Quick and through
CarpetTech is reasonably priced, excellent workmanship, and very professional! I have recommended them to several friends!
I was very happy with our contractor. Some of the subcontractors, particulary painting, did not do a very good job. CT did try to correct that, though.
Carpet Tech are highly skilled and very knowledgeable, very polite, and Cole whom was in charge was very helpful, and their work is very professional. I am very pleased and happy in all that was done to my home.
It was very professional, courteous, and excellent service
Couldn't have asked for a more thorough & professional job of drying up after our water leak!
DID A GREAT JOB
Very professional, took care of every thing.
Made the process extremely easy and helped me understand what was happening throughout the process.
I would not recommend Carpet Tech for any repairs. They started off well but their communication and accountability to their states company values was dismal. As a result the work took longer and I was charged more out of pocket for their failure to communicate. On top of that their leadership didn’t take responsibility and instead stated that I, as the customer, was being unreasonable and nonconformist to what they deemed as standard business practices.
I was very pleased with them. I highly recommend them!
They're a great bunch of people. Second time we've used them and would certainly go back and use them again!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Carpet Tech - Lubbock HQ as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys