us through our design journey always with a smile!

Problem Resolution

Problem Resolution - Celebrity is attentive to any issue which has come up with our house. The answer is always yes, they can fix it.

Employees & Subcontractors

Employees & Subcontractors - Everyone we have worked with before, during, and after construction have been excellent. Celebrity has done a great job with selecting the people they work with.

Walk-Through Items

Walk-Through Items - The answer to anything we found during our walk-through was "yup, we will take care of that".

Areas Of Satisfaction

Areas Of Satisfaction - The people who work for Celebrity are all pretty great...Chris, Eric, Kerry, Kaylee, Kurt...they are all very courteous and easy to work with. And they make really great homes. I was impressed with their attention to detail.

Additional Comments

Additional Comments - I love my home and the community I live in!!

underwhelmed by the quality of build and materials used for such a high price point of home. feels like corners are cut and the bare minimum is the standard

Areas Of Satisfaction

Areas Of Satisfaction - Always responsive to any Questions.

Additional Comments

Additional Comments - We have had a great experience with celebrity custom homes. Vary friendly and professional.

We've heard nothing but horror stories from friends that have built their own homes. The ENTIRE Celebrity team were absolutely fantastic from start to finish. They were extremely helpful through the selection process, understood our vision, and didn't deliver a single unwanted surprise throughout the entire process. This team is absolutely phenomenal, and we would recommend them to ANYONE looking to build a home.

Areas For Improvement

Areas For Improvement - The entire Celebrity team was top notch from start to finish.

Areas Of Satisfaction

Areas Of Satisfaction - Everything. Every timeline/date provided by Celebrity was met.

We have had a wonderful experience with Celebrity Custom Homes from ground zero, through the building process, to completion of warranty items and are totally satisfied.

Areas Of Satisfaction

Areas Of Satisfaction - The entire process was very professional and efficient from first looking at model homes with Craig to deciding on purchasing and building. The selection process was very detailed, but also enjoyable and fun as Julie made it so easy for us. She quickly understood our preferences and likes and dislikes and guided us flawlessly through the selections. Chris has been quick and professional in addressing any issues we have had since closing. Kurt and his team can be proud of how they approach customer satisfaction and provide quality homes that meet and exceeds our expectations.

We have been extremely pleased about our total experience working with Celebrity Custom Homes. From choosing the right model and lot, working with a designer to select custom features, the high quality build, and the handling of warranty items, Celebrity has gone above and beyond to make sure our needs are met. We would highly recommend Celebrity Custom Homes to anyone looking for a new home.

Celebrity Custom Homes were excellent to work with. We are so happy with our beautiful home!

Areas Of Satisfaction

Areas Of Satisfaction - We enjoyed working with everyone throughout the process. Each person was extremely helpful and friendly.

We love our Celebrity Home! Julie Madigan did a fantastic job helping us design it. Chris Ames is wonderful to work with. Celebrity took care of our warranty items and we are very pleased with our purchase. We are so glad we picked Celebrity as our builder and highly recommend them!

Celebrity Homes delivers a quality product that they stand behind with prompt and courteous service. They are a buyer's dream to work with.

Areas Of Satisfaction

Areas Of Satisfaction - All of the Celebrity people we worked with were great, friendly and responsive. Kerry was absolutely great to work with. She made great recommendations and has a great eye.

Additional Comments

Additional Comments - We are very happy with our home and would highly recommend Celebrity.

Celebrity Custom Homes is Amazing! Their overall process including the structure, communication and flow created a smooth build process. We are very happy and would recommend them highly to friends and family.

Additional Comments

Additional Comments - This is our second Celebrity home in Heritage Hills and we are very grateful for their well built homes and customer care!

Areas Of Satisfaction

Areas Of Satisfaction - We thought Kerry was great! She always had a good attitude, answered my questions quickly, and was a true pleasure to work with. Chris too, has been a pleasure, and responds quickly when asked.

Recognized Excellence

Recognized Excellence - Chris Ames is a true asset to your company. He is always curious and professional. He has consistently been quick to respond to any issues that have come up, and is a always pleasure to work with.

Employees & Subcontractors

Employees & Subcontractors - Everyone we met at Celebrity was great. This is a well run company with a lot of long time, experienced employees. The sub contractors we interacted with were professional and treated us well.

Areas Of Satisfaction

Areas Of Satisfaction - It's nice to deal with a business that gets it. Celebrity has good values, great people, and a commitment to meet their customers expectations.

Our family is excited to share our memories with one another over the years in our new home.

Areas Of Satisfaction

Areas Of Satisfaction - Each member of the Celebrity Team are great to work with. Very knowledgeable with the building process.

Recognized Excellence

Recognized Excellence - Chris Ames - Outstanding response and effective at follow through. He is a joy to work with and did a fantastic job in the field always communicating with us throughout the process.

It was a great experience working with Celebrity Homes and our home is perfect and exactly what we were looking for! Highly recommend their homes.

Additional Comments

Additional Comments - We are very happy with the overall quality and look of our beautiful home.Every staff we interacted with were fantastic, responsive and very courteous. Cannot recommend Julie Madigan enough, she truly is an asset to Celebrity Homes

It was a pleasure to work with Celebrity Custom homes. I hear so many negative stories about working with other builders but our experience couldn't have been better. From walking through the model the first day to moving in we have loved every aspect of the process.

Areas Of Satisfaction

Areas Of Satisfaction - Celebrity has an incredible staff of knowledgeable, responsive, and professional workers who are wonderful and easy to work with. Warranty repairs are happily dealt with immediately.