We interviewed several contractors for a major residing project for our home and ended up selecting C&W Roofing, Siding & Window. This proved out to be a very good decision. The entire team was great to work with and they were very conscience of what we wanted and worked to make sure we got just what we were looking for. We would highly recommend C&W !!!!
Areas Of Satisfaction - The project manager and workers were always timely to the job site, their work ethic is very commendable and we are extremely pleased with the finished product.
I was very impressed with how efficiently and quickly they did the job. They were very thorough and also really friendly. I felt like from start to finish they were great. When they came out and took measurements they explained everything they were doing with the process. There were a couple of issues like rot in the windows and they made sure to work as hard as they could to fix that. They did everything perfectly and I was very impressed.
Recognized Excellence - I would recognize the foreman, Dino. He was phenomenal., thorough, very efficient, and worked very hard to make sure everything was finished on time. They even finished a little early which was great.
Areas For Improvement - They exceeded any exception I had. They were excellent.
Areas Of Satisfaction - I felt like they were very family-friendly. When we met the first time it felt like they were not trying to just sell us something. They really listened to our needs, made recommendations accordingly, and made sure to give us all the information we needed so we could make the final decision to go with their company.
Additional Comments - I was very happy with the job they did.
I was very pleased with C&W Roofing, Siding, & Window Co's professionalism, friendliness, and helpfulness. I worked with Brett, Danielle, and Kyle who were very helpful to me. I live alone and I knew I could trust them. They were all so helpful.
Recognized Excellence - I would like to recognize Brett, Danielle, and Kyle. They were all exceptional. They were friendly and efficient.
Areas For Improvement - C&W Roofing, Siding, & Window Co did not fall short of my expectations. I could not have asked for anything any better.
Areas Of Satisfaction - C&W Roofing, Siding, & Window Co was courteous, timely, and there was minimum noise with the project. I was very pleased with the whole situation.
Additional Comments - I would absolutely use them again and would recommend them to anyone.
We are extremely happy your the work provided by C&W. It was an unexpected project, especially the second part of it, but it was done fast and in a very professional manner. Dino and the crew were extremely helpful explaining every step and showing us every problem that they found. I am very grateful for that, because I am a very curious person and the whole process was a piece of mind knowing that it was done right. And, Kyle, thank you for being in touch with me, through the entire project, quotes and scheduling. I will definitely reach out to you again, if I will need in the future.
Areas Of Satisfaction - They tailored their installation to the project and added several requests such as base plates for electric fixtures and painting of conduit at no extra charge. Butt joints were properly flashed and the trim work was very good.
Recognized Excellence - Jesse, the foreman, was very courteous, accommodating, and knowledgeable regarding Hardieplank installation.
C & W did a great job! I would definitely use them again if I have the opportunity.
Areas Of Satisfaction - The value and quality provided for the value.
Recognized Excellence - Kyle White was awesome!
Very satisfied with the work and product. Good attention to detail
Recognized Excellence - Dino and crew.
Additional Comments - All work from start to finish was done in a timely and professional manner.
Areas Of Satisfaction - The finished product looks amazing and I love it.
Recognized Excellence - Kyle and Jessie were exceptional.
Brett was a pleasure to work with.
Areas For Improvement - NA
Areas Of Satisfaction - The entire experience was great. Bret was very professional and courteous. The crew was always on time, took very few breaks and finished as scheduled.
Recognized Excellence - Bret was exceptional and went beyond to help us with the process from start to finish.
Brett did an outstanding job in preparing the proposal, explaining, and overseeing the job and the crews that did the work. They worked extremely hard and overall did a great job.
Areas For Improvement - They met fully met my expectations.
Areas Of Satisfaction - I was most satisfied with the communication between Bett and both myself and my wife.
Current Referrals - I told brett I would still recommend them even though they do not do government work. I work for a government agency and I think they would do a very good job in that area.
Recognized Excellence - Brett would be the primary recognization. I would also recognize Martine. He was the foreman and he did a great job as well.
Additional Comments - I thought it was extremely unusual for roofers to call you back and communicate so well. I had another roofing experience and it was totally the opposite.
Areas Of Satisfaction - They were quick to get the work done and they did quality work.
Areas Of Satisfaction - The entire job was perfect!
Recognized Excellence - Kyle
Areas Of Satisfaction - I am most satisfied with my experience because they did what they said they were going to do.
Recognized Excellence - I would like to recognize Kyle White for his exceptional service.
Areas Of Satisfaction - The areas in which I was most satisfied with my experience with C&W Roofing, Siding & Window Co. was their professionalism and behavior.
Recognized Excellence - I would like to recognize Kyle at C&W Roofing, Siding & Window Co. for his exceptional service.
Areas For Improvement - Nothing at all
Areas Of Satisfaction - They got the job done with very short notice
Recognized Excellence - Kyle was excellent with communicatingHe was awesome to work with
Additional Comments - I highly recommend C. W. Roofing, siding and windowsHigh quality work done in a very timely manorEveryone was very courteous and informativeI would use them again
Kyle White and his team did an exceptional job on our house. The replaced our siding, gutters & downspouts, added vinyl soffits and aluminum fascia. They were knowledgeable, easy to work with and some of the hardest working people we have ever had! Highly recommend this company and crew!
Recognized Excellence - Kyle White
From start to finish on my siding replacement job, I feel that C&W exceeded all expectations.
Sales Knowledge - Kyle was helpful and answered all of my questions as I chose my siding. He was up front during the quote process.
Installation Crew - Dino did a great job and his professional opinion on some of the installation was helpful.
Quality Of Materials - Quality is great and it looks fabulous on the house.
Quality Of Workmanship - Quality of work is top notch.
Likely To Recommend - I would recommend C&W to anyone needing siding replacement. From start to finish on my siding replacement job, I feel that C&W exceeded all expectations.
Areas For Improvement - None
Kyle, Dino, and Ed were professional, helpful, and a delight to work with. They exceeded our expectations and we would work with them again if needed in the future.
Installation Crew - Dino and Ed were on time, polite, were kind to our child, and overall a pleasure to work with.
Areas For Improvement - N/A
Areas Of Satisfaction - Kyle, Dino, and Ed were professional, helpful, and a delight to work with. They exceeded our expectations and would work with them again if needed in the future.
Recognized Excellence - As noted above, Kyle, Dino, and Ed went above and beyond on the job.
It was a good crew and a good experience!
Areas Of Satisfaction - The quality of the workers and the workmanship, was most satisfying!
Recognized Excellence - George was great!
Areas Of Satisfaction - I was most satisfied with the Hardy Plank material and color, it was fantastic.
Recognized Excellence - I would like to recognize Dino, he was great.
We had an excellent experience. Perfect all around.
Areas For Improvement - none
Areas Of Satisfaction - all areas in which they were involved
My experience with C&W Roofing, Siding & Window Co was the best experience that I have ever had with a contractor in upstate South Carolina. They returned all of my class. Most of the time they were calling me first to let me know every step of the way what they were doing with the siding and roofing, when they were going to be done, and who my contact was going to be. While they were here they cleaned up wonderfully. They just did a wonderful job. It was the best experience that I have ever had and I have had a lot of work done.
Areas Of Satisfaction - They took care of the house like it was their own.
Recognized Excellence - Kyle White and the receptionist was great. She took all of my information and I came to her with a sad story. They came into a project that was already screwed up.
Additional Comments - They were wonderful and terrific. They worked quickly to get it done before it rained. They also worked with my insurance company. The people before did a terrible job. They worked from March to November for a job that C&W Roofing, Siding & Window Co got done in 2 weeks.
Areas Of Satisfaction - I was most satisfied with the quality and speed.
I had work done in the past and had difficulties with the group. I have never had someone come in that I was comfortable with. I felt comfortable with C&W. They were kind and knowledgable. They took their time to make sure everything went perfectly. I can not give anyone higher praise than I can them. If anybody is looking for work to be done I recommend that you cal them first.
Areas Of Satisfaction - I have never had an experience like this. They came in and were so personable. They were very concerned about then project. They almost became like family. I could not have been any more pleased with this experience.
Current Referrals - I have some friends that are going to get in touch with them.
Recognized Excellence - Kyle White was outstanding. He was exceptional. I really appreciated him. He is an outstanding young man. I almost hate that this project is over.
Additional Comments - I am not just saying this. This is my honest opinion. I had someone come in and paint for me. They stole antiques and all kinds of stuff, but because I am blind I can not prove anything. I have had so many things happen because of my blindness. These people were so considerate. This is why I feel so sure of their quality. I appreciate them being honest with caring.
The work was performed as agreed upon. I recommend them highly.
Areas Of Satisfaction - I was most satisfied with the overall quality of the work and their willingness to work with us when we made any changes to the project.
Recognized Excellence - Kyle and Dine did a great job. Dino would resolve any issues that we had with the work. He handled the punchlist at the end of the project.
Professional team did the job right - everyone who worked on my house or worked on the back end did an exceptional job. Highly recommended.
Areas For Improvement - None - they did the job on time, on price and used quality workers to perform the work. Well done.
Areas Of Satisfaction - The quality of the installation crews were top notch.
Recognized Excellence - Dino and Ed did my windows - I can't thank them enough for the quality job, attention to detail and professionalism. I would tell anyone who needs windows there is ZERO reason to call anyone else for window removal, install and wrap.
Additional Comments - Very pleased with all of the above work performed (roof, windows, gutters). These guys do good work.
Areas Of Satisfaction - I was most satisfied with the treatment in the sales process.
My interactions with C&W Roofing was very positive. Knowledgeable, professional family owned business. Would recommend.
Areas For Improvement - None they were on top of things from the beginning until the very end
Areas Of Satisfaction - Dealing with Kyle White from the start. He was very knowledgeable abt my problem and also the materials that would be used.
Current Referrals - Not at this time but if I hear of anyone that needs there services I would highly recommend them.
Recognized Excellence - Kyle White. My problem lingered for almost a year and he went above and beyond dealing with the insurance adjuster on 2 different occasions.
Additional Comments - Its nice dealing with people who do what they say when they say they will do it. It's hard to find people you can trust these days but I would count C&W Roofing as one on those company's. Thanks to them I have a beautiful new roof.
Areas For Improvement - None
Areas Of Satisfaction - Quality and professional
Recognized Excellence - Kyle white. Great guy
The Hardie board and roofing were perfect. I would highly recommend for this area.The gutters leave a lot to be desired. I would not recommend them to install the gutters.
Areas Of Satisfaction - Very timely and met schedule as Kyle promised
Areas Of Satisfaction - Kyle White met with our insurance agent beforehand, explained the process in detail and was always responsive throughout the job.
Recognized Excellence - Kyle White
Kyle was always reachable. and on top of all aspsect of our repairs.. I know with all the hail damage in the area I felt C & W did great
Areas Of Satisfaction - Overall
Recognized Excellence - I would say all from Kyle to who scdhule & all aspsect of the job.. it a team effort and C & W seem to have the right folks..
I would rather share my views with the management of C&W than with the public.
Quality Of Workmanship - Overall, the two man team that completed our project seems to have done a quality job. They were polite and professional.
C&W is a good company that offers competitive pricing while also getting the job done in a timely and professional manner. Their crew completed two roofs for me in just a few hours.
Areas Of Satisfaction - The crew got the job done very quickly. The pricing was fair and transparent.
Areas Of Satisfaction - They done a good job on the roof .They were on time and did a good job
Current Referrals - Have been telling friends and family about C&W
Recognized Excellence - Kyle White
Additional Comments - Kyle thanks for all the help and fine job
I would never look anywhere else for roofing, siding and window needs other than C & W.
Areas Of Satisfaction - C&W excelled in all areas of the experience. I have known all the of the White family for 30 years. They are an honest, sincere, dependable, Christian family. I would trust all of them unconditionally.
Recognized Excellence - Kyle was my only contact on this job and he did a super job in all areas. He was always prompt and followed through always as promised.
Additional Comments - I would never look anywhere else for roofing, siding and window needs other than C & W.
I was very satisfied with C&W. They were always reliable, prompt, professional and knowledgeable. I always felt like a valued customer.
Recognized Excellence - Kyle White, Mario and his painting crew and Dino the carpenter were all phenomenal at their job and I will happily hire them again.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of C&W Roofing, Siding & Window Co. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys