They did a great job despite the heat. Everything was on time and well taken care of.
Well, considering it's been months without a resolution to the damage to my chimney from poor workmanship (my chimney cap was replaced incorrectly and leaked quite a bit-- as well as the area around the chimney where it meets the roof) I cannot give more than 1 star. My emails and texts now go unanswered. Water seeped into my living room and into my fireplace after the installation and damaged both areas. I sit here writing this still with this damage. I feel as though they've given up caring about the damage as they take weeks to respond to even an email, if they respond at all. They did come out and stop the leak, but it appears the resulting damage will be on me to pay to fix. I went with this company originally because they offered a teacher/1st responder discount. Sadly, it has unfolded into a situation where they just do not respond to me at all. The original leak in my chimney was finally repaired after much damage was done to my inside fireplace. I still have a bucket inside my chimney since nothing has been communicated to me about whether the area outside my chimney was repaired yet. They were going to just leave an area around my chimney damaged, but I paid for a chimney inspector to inspect it independently to determine what really needed to be fixed. That was months ago and this has still not been resolved. I'm so disappointed that I will now have to file against my own insurance to fix the damage in my chimney since no one will even respond to me. I know projects don't always go smoothly, but this has been a disappointment . This teacher gives this company a D-.
I have been approached by several neighbors complimenting my new siding and asking if I recommend Carolina Exteriors. My reply is Yeah, I do.
Carolina Exteriors was timely, did what we agreed to, and the work was done very well and in detail.
My questions and concerns were always addressed timely. Steven had a very good grasp of what was being done by each group. I used Carolina Exteriors based on a referral from friends and will do the same.
I love my new shingle roof (house and garage) and would recommend the product and contractor to my family and friends.
Excellent crew and project manager made the job go smooth without any issues or surprises.
Referred Carolina Exteriors to neighbors.
The project manager, Stephen, was phenomenal with his over-site of the project and attention to detail. The crews he used had excellent craftsmanship and their professionalism was amazing.
I have used Carolina Exteriors three times now and I am always impressed with the level of customer service and quality of work that I have received.
The team was professional, on time, and communicated the game plan and on the fly recommendations very well. I modified some things on the fly and they accommodated those items without skipping a beat.
The project manager and crew were all professional, timely and courteous. I liked the email-based communication tool that was used for project management.
Carolina Exteriors was great! Would not change a thing about the whole experience. Highly recommend!
Carolina exteriors was extremely professional and absolutely everybody i met was fantastic. So very easy to work with
Everyone I dealt with at Carolina Exterior were courteous and answered any questions or concerns I had. I am very pleased with the end result and would recommend this company to anyone who's looking for exterior remodeling.
We love our roof. It looks great and the work was fast and professional.
Checked with a number of companies before choosing Carolina Exteriors. Felt most comfortable with them, their price wasn't the lowest but was certainly in line with others offering comparable quality of work. Work itself was outstanding, we had solar panels which made things a bit more complicated but Carolina Exteriors was happy to work with our solar company to get everything the way it needed to be. I've just finished setting up another job with them, and have/will recommend them to others looking for high quality, good value work.
If I could have given Carolina Exteriors higher than 4-star ratings on each question, I would have!
Carolina Exteriors transformed the exterior of our house. Our sales consultant and Project Manager were professional. They provided suggestions on materials and helped guide us in our final selections. The constructions crew was amazing! They were very respectful of our property and completed the work in a timely manner. The final product was beyond what I was expecting.
I am very pleased with the work Carolina Exteriors performed on my home. The staff and crew could not have been more pleasant to work with and my house looks terrific. CE earned my trust and respect and I am happy I chose them for my project.
We recently had a lot of work done on our house outside, from replacing Masonite siding to Hardie Plank siding, replacing all of our windows, installing new crawl space door, painting trim, installing new gutters, and getting a new roof. Carolina Exteriors was awesome to work with. They were very efficient, always on time and the communication was excellent! I highly recommend them!
We can not be more satisfied with the hard work from the entire crew, from beginning to end. Our project was a huge success. Our lovely house waited for a while to get the love it needed. Carolina Exteriors delivered an exceptional job. All the people involved have been super professional and friendly. Thanks to our awesome PM Codie, Lema’s siding crew, painter Juan and salesman Chad. This project means a whole lot to us and we are very proud of it
They did excellent quality work and the house looks new.
They were professional, great to work with, and quick to respond to any concerns. Overall, we were pleased with the project.
We are VERY pleased with the quality of workmanship that literally transformed the look of our home. We worked closely with our sales rep Kevin and our project manager Jeff who were both very open to our requests and suggestions. The result was a beautiful look that continues to get great comments from folks passing by.
Excellent quality product, professional salesperson & PM, excellent and diligent installation crew who aimed for perfection. Couldn't be happier and will use them again when the opportunity arises.
Great company to work with. I will recommend them to others.
I have already referred a friend and three neighbors.
Areas Of Satisfaction - Chad was great at explaining our projects and made us feel at ease with our decisions.
Very Professional company, they did what they promised and with in budget.
Excellent work and excellent customer service. I did recommend them to a friend who hired them and is as equally pleased with them as I am.
We were referred to Carolina Exteriors by a neighbor and we were NOT disappointed. The level of details and attention to our desires were met at every request. Our Project Manager was a true gentleman and skilled in communication and management skills, which made for a wonderful experience during the install. Carolina Exteriors has our highest recommendation for your exterior needs.
Quality: Workmanship/Materials/Crew - The highest quality workmanship with a superb product has produced a home exterior that is second to none!!!
Recognized Excellence - Codie Breeze and all the installers!!!
I am very pleased with my selection of Carolina Exteriors for my siding, window, and door project. Their workmanship was outstanding. I have received many complements on our home. While everything was being installed, many of my neighbors did slow drive boy’s to observe and give a “thumbs up”. I would highly recommend Carolina Exteriors for the services they offer.
Everything is wonderful, except we were unhappy with the roofer. The edges of the shingles were very uneven and in places we did not have the inch overhang required. Had to have roofers back twice for the garage to get it right.
We are very pleased with the quality of the work and materials. The staff was more than flexible through every phase of the project, working with us on financing, scheduling, and so on. We paid a bit of a premium on price in exchange for not having to lift a finger to manage the project. With the exception of a few minor punch-list items that they readily addressed, we didn't have to chase them down to make things right.
Areas Of Satisfaction - The crew that installed the siding did an excellent job building the trim pieces. The crew that installed the gutters came back and addressed a concern after the job was done. Our PM did a good job of communicating when things would happen and listening to our concerns/requests.
We recently finished our rather large home project (replaced side door, crawl space door, all windows, vinyl siding with Hardie and painted front porch & trim) and have been very happy with the decision to use Carolina Exteriors. They were professional from start to finish and had excellent communication during the entire project. Our project manager, Lewis, was fantastic – on site every day to check progress, answering questions and taking care of any concerns we had. The teams were hard working, polite, professional and respectful of the property. We are very happy with the quality of work and the result!
We have been very pleased with our experience with Carolina Exteriors Plus from the initial meeting with Clifton to the final approval of work with Lewis White, our Project Manager. The superior products were what we had wanted and the installation, although delayed due to weather and Covid19 restrictions, was professional and well-done. The project manager Lewis and his assistant, Codie, were very personable and very responsive to all our questions and concerns. We knew we were in good hands when they helped to make stressful times feel less stressful for us.
The project manager was great. Guy went out of his way on several occasions to make our experience better than it would have been without him.
Carolina Exteriors did a great job for us. We've had lots of compliments to the new look to our home!
Areas Of Satisfaction - Quality of the work and their willingness to make adjustments when a couple of late requests were added to the planned work.
The entire team at Carolina Exteriors is extremely professional and courteous. They were timely, stayed on schedule, and kept my property as clean as possible while completing the project. Jorge and his team (his brother and son) were absolutely the best!
Highly recommend Carolina Exteriors. They did an awesome job on the residing of our house. Clifton & our project manager Lewis were so professional & great to work with.
Recognized Excellence - All the crew did a good job - but your siding crew was very dedicated and work hard and efficiently.
We will recommend Carolina Exteriors to anyone looking for siding work, and we will keep them in mind for future projects.
Overall an excellent experience and one that surpasses any that we have had in the past with other companies. Very organized and professional. Always kept up to date with changes, schedules, etc. Love our new look!
Areas Of Satisfaction - Level of communication. The ease of communicating with the staff and use of multiple forms of technology used for those communications made everything very user friendly.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Carolina Exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys